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Appliance Repair reviews in Alpharetta

  • F
    Choice Home Warranty
    Choice home warranty agents are kind and are very responsive on the chat once you open a claim. The technician is usually scheduled for a next day visit. The problem starts after the technician visits the house, the technician never repairs the broken device on the first visit, they inspect it and tell you that they'll be in touch, then it takes them several days to send their analysis to the home warranty company which usually find a clause in the agreement why the repair is not covered. In the rare cases where the issue is covered it takes over a week (after you already waited few days for the analysis to get to them) for the technician to contact you again to schedule the repair, and that too happens only after you try to reach the technician several times with no response. So bottom line is that they work with the worst and cheapest providers and to repair anything in the house you will have to wait for few weeks and multiple angry calls to their call center. I wouldn't recommend working with Choice home warranty or any of their technicians. Having said that, for the price they're charging, if your issue is not urgent and you have the time and patience to chase them and argue with them, it might be worth it
    - Tuval B.
  • A
    Atlanta City Appliance Repair, Inc
    A++++!! If I could give a higher rating I would. The technician just left my house. My washing machine has had a slow leak for awhile now. Everytime I do laundry I have to dry the floor off with a towel. I called Atl City Appliance Repair. The technician came out and was ver professional, handed me his business card and listened to the issue. About 20 minutes later he called me into the laundry room and explained there is a small hole in the drum and was very honest with his advice. He said it would be too cost prohibitive to replace the entire drum, much better just to purchase another washing machine. I was so grateful because I have had these appliance companies come out in the past and they usually try to sell ice to eskimos. Not this one. I really appreciate the professionalism and honesty and I will absolutely only call this company in the future for my appliance repair needs. I also appreciated the service call fee was $45. That is totally fair + reasonable for the mileage and assessment.
    - angela r.
  • A
    Norcross
    Mr. Gaidachuk is fantastic, professional and thorough. Our dryer needed repair. He came out the same day, diagnosed the problem promptly, and returned the next morning with the part. We will definitely use him again for other appliance repairs.
    - William B.
  • A
    MMI Appliance & Refrigeration Repair
    Called on a Saturday to discuss control panel issues we were having with our Whirlpool refrigerator. Very helpful in discussing options and offering to come by to look at the issue in person that very day. Given that it was a control panel issue and would probably require a panel replacement that we didn't deem a cost efficient expense given the age of the refrigerator, we decided to not repair. However, I would definitely call this company again with any future repair issues given the helpful response.
    - Susan Smathers F.
  • A
    It is Fixed Appliance Repair
    I placed the request for service on a Friday afternoon and I got a call from It Is Fixed Repair folks on Saturday and the repairman was at my home on Sunday. Very prompt and fast service. The guy fixed the dryer quickly and it was up and running and he told me about the diagnostic steps to take etc.. Overall I was very impressed by these guys and would gladly recommend them and hire them if needed in the future.
    - Narasimha K.
  • D
    Mr. Appliance of Alpharetta
    The technician was very professional and on-time. However, the diagnostic fee was never discussed prior, and the work to fix the refrigerator was $600. When I made the appointment, this fee was never broached. Upon turning down the work, he then told me about the $89 diagnostic fee. I would not use this company again, as their business model is not very transparent.
    - Brianna M.
  • A
    Atlanta City Appliance Repair, Inc
    Their technician Valera arrived promptly and got straight to work. He made a few hasty diagnosis, based on the noises he was hearing, but those didn't turn out to be the case but he kept us abreast of the possibilities and apprised us of the possible cost if it went in a certain direction after further investigation. Ultimately, he did get to the bottom of it after invalidating his initial hypotheses and the drum bearing was found to be faulty. At that point, he recommended that the replacement part and the labor will be fairly expensive as compared to a new machine. We paid him diagnosis charges and decided to buy new machine.
    - Ashish B.
