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Equipment Rental reviews in Wellington

  • D
    I was never able to get through to the Okeechobee Blvd location, when I called the local number I got a call center somewhere else. Since I was never able to talk to anyone locally I ordered the hitch and wiring harness on line and scheduled an installation for 5/8 also on line. At some later date I got a phone message for me to be there at 8 AM on the 8th. I called at 4:15 on the 7th because I had not gotten a call that day confirming the appointment. It was a long shot me calling them because I always get the call center, but I actually got through to the local location, and the lady told me my parts were not in. If I would not have called, I would have shown up at 8 AM and the parts would not have been there and my day would have been shot. On Thursday the 9th I followed up with several calls and I always got the call center and never the local office. The call center cannot transfer the call. I cannot coordinate a hitch installation through a call center. When I finally spoke with someone at the Okeechobee Blvd location late in the day on the 9th, he made it out to be my problem and that they provide good customer service. The on-line reviews on U-haul's own website are bad for this location, and I had misgivings even trying them with all the bad reviews, and now I have had a bad experience too. I have no faith in their ability, I do not trust them, and I want my money back for these parts that I ordered. The gentleman I spoke with said there are no refunds. I told him I will see him in small claims court. For a large national company to behave this way is crazy. Of course they can return ordered parts. They missed my installation appointment and did not call me, and all of my calls to them went to a call center. I cannot do business with people that do not follow up with me and then make it impossible for me to follow up with them, and then try to put it on me and tell me I am stuck with parts. I went to their website and tried to file a bad review of this location and was told I was unable to do so, so I have filed this Angie's List complaint so hopefully others can see it and make informed purchases. U-Haul - shame on you, consumers deserve much better
    - Patrick C.
  • A
    The party was a big success. South Party Rentals really provided one stop shopping and deceived on everything the committed to. I would highly recommend them!!!
    - Ronald T.
  • A
    They are excellent to work with. You pull in, they have all the paperwork ready when I arrive. I would recommend them to anyone.
    - Kandy P.
  • A
    As above
    - LINDA R.
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Equipment Rentals in Wellington

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