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Hardscaping reviews in Windermere

Real People ~ Real Reviews ~ Real Results

  • His crew did a very poor job. They put pavers right on top of an existing sprinkler head and could not understand why the pavers were sinking. They also cut a wire to the electronic gate which left the gate nonfunctional. A gate company had to come out and redo the wiring. Roger and Infinity Services never repaired their mistakes and never paid the gate company for the repairs.
    - GEORGE S.
  • He was very punctual, friendly and professional. He came in, got the job done fast and well. I also like the neatness of his job. He cleaned up after the job was done and did not leave anything behins. Overall it was a very good job and I definitely recommend this company.
    - Valdomiro S.
  • Excellent response, was contacted within 24 hours and arranged a consultation meeting with Marty. We discussed the scope of works and he explained the process and more importantly the options available. He provided me with a full documentation package that included all certs/insurances. He then submitted a very competitive quote within the agreed timeline and I have agreed to commence the works within a mutually agreeable timeline. A very professional outfit.
    - Joe M.
  • Great. I called to get a quote. I spoke to a person immediately and we agrees on a time and date. Daniel was on time for the quote. I liked that he brought a book with options AND it included pictures on how an entire driveway would look (it was hard to picture the whole driveway off of a sample tile). I already had HOA approval so I called that night to book the job. They came the same week! It took them 2 days to rip up old and install new. I wasn't entirely happy with the transition from the driveway to the walkway so they came back the following day to adjust it and made sure I was happy before I paid them and before they left. My only complaint was they used my trash bin for their waste (which they promise to remove). Once I pointed that out they took the trash away and apologized. Great customer service. I felt Daniel was extremely responsive and someone I could trust. The pavers were Belgard - I feel that is a very reputable brand and they should last for years. They also do a neat trick with the pavers on the edge- instead of adding concrete to the sides to hold it in (and look ugly) they place concrete underneath the edge pavers so the look is crisp and clean.
    - Sandra H.
  • Installers did not cover my pool - when I asked them to do this they said it did not need to be done. They cut existing concrete edging and dumped it into the pool (which was full). They did not offer to clean this up. They laid pavers and did not install the drains that they had included in the price, this causes flooding back to the house in our daily FL rains and standing water of 3-4 inched on the pool deck. There was so much debris in the pool that the pool filter and housing exploded and had to be replaced. $00 and the pool refilled $150. The pool was still running and half empty before I got home to discover this. They claimed this happened because the pool had a leak - even when I showed him the exploded filter and housing that had flooded all over the pool equipment area. They did not do the work they had agreed to in the scope of the project, they disrespected my property in the process and broke additional equipment and they thought this was doing a good job.
    - Lynne G.
  • It was a slow start but they stuck with me thru the HOA approval, Surveying and permitting process. Luciene took extra time to find me a person to help with the permitting process. We are very happy with the expansion and finished results.
    - Frank R.
  • Accurate Pavers was very prompt with proposals and revisions and with starting and finishing the job. Lots of advice and ideas were discussed with the owner, Rodney, as we explored options, prices and the pros and cons of alternative products. Rodney made sure we understood which product we were selecting by sending us to see installed exterior samples of concrete and brick paves at two different local paver supplier sites. Accurate Pavers quoted us the lowest proposal of the four contractors we requested to give us quotes. The total proposal price was $13,535.00. HIs proposal was several thousand dollars less than the other proposals and he was able to provide the sod, fill and irrigation required where others would not do so.
    Rodney quickly provided the list of at least 5 references we requested and most of them responded promptly to our telephone inquiries. We spoke with four references. Rodney accepted full responsibility for the job, including acquisition of a building permit from Windermere and fulfilling any other required governmental permits as part of the contract. We obtained permission from our HOA once the brick was selected. We asked that rebar be added to the stabilizing concrete along the edges of the new driveway and Rodney provided it at no charge.
    We offered 50% of the cost of the brick as our first payment upon signing the contract in order for him to start the job. Rodney required that we pay 100% of the cost of the brick before he would order it. The work started very quickly because the brick we chose was available locally. As soon as the brick was delivered to the site (a few days later), the 3-man crew arrived promptly and worked very hard for a long day to remove the concrete. Rodney came to the site the next morning to supervise the layout of the crushed concrete base and to ensure that the new course of the driveway and sidewalk would meet our needs.
    In the meantime, truck loads of fill dirt were delivered to bring the eliminated circular portion of the driveway up to grade and sod was installed. The sod was in very good condition and laid nicely. Since the concrete was thicker (about 5 inches) than Rodney had anticipated, additional fill was required. He gave us a fair price for the additional fill and we agreed to the increased price.
    All of the crew on the project were responsive and willing to discuss any concerns that we had as the job progressed. They did a great job laying the bricks in a 45-degree herringbone pattern with a border along the edges. They contacted Rodney by cell phone when issues arose that they could not handle. The irrigation controller installation by Rodney's subcontractor went smoothly.
    Coordination and work stalled when it became apparent that Rodney did not estimate the amount of brick for the project correctly. About twice as much brick was needed as was delivered. Rodney apologized for his error and asked that we pay for the additional brick and he would not charge for the additional delivery fee and installation labor. We agreed to compromise with him and that explains most of the price increase from $13,535 to about $16,500.
    A minor problem occured when the front-end loader broke a protective plastic pipe conduit around an irrigation line that had been laid under the original driveway and was exposed upon removal of the concrete. Rodney promised that it would be replaced by his irrigation team but they did not arrive before the paving crew paved over the pipe. It is not likely to cause a problem in future and there was no crack in the water line itself or a leak so we let it go. We have a two year warrantee on the installation to cover any problems that may occur. Cleanup of the site was satisfactory.
    Overall, the project went smoothly and was started and completed very quickly. It was started with the tearout on April 17th and completed on April 24th. The resulting driveway, sidewalk, sod and irrigation controller are very nice and have more than met our expectations. We have not had any problems with the products or the installation. It's a pleasure to see these improvements to our home every day.