  • F
    Appliance Care of Atlanta LLC
    FOR ALL ANGIE'S LIST MEMBERS READING THIS REVIEW, PLEASE READ THIS IN DEPTH BEFORE USING THIS PROVIDER AS THEY ARE NEGLIGENT AND DID DAMAGE TO OUR HOME AND WOULDN'T EVEN OFFER TO FIX THE DAMAGE DUE TO THEIR NEGLIGENCE! This was one of the absolute worst service providers I have ever used on Angie's List and to make matters worse, they provided one of the worst Customer Service experiences I have experienced to date. DESCRIPTION OF SERVICES TO BE PERFORMED: Company was contacted to come in and repair a bad set of cylinoid motors which control pumping water through the refrigerator lines to the water and ice dispenser. My wife set up the appointment while I was out of the country on business. The technician (Igor) did show up at the time promised. First thing the technician (Igor) did was to not even pull out the fridge and perform troubleshooting on the unit (which I had already performed two months prior to my wife arranging to have them come onsite). The technician's immediate recommendation, within 5 minutes was to replace the ice maker box which was a charge of $200. My mom, who was in town visiting was at the home at the time the technician showed up. After replacing the ice maker, he was ready to complete the work and close out the work order. My mom then mentioned to the technician about the original reason for the call, NEITHER THE WATER DISPENSER OR THE ICE MAKER was working and wasn't he going to at least look at and diagnose the reason for the water dispenser not working. The technician groaned when my mom mentioned this. He (Igor) then pulled out the fridge, turned off the shut-off valve to the fridge, decoupled the water line to the motor(s) and took the part out of the back of the fridge. At this point, he mentioned the motor unit was bad (not the brightest bulb in the box as I had already diagnosed this very issue 2 months prior and my wife told them this when she called them in to perform the service to inspect the fridge and the reason for no water dispensing or ice being made in the ice maker). The technician went out to his truck for 25-30 minutes to try and find a part to replace the bad set of motors. While in his truck, he failed to mention to my mom the shut-off valve behind the fridge (our house is 26 years old) would not "completely" shut off the water, it left a slight trickle and thus, he put the water line into a coffee mug. After about 5 minutes, my mom heard water trickling into something and went to inspect the noise thinking it was the kitchen faucet. She found the water trickling in the coffee mug and noticed it was almost full so she took a Tupperware container and put the water line in that to prevent the water from overflowing onto the hardwood floors in our kitchen. Another 10-15 minutes pass, the technician still hasn't come inside and she rechecks the Tupperware bowl, it is almost full so she goes and gets another Tupperware bowl to catch the water (much larger bowl) and finally went out to the technician in the truck to explain what was going on and was he going to come back inside and fix the refrigerator. At this point, the technician mentioned he didn't have the part and would have to order it but would have it in the morning and come back to replace the part in the morning. The technician pushed the fridge back against the wall into the area in which the refrigerator sits. What the technician failed to tell my mom before leaving is as follows: 1.) He reconnected the water line from the shut-off valve back to the motor unit for the refrigerator but did not reconnect the motor unit inside the back of the fridge "horizontally" like the manufacturer designed the motor unit to sit and just left it lying vertically against the floor. 2.) He then stuck one of our dish towels in the water outlets in the motor which pump water to the water dispenser and ice maker lines inside the fridge (after he disconnected these internal water lines from the motor) to prevent water from coming out of the pump knowing the shut-off valve was not fully shutting off the water. 3.) At no point did he tell my mother he did this nor did he mention we needed to turn off the water to the house given the shut-off valve was still leaking. 4.) Had he just left the water lines inside of the fridge connected to the motors, even with the water line from the shut-off valve connected to the cylinoid motors, there would have been no leak as the motors wouldn't run and there wasn't enough water pressure in the lines of the refrigerator to cause a leak (this is how the fridge was operating prior to their technician touching the fridge and disassembling this part - we had no water or ice being dispensed but no leak either). THE DAMAGE: The next morning, my wife comes down to the kitchen at 6:15am in the morning and steps in about 1 inch of water which had accumulated onto the kitchen floor in an area about 15 feet x 6 feet, adjacent to the refrigerator. Water ran through the sub-floor in the kitchen downstairs to our finished basement, into