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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Sunrooms And Patio reviews in Acworth

  • F
    Sunsational-Sunrooms of Georgia

    This complaint involves unprofessional conduct by Mr Kenneth Lee,owner, Sunsational-Sunrooms, LLC. I first contacted Mr Lee around the first part of May 2012 for screen repair. Mr Lee appeared nice on the phone. He asked for my name, address, and telephone number, and description of problem. No appointment date was ever made. However, several mornings later I saw this heavy set older white male snooping around the backside and eventually tried to open the locked storm door of my upper patio deck. This means Mr Lee came through my lower deck closed gate, walked a flight of stairs and tried to enter the upper patio through a locked storm door. I had never met Mr Lee in person and there was absolutely no notice of his visit. He just showed up unannounced and uninvited with no ring or knock at the door. I confronted Mr Lee as he was leaving the lower deck and asked him to identify himself. He did so with an attitude. I told him that I did not like anyone coming to my home unannounced. Mr Lee did not apologize but exploded and said he was not going to do any work for us. Other words may have been exchanged. I told Mr Lee if he ever showed up on my property I would put my foot where the sun don't shine. No more contact with Mr Lee.

    Recently, on 10-28-2013, I needed minor repairs on one of the enclosed patio screens. I was inadvertently given Mr Lee's telephone number. Actually, PMC Building Materials had called Mr Lee and discussed my problem. I was told to then contact Mr Lee because he agreed to help. There seemed to be no problem when I contacted Mr Lee. An appointment date and time was set. However, Mr Lee called me back within moments and began asking about how my property was situated. He then asked me if I remembered him. I didn't. Mr Lee's voice changed with hatred, grudge, and violence. He stated "I'm the guy you told you?d put your foot where the sun didn't shine". He stated "don't ever call this number again". He also stated "f... Off" and hung up. I never intended to call him.

    - ali m.
  • D
    Deck Pro Inc
    Update April 18, 2013 -  4 months later  

    Never got a final walk-thru and there is no warranty on work. Some of the other bad reviews are exactly my experience with deck boards splitting so badly it's not even funny. The very very LARGE splits and cracks in the 6 x 6 posts holding up the deck are incredible.You'd have to see it to believe it. After just 3 months people who visit my house say....Wow.... look at those large splits in the wood on your posts.  It looks awful. What a joke. Angie's List seems to be the only place you can find Deck Pro. They are not on Kudzu.

    Please read over your contract with Deck Pro or any company for that matter- both the front and back of  the contract very carefully. Write everything down in the contract that you want built and what you expect too in regards to size of posts, how many boards on the steps, anything and everything you can possibly think of regarding details. Also, in your contract add details on what you expect when payments are due. Please don't let someone tell you what they expect you to pay because you will be stuck on the 2nd to last payment only half way done with your project. Protect yourself just like all contractors do and add your expectations. If they are willing to work with you or want your business this will be a first good test. Watch closely at the payment schedule. It is very very tricky.  
    Do not pay with a credit card over the phone. Always use Paypal so your credit card is secure. A large company should accept pay-pal or credit cards over a secure connection. When you're busy in the middle of a project like a new deck or porch all your common sense about simple things like this may go out the window. As much as we want to trust people you need to protect yourself. 

    Get all the work complete before you make your final payment and make sure your final payment is a LARGE amount of money.
    If the last payment is just a few hundred dollars your chances of getting the work finished is not likely.  

    Frank / Deckpro does not provide or honor any warranty.  

    We paid for a premium grade deck and should NOT have these types of issues.   

    Issues with the new deck and porch today include the following: 
    1-  People with kids and pets please be aware of this-  while cleaning up in the yard 2 months later I'm still picking up hand fulls of nails, razor blades (at least 15 Razor blades) and cigarette butts. Very very dangerous and careless. 

    2-  There are major crack that goes all the way from top to bottom on all 4 sides of all the 6 x 6 posts that are support the porch. The right side of the porch- corner furthest from the house posts is the worst as far as cracks.

    3-  One step has a crack and is splintering on a step. It needs to be sanded and re-stained because the wood is peeling off the top.

    4-  They connected the existing 16 year old ledger board to the house with lag bolts every 16 inches "by city code" but they did NOT add any straight-thru bolts.  

    My basement is finished with sheet-rock however, having to repair sheet-rock to secure the deck to my house is much more important than the weight of the deck & porch pulling my house and causing foundation and safety issues.  

    5.  Floor boards on the top of deck especially closest to the house are coming apart so the spaces are getting bigger by the week. Another possible sign the desk is not secure to the house or not supported correctly because we shouldn't have such large spaces so soon.

