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Storage Unit reviews in Valrico

  • D
    The storage facility I had been using for many years went out of business and 3 Guys Moving took over. Subsequently, my items were moved to another facility they owned. I was told that they inspected everything appropriately after the move to ensure that nothing was damaged.This inspection also included checking the wooden storage crate (or vault as they call it) for damage. A couple of months after the move, I went by the facility with the intention of taking my furniture out. When they initially opened the door, I noticed the furniture at the front of the crate had been damaged by water. I notified staff, who then notified the office manager and office supervisor. They took a quick look around the vault and we decided that because I had to get moving to multiple appointments that day, that I would come back in a few days to resolve the issue. We made a specific appointment for me to meet that Saturday with the warehouse manager. When I came back the second time, the company had arranged for the warehouse manager to unseal the vault completely and inspect all items, not just the ones in front. All of the furniture had been damaged with the exception of the mattress springs on the bed frame I have. The wood for my antique roll over desk and antique headboard and foot board were water damaged and warped, as well as all of the other, more modern furniture I had stored there. We discussed the issue for a bit and I was told by the office manager that they would call me back in a couple of business days. I was assured they had insurance, but was never told quoted a reimbursement figure and was never provided with any other information about who the insurance company was. I never received a callback either, so I called them and they told me they hadn't had a chance to get together yet and discuss it and that they would call me back. I waited a couple of days--no call--so I called again and was given the same story. This happened a couple more times, and I eventually gave up trying to contact them to move forward. I trusted that--as good business people--they would have followed up with me, considering the amount of damage that had occurred and the fact that I was a long term, loyal customer. That is unfortunately and certainly NOT the case. I would advise others think twice before using this company if you value what you are needing to store.
    - Wesley C.
  • A
    I had used Move on Demand before and my experience with them was so good that I didn't consider using another company. True to form when I called Arthur he was so nice and understanding. He came out to assess how much stuff we had and gave me an estimate right on the spot. He even remembered that his company moved me into that home! That's customer service at its best as far as I'm concerned because it had been over 3 years. We were in a unique situation where we were attempting to close on the sale and purchase on the same day. Arthur worked with me to come and pack up my belongings and store them for a day so that I wouldn't have to worry about moving and the closing on the same day. The closings were delayed by some unforeseen circumstances but Arthur was still willing to work with me to store my belongings an extra day. The crew that came to my home to pack up my stuff were three very nice young men who were professional and fast. I had a lot of stuff so they were there most of the day and made the process so worry free. I had boxes that were packed but not sealed so they sealed them up and kept going. They even helped me pack up the last minute items. When it was time to deliver my stuff to my new home, there were two young men who handled the job but the efficiency and professionalism was still very apparent in the way they handled everything. Not one thing was damaged or broken. I have recommended Move on Demand in the past and will continue to do so for anyone who asks for a moving company that can be trusted to handle your belongings with care.
    - Vivian E.
  • A
    These guys were great!!! they worked hard and got the job done. Steven Keblin was great and worked with me to get the best deal for the work I needed to get performed. i would highly recommend using this moving company for your next move.
    - Dan E.
  • C
    fine, storage container not in great condition received a 15% discount on delivery and first months payment
    - Jeanne S.
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Storage Units in Valrico

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