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Do You Need a Refraction During Your Eye Exam?

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Optometry reviews in Wellington

  • A
    Dr. Abdal and her staff were very accomodating to my needs and she did a very thurough eye exam to fit me with contact lenses. She took her time with explaining everything and was great at answering the questions that I had. I went back for 2 follow-up visits within the month and she was very thurough in determining the best prescription which suits me best for my situation. I have been to several eye doctors in the past and can truly say that I have never recieved such genuine care for a professional such as her. She sets the standards for others to follow. Kudo's to you and your staff. Thank you for being there 20/Twenty Eyecare!
    - Ibrahim E.
  • A

    It went well and the eye exam was very thorough. The waiting room is very neat, clean and large. There are chairs and reading material. At first I thought I was walking into a hair salon; it does not look like a doctor's office. There a lot of nice cushioned chairs to sit in. The staff is very professional and friendly. They have an eyeglass place and I think they sell eyeglasses in the next room. The staff is very good and the doctor communicated very well; we did not feel rushed at all. At this point we have not had any problems with the billing and administration. My wife is Medicare and they take her. They do charge extra for what is called refraction; I think all eye doctors do. She did not have that done so I do not think she is going to get any bills. I think Medicare is going to pick it all up.      

    - Marc M.
  • B
    Provider was on time for the appointment and made the prescription.  The glasses didn't quite work right and I was able to get another prescription.  Haven't got the new lenses yet, but I expect they will be fine.
    - david c.
  • A
    My husbands glasses were fine and went without a hitch.  My lenses are one of the most difficult and I went to them just to get my reading and computer glasses and the first thing is, when I asked if I could use my existing frames, they checked out the frames and said they were fine and didn't try to upsell me. I was impressed by this, everyone else wanted to upsell me.  Then when my lenses came in wrong, and not their fault, they bent over backwards to help me and gave me rock solid advice and told me to get my eyes rechecked.  As it turned out,  the eye doctor that had previously checked my eyes had made a mistake in prescribing my eyeglass prescription.  This company remade my lenses at no additional charge and they took such good care of me, I was totally amazed and impressed.  They were extremely knowledgeable, informative and went above and beyond to give me quality service.  I would highly recommend their services to others and they will be who I continue to see for my optical needs in the future.
    - Eric and Jill C.
  • F
    I had purchased the frames from Eye-Site Optical previously on July 5, 2000. So this exam would be replacing those eyeglass lenses with my new prescription.

    After the eye exam Dr. Flesher forwarded me to Dave Thomas for processing of the eyeglass lenses. While discussing the lenses I pointed out to Mr. Thomas that a screw in the temple of the frames needed to be replaced. I had gone to Eye-Site previously for adjustments for those same said frames.

    On July 1, 2014 I picked up the glasses from Eye-Site Optical. I tried them on for fit, straightness, etc. I pointed out to Jeri (a staff member) that the screw didn't get replaced. She went to the back of the store and then returned. She told me she sawed down the screw. I told her I wanted a new screw, not a sawed down screw. She got up and returned to the back of the store. She came back out with a new screw in the frames. The negligence was unnecessary in sawing the screw down.

    I told her that I would be closely examining the glasses when I got home and if there were any problems I would bring them back. She said and quot;fineand quot;.

    When I got home I closely examined the glasses and saw damages all over the frames and lenses. The damage is where the screw was sawed down and on top of the rim of the glasses, as well, an area that is not close to the screw.

    I attempted to contact Eye-Site by fax. I spoke to Kelly (a staff member) and Mr. Thomas about the damages. Both parties said I would not be getting any money back for the frames.

    Mr. Thomas pointed out a sign he has propped up on the back counter that says that they are not responsible for patient-owned glasses. I didn't see the sign. However, I did remind Mr. Thomas that I purchased the frames from them. I didn't bring in frames bought elsewhere. he then changed his discussion. he pointed out that the frames are too old for any due care to be exercised with success. That's his excuse, the frames are too old physically to be adjusted or repaired. They are in fine condition otherwise, I disagree.

