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Find Top-Rated Windermere Driveway Gate Installers

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Driveway Gate Installation reviews in Windermere

Real People ~ Real Reviews ~ Real Results

  • Having just purchased a new home, I needed to replace all the sod at both the front and back of my new house, and also wanted to install a fence to the side and back for both privacy and security reasons. I decided to get quotes from the top three rated fence installation companies on Angie's List. All the quotes I received seemed similar in nature in terms of quality so I went with Mossy Oak who were the cheapest.
    As I was also laying new sod, I asked Mossy Oak if they were able to do the the fence installation on one day, get my landscaper to then lay the sod, and then get Mossy Oak to come back and install the gates as this approach would have given me the best quality solution for both the new sod and the fence. I expected Mossy Oak to charge a nominal fee for having to make two visits, but when they told me they would charge $150, I told them this was way too high so forget it.
    When the installers turned up to install the fence, they started to dig the posts in completely the wrong locations. I had not yet moved into the property at this time, so I was very lucky that I went round to the property early that morning, as no one from Mossy Oak had contacted to me to advise me that their people were on site or to confirm with me what needed doing before commencing work. Once I had showed them the correct post locations (as per the approved plan that was submitted to obtain the fence permit), I noticed that the way they were installing the posts and fence panels meant that in some places, there were gaps of around 8 inches from the ground level to the bottom of the fence panel. My property is on relatively flat ground, so I was bemused as to why the gaps were so high in some areas. I had to call the person that did the quote for me, to get him to explain to the installers what my concerns were, as they didn't seem  understand what I was trying to explain to them, even though I was trying to communicate to them in a very plain and basic way what my concerns were.
    Eventually, they seemed to finally understand what my concerns were, and mainly rectified the problem, even though there were still quite a few areas where the gaps between the ground and the base of the fence were large enough for animals/rodents to enter.
    Finally, when the installers finished, they just upped and left without informing me, and did not walk through the finished fence with me, or go through the sign-off sheet that they had earlier given to me. I decided that although I was not completely happy with the fence, I would get another company to come and do the remaining work I wanted, as I was very disappointed and annoyed with my experience with Mossy Oak.
    No-one from the company called me subsequent to the fence installation, even though they would not have received the completed sign-off sheet from me. The last correspondence I received from Mossy Oak was when they mailed the fence permit to me a week or so later.
    Overall, I was very disappointed with the level of customer service, competency and professionalism I received from Mossy Oak. They have lots of positive reviews on Angie's List, and that's one of the factors that influenced my initial decision to go with them, but my experience with both their admin/office staff and their installers has been very poor.
    - Philip L.
  • I met with Albert Cruz who was the companies representative and who provided the quote. I will tell you this......Albert Cruz is this companies asset....PERIOD! The quotes between companies wasn't that different and the types of products and their quality were pretty much the same. Where the difference lies is with each companies foot soldiers and mine for this company was Albert. Albert wasn't your typical looking salesman and quite honestly could come across as a bit scary. He is the reason why you don't judge a book by its cover. Albert is so cautiously aware of the need to please his customer and very keen to the customers needs, thoughts and wishes. I couldn't have asked for a better person to deal with as there were some major hiccups in receiving the product and during the installation. Some of which wasn't the companies fault and none of it being Albert's fault, however Albert wore the burden of assuring this job will get done on time and done right. Unfortunately the install didn't get done on time due to issues with receiving the product from the manufacturer. If it wasn't for Albert and the way he conducts himself and for the many phone calls to update me on the status of the delivery I would of probably cancelled my business with them. Once the product arrived there were some issues with the legal property lines and the installers not having an accurate plot plan from the development builders. Unfortunately part of the fence had to be pulled out and redone to be within the legal property lines. Again, this had nothing to do with the installers or with Albert, but he was on top of the situation every minute. He even made the trip from another job site to get involved with the install and brought some of his crew with him to attempt at getting the job done that day. Another day had to be used to get the job done, and Albert spent many hours and many trips to make sure I was satisfied with the product. He followed up on several occasions afterwards to ensure the neighbor was satisfied with the repair of their yard from where the fence had to be removed. It wasn't until after the many conversations and meetings I had with Albert did I learn how far he was traveling (personal vehicle) and how much of his own personal time he put in did I realize how much more he was sacrificing to ensure I was satisfied. I will say this....Every company needs an Albert Cruz to keep them afloat!
    - Todd H.
  • .
    - MaryBeth B.
  • Never got a call back.
    Sorry to give such a bad overall review - but I couldn't just respond on phone.

    - James E.
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Driveway Gate Installers in Windermere

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