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Computer Store reviews in Vero Beach

  • D
    I wish to make it clear that in "updating" my original review about Exclusive Consulting, I have left the paragraph above entitled " What did the provider do?" unchanged from my original review as it defines the reason for the initial bad review.

    I set my appointment up on the phone with a woman, Christine. It was her 'too casual' attitude and behavior that prompted me to write the poor review. She is no longer with the company and that speaks volumes to the positive things I now can express. I never had a technician show up at my house initially because, as I wrote above, I was told by the woman that he had been in a bad car accident. That was it. She left me believing she'd get back to me as to when someone would be able to come to my house and fix my computer. I never heard from her again.

    I do believe in giving people second chances and because of the "A" rating Angie's List has for Exclusive Consulting, I chose to set up another appointment. WOW, what a difference! The gentleman with whom I spoke with was courteous, amicable and very accommodating. An appointment was made for the following week. The tech, Ryan, called me to tell me he was on his way. That is such a positive, 'three thumbs up' move on his part. I wish all technicians in all fields of business would call before they show up on my doorstep. It's something so small that contributes to the rating I give when reviewing a company's professionalism. Just because an appointment time is set, one never knows about traffic, let alone where my appointment fits in with the time completing a previous appointment. Getting a phone call before coming gives Ryan an A+ for how he treats his customers and their time as well. He worked the full two hours on the job. He completed each assigned task and was gone almost as quickly as he arrived. He returned the following week with a back up machine so there would be no way I'd lose anything should the computer crash. One of those annoying things I'd think about all the time but not do anything about.  I could not be happier giving this company another opportunity.  It really is amazing how the incompetence of just one employee can affect the overall opinion of the company as a whole. 

    Thank you so much for all your help to Mark-the voice behind the gentleman with whom I spoke initially to set up the appointment  and to Ryan, who completed his job at my home. I won't go anywhere else for help in the future with my computer.
    - rose m.
  • A
    I've been consistently impressed with their service. Their costs are reasonable, the work has been done well, they made a point of keeping me informed about the status of the work, and in general were both very professional and friendly.
    - Jeff N.
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Computer Stores in Vero Beach

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