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Window Replacement reviews in Wellington

  • F
    I used All American Shutters and glass early in 2018 and spent over $7,000 in shutters and impact windows. I called them in December as I had an emergency situation with a broken bedroom window. I spoke to the same salesman that I had used previously. He said he would be using the same installer as before. I paid $750 for a small impact window that was installed immediately. The problem arose when I noticed the absolutely orange reflection at night. Nothing in my room is orange! When I contacted the salesman , he said it was a Home Depot window! He never revealed that to me. Furthermore, he is a subcontractor as is the installer. I contacted the owner and received no response. I trusted this company and they came first in my mind when I needed them . Never again... I need to replace other windows with impact glass but will never use this company.
    - Nancy W.
  • A
    You want perfection MaxGuard is your company. From the office personnel to the finishing technicians, they top the chart. Employees are courteous, prompt, efficient and professional. Outstanding in all aspects. I hit the jackpot when contracting MaxGuard and you can also. They are correct with their motto - ANOTHER QUALITY JOB.
    - Audrey R.
  • A
    We were very impressed from our first meeting with our sales representative, Gregg Bono. He was the only company that brought a sample and showed us color samples and how the system worked. After receiving other quotes, Assured Storm Protection came in significantly lower and had the option of putting in clear panels. From start to finish, very professional. Engineer came out prior to, during and after to make sure all was done right. Would highly recommend using this company!
    - Elissa S.
  • A
    Both projects were a breeze from start to finish. The salesman, Greg, was professional, prompt for appointment & following up with quote, and providing all documents required by the HOA and permits. The two teams arrived on time and installed the items listed above and cleaned up the work area to the tee. The customer service department followed up with extra clips upon request with an over-night package delivered to my doorstep. I checked 8 different companies before choosing Assured. They are an excellent company and I highly recommend them. From Diane R. in Royal Palm Beach, FL
    - Diane R.
  • F
    Signed agreement on 4/5/2018 with Sales Representative, Bob Sabarese* 8//7/2019** completed job (with them still having to come back for tub repairs this coming weekend and minor "touch-up" items (whenever they can get back!). * If you have ANY issues during the process, DON'T EXPECT any assistance from Bob Sabarese. You can leave him phone messages and he will respond eventually but he DOES NOT help if you have an issue (as we most certainly had during the installation!)... he made his sale and he did not assist us AT ALL. ** Our windows were installed on Friday and Saturday (July 27 - 28) but they were FAR FROM BEING completed and would NOT have passed the final county inspection (per David w/ Paradise on August 7). On Tuesday, July 31st I received a phone call from Paradise rep, saying our final inspection was scheduled for AUGUST 30, 2018... THIRTY-THREE days from when Paradise "semi-completed" the installation and almost FIVE MONTHS since we signed the agreement. The Paradise rep who called to tell me I'd have to wait until August 30, was as unprofessional as one could be... I told him that I did not want to wait 30 more days until the final inspection, with the condition my windows were in, and the fact that Paradise was PAID IN FULL... his attitude over the phone was cold and basically, unconcerning. OH, by the way, we paid half down on April 5th ($6,286.00)... LET THE BUYER BEWARE (and shame on US!!) because we did not realize we were to pay the balance WHEN THEY ARRIVED ON SITE AND BEFORE THE JOB WAS TO COMMENCE! DO NOT SIGN THE AGREEMENT IF PARADISE WANTS YOU TO PAY THE BALANCE OFF BEFORE THEY COMPLETE THE JOB AND YOU RECEIVE THE FINAL INSPECTION... THIS IS SERIOUS! If I were not insistent with the Paradise rep, when he told me the final inspection was scheduled for August 30th, at the time of this review (August 10), I would still have incomplete window installations that "would not have passed the final inspection" by the county. On Wednesday, August 1, I emailed the owner, Daniel Beckner and the General Manager, Tina Beckner, telling them I was not happy with having to wait until August 30, 2018, for the final inspection and then they would finish the windows, AND THE FACT that PARADISE was paid in full... $12,574.00 and we were "stuck" with windows that was not completely installed... I never heard back from Daniel Beckner nor Tina Beckner... On August 2, I heard back from Zachary Ruderman, Inspections/Service, via email, saying he apologized for the "misunderstandings regarding job #5962" but my final inspection was still set up for August 30th.. I was furious because Mr. Ruderman did not even address my primary concerns that PARADISE WAS PAID IN FULL and I would have to wait another 33 days from when they left my house on July 28th, with windows that were NOT FINISHED (not to mention the damage to our garden tub; for which is to be repaired tomorrow, Saturday, August 11.).. Friday, August 3, I sent Mr. Ruderman pictures. He called me saying that our NEW master bathroom window (which replaced our 49" x 56" block window) would have to be uninstalled and reinstalled because it needed to be placed closer to the interior bathroom wall and that Paradise would have a crew out to my house on Monday, August 6th, between 10 - 10:30 AM... and that he would "try" to have our final inspection performed before Friday, August 10th. Monday, August 6th - 11:54 AM - NO PARADISE CREW... NO CALL FROM PARADISE! I CALLED THEM. I am told that a supervisor would call me back. 2:30PM, NO CALL FROM PARADISE... I CALLED THEM BACK and asked to speak to the owner, Daniel Beckner. The Paradise rep said she would pass along my message. Shortly afterwards, I receive a phone call, NOT FROM THE OWNER, but from Eric Beckner, Installation, saying my bathroom window WOULD NOT have to be uninstalled and reinstalled, it would just need to have more build-up of stucco / and trim work (on the inside) to make the job complete.... he would have a crew out the next day and he scheduled the final inspection by the county. I'm told one thing on Friday by Mr. Ruderman and now Eric Beckner, says the window is installed properly... go figure! Did I mention that the marble window sill in our master bedroom AND master bathroom had to be replaced because the installers broke the window sill... Also, the "stucco" originally used to repair the outside of our master bathroom window, was literally wiping off and never properly set... this had to be completely removed and repaired... (Thank you David!) On Tuesday, August 7, "David" with Paradise showed up and was shocked as to the condition of my windows. Of all the people I dealt with at Paradise, David, was the only person who did something right! He apologized emphatically and when the Paradise installers came in, he supervised them to "make things right" before the county inspector showed up. My inspection passed... David oversaw the crew making the final corrections... there are still a few items that I noticed after the crew left, that I informed David about and he said he'd come by and take care of them.... to date, I still have not heard from Daniel Beckner. Shame on anyone who pays Paradise the full amount before their work is completed.
