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Grill Repair reviews in Titusville

  • F
    Although we spent thousands with this company on our fireplaces as well as installation and also paid a substantial price to build our outdoor bar area, they refuse to service and replace the lanai fireplace screen that completely rusted within
    one year of installation. This decorative screen cost well over $800.

    MARK (the owner) blamed the manufacturer, Lenox, and stated the lengthy delay in resolving the issue was due to their
    refusal to replace the screen. I contacted the manufacturer directly to file a complaint and was advised that they were not aware of the problem but would contact Mark and resolve this issue.

    I spent months making calls to Mark - ALL of the appointments he scheduled were missed without notice over
    and over again. I listened to every excuse in the book from divorce to illness. I contacted the manufacturer
    again and found that a refund WAS sent to Flametech on my behalf months prior. Months have now turned into years and I have yet to see a refund or replacement.

    This guy has made it abundantly clear that he has no intention of correcting the situation.

    BUYER BEWARE - this guy is NOT on the up and up. My contractor has also refused any future dealings with this company.
    - j m G.
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Grill Services in Titusville

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