some of the interior walls and stained carpeting down there along with drywall in the ceiling.. There was about 1/2' of water downstairs on the basement floor in the wet bar area of the basement. The only saving grace is the leak caused by the technician was slow enough it didn't damage any of the drywall in the basement but it did cause the hardwood floors in our kitchen to "swell up" and curve up at the ends of the boards. This required us to call in ServPro, we had humidifiers and 8 blower unit fans in our home (kitchen and basement) for 5 days to perform water remediation and dry out the areas which had been impacted by the leak the technician caused (we have camera images of all the water damage inside the walls and meter readings on the floors for all the damage this technician caused). All of this occurred just prior to the Thanksgiving holiday. PROVIDERS RESPONSE: As soon as their office opened that morning, my wife called and filed a complaint and requested that a Supervisor come onsite immediately with the technician to view the damage which had been caused and to get the part replaced as they promised first thing that morning. The Supervisor (James G.) came onsite, replaced the part, viewed the damage and what their prior technician (Igor) had performed and said this was our responsibility because the shut-off valve wouldn't completely shut off the water. This was even after he was confronted with the facts about the technician not putting the faulty part back into the fridge as the manufacturer installed it and leaving the water lines inside of the fridge detached from the motors, the fact the technician never mentioned the water leaking would be an issue and that the technician simply stuck a dishcloth in the water pump outlets after disconnecting the water lines inside of the fridge and just pushing the fridge back into place and NEVER advising my mom of the need to turn off the water main to the home if he felt this might be an issue. Multiple subsequent calls to the company and voice mails yielded no reply or response when a follow-up was required considering a Supervisor from Appliance Care of Atlanta was supposed to return our phone call (Supervisors name is Forester) as James G., the technician who came onsite that morning, stated he would take our complaint and discuss with the Forester, the Supervisor of Appliance Care of Atlanta concerning what happened. All damage reports from ServPro were provided to the company. It was clear this company knew they were at fault as our first payment (initial date of service) was via credit card but when they returned the next day to install the replacement part and view the damage their technician caused, they would only accept cash (they knew were would have cancelled a check written to them and we did dispute the initial $200 payment for the ice maker with our credit card company as that part never had anything wrong with it). FINAL NOTE: We have followed up with our insurance company and they will be taking care of all repairs for the damage this company caused and will also hunt down this company to make them cover all the costs associated with the damage this company caused us which includes the costs to bring in ServPro and perform water remediation. This is a company which clearly doesn't care about the Customer or fixing items which were a result of their negligence. The didn't even have the courtesy to return multiple phone calls even if they intended on providing us the same response which is, it wasn't their fault. I am sharing this review with others as it is not my intention to ruin this companies reputation, however, if they provided us this type of service, damaged your home and then didn't even have the decency to show any concern to call you back when the damage resulted in a couple thousand dollars for a $400 repair (which was double what the repair should have been as they charged us for a new ice maker unit which was never bad in the first place), think twice about whether you want to hire a company which won't take care of you if something they perform is done improperly or negligently.
    - Greg S.
  • D
    Sears Appliance Repair
    Technician said new water line required to be installed; charged wife for new water line, however he was not able to connect and install as that would require drilling thru new wood floor - not in his expertise to do. Found out afterwards that water line that he charged wife for was too short.
    - Perry D.
  • F
    Advantek Service Group
    Horrible. Their service tech misdiagnosed the problem and messed up the installation. Had to call in a Sub-Zero factory certified service partner to fix the temperature problem. Tried to get some amount reimbursed through their ad partner TrustDALE. What a waste of time. Customer takes the back seat. Expensive lesson learned about using a non certified appliance repair company.
    - Paul P.
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Appliance Repair Services in Alpharetta

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