    - Ciro M.
  • A
    We love the new windows and doors! We have already seen huge reductions in our power bill. Ron and Doug are top notch professionals. They went out of their way to work around our schedule and took care of everything from start to finish. We highly recommend Max Guard!
    - Robert H.
  • A
    Saw Paradise Exteriors at the West Palm Beach home show at the convention center. Was in the market for new hurricane-proof windows. Got prices from 2 other companies before deciding on Paradise. The difference was their higher quality product. James Polnac explained to us, in great detail, the difference between aluminum frame windows, vinyl windows, & modified virgin vinyl, energy-efficient impact windows, which is what they have an exclusively in their soft-lite window. It is the most air tight window. We previously had aluminum frame windows with single panes of glass. These are double-pane, insulated with laminated hurricane-impact glass. The house is so much cooler now. Used to pay $250 per month on our energy bill, but now we are only paying $200 per month sice our installation in early February. We have been using our A/C though quite often since then since the weather has been hotter, but we estimate that it will be less money per month in the cooler months of winter. We also like the security features of these windows. It is the only energy-efficient, impact window that is partnered with the national crime prevention coucil. It protects against all catagory hurricanes and burglars! It also has the longest warranty in the industry. It is warranted as long as we live in this home and if we decide to sell the home it transfers to the next homeowner. We love that. Diego's installation crew did a fantastic job. Hauled away our old windows and cleaned up everything. The city passed the inspection without any problems. We decided on the right company.
    - Angelica B.
  • A
    The crew did a great job having to cut each window out of the frame stucco. Mexican tile was cut for stronger tracks on sliders and marble sills. You can���t tell! They wrapped the inside in plastic and we���re very clean. You want the best price and installation? Call Tom as they have the best PGT price!
    - Robert B.
  • A
    Great experience from start to finish! We are enjoying a much lower electric bill and the hot spots in the house are gone. The exterior noise reduction is very noticeable and we are at ease knowing we will to need to get on the roof to put our shutters up! The installation process was quite impressive with very little disruption to our lives. The install team was neat and clean. I highly recommend Paradise Exteriors :)
    - kelly d.
  • F
    Worst customer service and serious lack of quality. NO ONE FROM ALPHA ever came out to do an inspection of quality of their 3rd party installers ...it all falls to the homeowner to find the issues. The job entailed 13 custom top of the line drop-in windows, 2 doors (one glass door), and 4 sliders. First, the head supervisor wanted me to do a final walkthru outside at 7 pm in the pitched black!! They inconsistently framed around 4 new sliders on my lanai which I had to bring to the job supervisor's attention along with the following failures. They installed then had to replace 6 warped screen frames, many screens were not taught in frame, all the caulking yellowed terribly in a week and I���m still waiting a resolution, they cracked and re-installed 2 marble sills, My painter refused to paint poorly done stucco on outside of new door which looked terrible and had to be redone, installers put 8 dents in my lanai ceilings during install of sliders and then covered it up with window caulking (not right material) and never said anything...my painter found the cover up. My slider screens have come loose in just 2 months. Just a week ago a piece broke in window frame while cleaning (they are drop in type) and the entire window fell out. The window is still unusable. I'm sure it will take months for that replacement part. I've had 3 supervisors at my house (after escalating multiple times) over course of 3 months since install, one of which documented pages of unresolved issues and still no commitment on a resolution 2 additional weeks later. I will also add that Chuck our sales rep kept saying given the customization and size of the job, ���I only want the A TEAM TO DO YOUR INSTALL." Which apparently he says to every client and apparently they only have 1 A team of installers!!!! Are you kidding me. I clearly got the F team of installers. I was promised a 10 week install that took over 5 months! Now the hurricane was in there BUT my issue was depending on who I spoke with they each gave DIFFERENT reasons for the delay even before the hurricane hit. If I could put NO STARS I would. DO NOT HIRE THIS COMPANY. Get your PGT WINDOWS INSTALLED ELSEWHERE WITH A COMPANY THAT DOES NOT USE 3rd PARTY INSTALLERS. Use a company with a track record of proactive quality control and customer service. It���s not customer service when you have to escalate repeatedly to get attention. (Look at pics below that I shared with the install leader after he asked for final payment and/or shared with Supervisors. These pics support all statements made.)
    - Lori S.
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Window Replacement Installers in Wellington

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