    I said that Jeri did not discuss this policy with me or warn me that removing a screw and installing a new one would be and quot;at my own riskand quot;. And he admitted that she should have done so. I said that if she would have said that I would not have possibly asked them to replace it. I reminded him that when I gvae him the frames for the eyeglass order on June 28, 2014, that I pointed out the bad screw. Mr. Thomas didn't say anything about their policy at that time either. Kelly said Mr. Thomas damaged the glasses. Mr. Thomas said Jeri damaged the glasses.

    They did reimburse me for the damaged lenses - $110. Yet they won't pay for the damaged frames - $94.

    Does their sign posted about patient-owned glasses exclude them from reimbursing me for the outright negligence and physical abuse to my frames and customer service-wise (discussing policy of repairs/adjustments on frames bought there)?

    If I am legally in my rights to get reimbursement for the frames, I would like to get that money back.
    - Linda F.
  • A
    Dr. Sibia and his staff are personable and thorough. Never rushed, they always take the time to answer your questions and to explain things well to you in ways you can understand. Exams are thorough and additional testing equipment is available if you need it. The office is pleasant and clean, and parking is readily available. Dr. Sibia has two offices, I believe, so is only available on certain days/times at the Lake Worth location.  I have complete confidence in Dr. Sibia and will continue to use him as my opthamologist in the coming years.
    - Lisa M.
  • C
    Individually, each visit was fine. First an assistant checks my eyes. Then I would go into another room and an optometrist would come in and do some more testing. Eventually, Dr. Katzen would come in. He was pleasant but busy. The optometrists and the assistant are the public relations reps of the office.

    When I had the Lasik it went well and I had perfect vision for several years. Then I developed bilateral cataracts in the middle of each pupil. This is a rare side effect of the Lasik. I chose to pay $2000 extra and have special lens to make my vision back to the post Lasik level. This did not happen. Dr. Katzen corrected one free and offered to do the other. I am not sure if it was corrected as neither close or distant vision is good enough without glasses. I never had the second eye done as I am nervous about further surgery on my eyes.

    I have decided that I will change ophthalmologist. At that point I am out several thousand dollars and my vision is about where it was pre-Lasik. Better for all if I change.
    - karen b.
  • A
    What a find. Dr. Goldman's office is located in For Eyes at Wellington Green. I had visited a competitor actually in the mall where, after being treated like my question was an imposition, I decided I was not staying there no matter how good a doctor they had. I stopped in For Eyes and was promptly greeted and given the run down on doctors appointments. I was given an early evening appointment after work, TWO DAYS later. The actual appointment with Dr. Goldman continued the pleasant experience. She was professional and efficient, yet extremely friendly and courteous. I felt as she truly listened to what I was saying and the whole appointment was a true give and take. Her assistant was every bit as lovely to deal with. It was a very busy, hectic place, but Dr. Goldman and her staff, as well as all the employees in that store, understood how important it is just to make customers feel welcome and important. I was definitely given the perception that they were happy I was there.
    - Paul W.
  • C
    I've been a loyal patient for 12 years. This time Dr. Binning was unable to get a good reading on the script - and he was concerned so he sent me to a specialist.. The specialist got a different reading. When I went back to Dr. Binning his staff couldn't give me an appointment and told me I had to just come as a walk in and wait... they had no appointments- which made me very angry. So I had no choice but to go on Saturday morning and wait..... then he got a different reading -- so that made 3 different scripts. I ended up making an appointment to see an Opthalmologist -- couldn't take the chance of spending hundreds on new glasses only to find out they were wrong. Totally lost confidence in Dr. Binning. I think he's a nice guy and a reasonably good doctor, but after all these years, I am just any customer..too bad.
    - Lynn R.
  • A
    Dr. Mansoir saw me first thing upon arrival.  He was amazing.  His attention to  his detail and dedication to trying to fix my problems helped me to make it through a very painful and scary time. Dr. Mansoir kept rechecking  treatment my eye throughout the morning, adjusting his treatment plan. He sent me home later that afternoon and again, met me in the morning   to recheck my eye. His office isn't even open on Sundays, so he went above and beyond the normal "call of duty" to do this for me.
    - stephen p.
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Optometrists in Wellington

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