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Septic Tank Cleaning reviews in Trenton

  • B
    Newsome Well & Septic
    Spoke to someone first on phone and price seemed very competitive when compared with other vendors. The person on the phone suggested the rock tried and true method. When I asked when the service could be performed, he said within a day. I asked that he come to the site to make sure. The person estimating may have been different but the estimate increased by several hundred dollars and he suggested the plastic pipe method. It seemed like a bait and switch because the rock method is more expensive and we ended up paying more for the cheaper method than was quoted on the phone.
    Fast forward to the scheduled day which was several days later, not the next day as stated on the phone. I received a call from the owner saying he was bumping our job to another day because the permit which was being mailed was not in hand. He said he scheduled someone else in that time slot. I was pretty angry about that and was about to cancel the job. He ended up picking up the permit, which was not necessary, but appreciated. The crew came out and did the work very fast. In fact, they were so fast that they almost covered up lines which were not connected and cut a water line right after I told them about where it was. They also broke the tank when digging, which may have been unavoidable, I am not entirely sure. That mistake may cause a problem in the future as they cemented the broken part as a quick fix. I think they should double check the work though, speed is not the only way to work. After all, 3300.00 is a lot of money for plastic pipe. Overall, we were satisfied with the work but only time will tell whether the plastic septic tank will last. The inspector seemed to think the system was as good as rock. If there is a next time for me, I will definitely shop around more and try to get references, it's just that we had a short window to complete the work and felt pressured to complete the job due to time constraints. I did appreciate that they have long hoses to pump the septic tank and the damage to the yard was minimal. Another vendor pumped the first time and tore up the yard getting the truck as close as possible.
    - Karen C.
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Septic Tank Services in Trenton

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