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System 5 Electronics Inc

Founded 1990 • Angie's List since October 2003

Not Rated| 3 Reviews

Service Categories

Description

System 5 Electronics was founded in 1990 by Maceo A. Brown and is one of the fastest growing burglar alarm companies in Georgia. Our headquarters and Call Center are located in Georgia. Our goal is to meet and exceed customer expectations by delivering exceptional customer service, rapid response and error-free monitoring services. We also believe that home security should be affordable and reliable to ensure the safety and security of your family and assets; this is also why we monitor locally and our rates are among the lowest across the metro Atlanta area....

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Verified Reviews

A few reviews for this pro…

C

RATED

05/29/2013

The technical people were ok but the management were totally oblivious to our problems. They had their money and that was all they cared about. When speaking with the owner of the company (CEO) it was like talking to a used car salesman. He would tell you anything he thought you wanted to hear. Once the equipment was installed he kept insisting he told us stuff before we purchased it that he never...

DESCRIPTION OF WORK
Before purchasing the security system from SYstem5 we met with the CEO and the sales representative. The system was installed in March. We were told that the cameras were adequate to take quality pictures at night. They are not. We have had installation issues that they would not even acknowledge as a possibility. Today a gentleman from their service department shows up and said that the cable connectors were not installed correctly. It took almost three months to get this far. We are not expecting any money back on the product. One of the things that steered me toward System5 was their A+ rating with BBB. Judging by our experience that is a rating that is undeserved. The management told us, after they sold us the system that we needed a static IP address. This would be far too expensive for our small community. After researching the manual ourselves we found that there is another way and we didn't need a static IP. This is probably the worst example of "customer service" I have ever experienced. I am sending this to BBB so it is a wake-up call. They need to be a lot more customer oriented than they are.

CATEGORY home security systems

F

RATED

08/31/2011

Salesman came out and sold system.  I submitted a cancellation letter and they refuse to give me a refund.  I would not recommend.

DESCRIPTION OF WORK
No services performed or provided.

CATEGORY home security systems

A

RATED

10/20/2003

HAD PRE-EXISTING SYSTEM.

DESCRIPTION OF WORK
INSTALLED MOTION DETECTOR AND CONTACTS ON WINDOWS.

CATEGORY home security systems

Services Offered

Alarms

Services Not Offered

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General Information
Emergency Service
No