     6.  I paid for removable screens. They are NOT removable.  Other deck people who have come to my house since this job have said this is the one thing they would like to fix for me but I can't afford it.  I have to live with what I have now. 

    I asked Frank and the guys building the porch several times to add a couple extra 6 x 6 posts to give the deck more support as well as suggesting adding double the amount of joists but they just told me it wasn't needed.  

    Things I did wrong:
    I did NOT speak up like I should have and insist they do this. Regardless if extra posts are needed I'm the customer and I paid 25K for the deck so they should want to make a customer happy. The deck feels too bouncy and feels unstable to me. 
    I even told them I would pay the extra cost  to add more support but they still would not do it. I've even asked several times after the finished and they didn't return my emails or calls.  

    The deck is not secure to the house correctly. They should have added straight-thru bolts (they didn't add any at all) and they should have added more joists so the deck didn't feel as bouncy.  

    Bottom line is the deck is not built good enough to feel secure and safe and it will NOT last very long at all at this rate unless I pay to get some repairs made. It is not easy to find someone to work on a brand new deck someone else just finished. 

    Another thing to watch out for with anyone you hire-  make sure you get a good 2 feet of concrete footers added under your posts.
    I had someone measure this for me and they said I only have about 12 inches of a concrete footer. 

    So this deck is already starting to pull away from the house, posts on the top and bottom have huge splits/cracks in them and it's only been months since it was installed.  

    Does my deck and porch "look" good?   Yes it does but for such a high price premium deck/porch the cost of this project was just too much to only have something that will last such a short time.    

    Original Review from 2 months ago- 
    I started this project a couple weeks before Christmas during a low peak time for probably most deck & porch builders.  
    The winter is probably the best time to get a good deal as far as price and it's also a good time to get people to show up to do work.

    Once the weather is warmer and things pick up you might be 1 of many customers for this company or any company to juggle into their schedule.   

    In the beginning of this project things were stressful. Too many details to go into here but feel free to email me if you want specific details or advice on finding a good contractor or working with one (this company or any company) 

    The first crew who worked for Deck Pro showed up in the morning and worked from morning until night to get things going.
    They did a good job. The day after Christmas progress slowed way down. To be fair there were several rain days and no work could be done but one of the workers had some issues and went into the hospital so things really weren't going anywhere fast.    

    Eventually a new crew showed up since one of the guys on the first crew was still unable to work due to his condition. Things weren't cleaned up at the end of the day and they didn't start the day as early as the first crew. Eventually after a couple of days of waiting around for them to show up and things not being left as clean as the first crew I decided I needed to wait until the guy on the first crew felt better to come back and finish the job. So I waited a while and finally the original crew came back. They weren't able to install the screen I purchased myself.  I wanted a solar screen (80% sun block) and it's much thicker than what they are accustomed to installing. Anyway, I think the owner wanted another crew who had more experience installing thicker screen to finish the job. The screen was finally installed and staining complete. The deck and porch are nice but I'm disappointed I never got the opportunity to do a final walk thru and ask them to fix any issues I've discovered. Once I made the final payment this was the end of this transaction.    

    Regardless of how this project ended it looks good and I'm glad I got a new deck and porch and I'm glad I started this project before the busy season for deck/porch contractors. I've asked many times for Deckpro to come back to finish up a few additional items to make this deck and porch complete for me but they refuse to respond. They are not interested in ever talking to us again or providing a warranty because according to the rumors I've heard I was a "difficult customer." I call it like it is and I don't let people walk over me so this makes me "difficult." In the end Frank won because now I'm stuck with a half a**  job and I'm having to pay people to fix his work now. Being my own general contractor on all the projects I've done around my house over the past two years from new floors to this project it's been very time consuming. 

    I wanted Deck Pro to come back to add the 2 additional 6 x 6 posts and more support (I am willing to pay for). I wanted them to finish up the louvered fence around the stairs (I am willing to pay for of course), add a new concrete path around where the new stairs are (I am willing to pay for), and do work on my fence (I am willing to pay for) etc... but they won't call back. I'm willing to work with them and get issues resolved but they are not. 

    Whether it's Deck Pro or any company you choose to do such a large project my advice is to GO SEE the companies work in person and actually talk to the homeowners yourself. I think most people would be willing to share their thoughts or give advice on their experience. It's a big investment and you want to make sure you hammer out all the little details before you start a job of this size.
    - Patricia G.
  • B
    The Remodelers Inc.
    - Lynn W.
  • A
    Exterior Design & Decks
    They are just wonderful. The person who came was absolutely wonderful. The plan they have given looks beautiful. The price they have given us is competitive.
    - George M.
  • A
    Innovative Woodworks
    They cleaned up really well and were very nice.
    - CINDY Z.
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