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Eye Care reviews in Acworth

  • C
    Keith, Dr. Steven
    Dr. Keith had rave reviews, but the reviews about the staff were mixed. I decided since he had such a good report, I'd try him out for myself and two children. Our first appointment went fine and Dr. Keith was very nice and I felt did a great job working with me and my son since we have a hard time finding comfortable contacts. Every visit since, he's been the same way and really felt like I had a good visit with him. The staff had been fine, but upon my last visit, I decided to replace my glasses since I left my last pair on a plane. I previously purchased a pair of glasses and sunglasses from my previous provider, so I decided to just have my sunglasses lenses replaced with regular lenses to save some money. They agreed to do this, but I asked if I could keep the sunglasses lenses in case I ever decided to switch them back. They agreed. When it was time to pick up my glasses, the old lenses were not with them. When I asked about it, they asked me if I had told anyone that I wanted to keep them. I told them I had and in fact mentioned it to the two different people I interacted with. One of which made the comment to me that they usually keep them anyway, but would make a note regardless. The woman behind the counter then said that they are thrown away unless the customer asks to keep them. She seemed very annoyed and only offered to have new lenses made after I asked her what could be done. I was willing to take some kind of discount, but she said all they could do was order more lenses. I agreed, but they also had to keep my frames to fit the new lenses. She also made it known that since I didn't buy the frames there that if they brake in the process, they wouldn't be covered. I still agreed and asked her to please make a note not to throw away the new clear lenses. About a week later I got a call that the lenses were ready. When I went by to pick them up, the lenses were more of a coffee stain than a normal sunglasses tint. I said to her that they weren't sunglasses lenses, but just tinted. She then said to me in a very condescending way that all sunglasses lenses are tinted. Again I said that these weren't dark like sunglasses, just barely tinted. She continued to argue with me that all sunglasses lenses were tinted, just some are soaked in the tint longer which makes them darker. So I asked her if she could soak them longer to make them darker like the ones they threw away. She said she'd try, but she'd have to keep them again. I handed over the glasses. Another week or so went by and I got another call that my glasses were ready. This time I had made up my mind that I was going to take whatever they gave me, but never use them again. So I picked up my glasses and luckily they were darker. I was appalled by the lack of customer service and the lengths I had to go to just for them to correct their mistake. Nothing was offered to me unless I asked for it first. I really was happy with Dr. Keith and it's a shame he lost my business because of his staff. I was with my last Dr. for over 20 years.
    - Laura O.
  • A
    Costco Vision Center
    .
    - Joseph A.
  • A
    Dr. Mark Bordenca
    .
    - Karen K.
  • A
    Howard Borger, M.D.
    Dr. Borger is very humble, on point, and gets me in for appointments when needed.
    - Julie T.
  • A
    Eye Consultants Of Atlanta
    .
    - Linda L.
  • A
    Acworth Family Eyecare
    unknown
    - Jason W.
  • A
    LensCrafters - Buford
    I would rate them all 'A'. They are part of my health care providing company, like the same owner.
    - Dionysios H.
  • A
    Georgia Retina
    still recovering but good so far
    - Sharon and Tommy B.
  • A
    Krickich, Dr. Walter J.
    They are close, we shop at that Public's and you always see it when you go in. it was and eye visit and I like them.
    - Mike and Kathy C.
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Eye Doctors in Acworth

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  • 20/20 Eyecare

    10945 State Bridge Rd, Ste 306
    Alpharetta, Georgia