    - Chris B.
  • When initially contracting for services, the provider was exceptionally responsive to calls and completing the work. He offered a guarantee that if I followed up with a green service, any sod that did not root properly would be replaced. The challenges I had with his company began after the job was completed when the new sod did not successfully root in many areas of the lawn. I would categorize my challenges as:
    • 1. Lack of attention to quality and detail during installation
    • 2. Exceptionally poor customer service

    According to both the green service I hired, the lawn service and an external expert, my sod was not rooting because of two things -those who put in my lawn cut lines into the sprinkler systems which caused the system to not work properly although I had paid extra to get the sprinkler system to work and because old sod was not removed properly and new sod was put on top.
    My biggest problem with this company is when I tried to call to get my situation resolved. As soon as I became aware of the problems with the sprinklers, I contacted the owner who neither took my calls or returned them. After about a month of calling, he finally answered my call and told me that the sprinkler company would call me. When I tried to explain that about the cuts in the sprinkler line, he would not consider it and tried to get me off the phone as soon as possible. I never heard from the sprinkler company and had to find another vendor to fix my sprinkler system at my own additional cost.
    When the sod continued to die because of how it was put down, I called and called and did not get a response. Finally I asked my neighbor who also used this company to reach out and his call was answered immediately. The sprinkler contractor did finally come out. The owner promised he would come out and check out my situation but he never did. I started calling again and there was no taking of my calls or returning of my calls. Finally, after reminding him of our shared relationship on Angie's List, did I get a return call and in that call he yelled at me for threatening him. Finally, he did come out and replace a small section with leftover sod from another job which of course did not root.
    The owner's unprofessional behavior has put me at a loss at how to proceed.
    - Betsy J.
  • We had an excellent experience with LCJ Brick Pavers.  At our initial meeting, the owner brought an ipad loaded with examples of projects he completed.  He spent several hours with us, and gave us a fair estimate.  We received estimates from two other companies that were comparable, but both of those companies spent less than 30 minutes with us.  We were extremely pleased with the quality of work and professionalism.

    He worked ahead of schedule, and amazingly, came in slightly under estimate!  Really positive experience!
    - Debbie P.
  • Everything pretty much went smoothly. We were satisfied with the outcome. We had no problems with them. Any questions or concerns that we had, we were able to talk it out and work it out. They showed up pretty much in a timely manner. But sometimes the weather predicted a lot of the work. All in all, it was a positive experience. I would recommend them.
    - Edward S.
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Patio Pavers in Windermere

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