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Storage Unit reviews in Vero Beach

  • A
    It was spectacular! From the person who provided the quote to the movers, all were professional, honest, reliable, hard working and pleasant. They were the company who originally moved us into our house. Because of the care they took with our belongings and how we were treated during our initial move, White Glove was our first choice when we needed to move all of our furniture once again for the tile work. They would be my first choice over and over again. I have been known to be very particular but I have not even one negative comment regarding White Glove���s service. Everyone we dealt with was always positive and helpful. I would highly recommend them.
    - Stephani W.
  • F
    The people doing the actual moving were fantastic.  They were prompt, professional and courteous.  The company management however is quite the opposite.

    When our things were delivered there was obvious damage to a few pieces.  It was also obvious that the damage was not sustained in the delivery of our goods.  It was quite obvious (with pictures to prove it and confirmed by the people delivering the goods) that the damage was sustained in the storing of our items in the warehouse.

    Our items were delivered on 8/23/2013.  I tried to speak to someone in management at the time but spoke to one gentleman briefly, who told me he would get back to me and he never did.  Of the approximately $650 owed at the time, I paid all but about $150.  Within a couple days I filed a claim.  After almost two months I finally heard back from them.  What was there response?  They "hid behind" the basic insurance coverage, which only covered a small fraction of the damage, rather than making good on their negligent handling of our household goods.

    I assumed the insurance was for accidental damage, e.g. fire in the warehouse, accident with the truck, etc., not their negligence.  Lesson learned on my part.  However, I have always felt a good measure of a company and its ethics is how it handles things when it messes up, not how well they handle things under normal circumstances.

    On that measure, Sorensen Moving & Storage failed miserably.  Rather than stand behind their work and do the right thing, they hid behind the basic insurance provided.  Perhaps in the fine print it is stated that even in the case of their negligence, the insurance is your only recourse (and if they respond to this, this is the only thing they can truly point to as to why they didn't do the right thing).  It certainly wasn't presented that way when meeting with their sales representative.

    Bottom line, BEWARE.  This is not a reputable company.  If you are going to use them only for moving and not for storage, you may end up OK.


    54/28/2014. Just now seeing the companies response. If you read my review and their response you will note that did not take responsibility for the damage caused to my furniture due to negligent handling. Insurance should cover unforeseen accidental damage. The damage our furniture sustained was not due to an accident. This has nothing to do with how well someone explained the insurance coverage.

    The delivery people said the company would send someone out to clean and repair the damage. No one ever made any attempt to contact us to do so. Talk is cheap and what you see below from the company is just that. This is not an issue of what level of insurance I should have purchased but they would like to make that the issue rather than take responsibility for their negligence. Their response and failure to address the issue is like trying to get a straight response to a question from a politician......don't count on it. They have had ample opportunity to do the right and honorable thing and have not. That pretty much tells you the lack of ethical integrity of this company. Stay away.


    - Stephen I.
  • A
    .
    - Jon P.
  • A
    unknown
    - Sara M.
  • A
    Timely..fast...no breakage...great crew
    - Gail D W.
  • B
    They did a fine job. They returned it on time, and in good condition. I would recommend them to others.
    - William D.
  • A
    Excellent.
    - Alvin Ray B.
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Storage Units in Vero Beach

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