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Carpet Installation reviews in Tamarac

Real People ~ Real Reviews ~ Real Results

  • Ron was referred from a real estate agent. I am selling my house. I called and explained I was selling, identified the scope of work and had pet stains ad smell. He came out and quoted about $2000 for about 1500 sq ft of carpet and 5 pieces of furniture. I told him thank you, but no. He wheeled and dealed me and wouldn't leave. He kept asking me what I wanted to spend. I didn't tell him. I asked him to leave again. He asked me what I thought it was worth. I didn't tell him. He asked me again. I didn't tell him. I did tell him that 5 years ago I had Dry Concepts come in and do the same work, was satisfactory and for a lot less money. He said they don' have the system that we do. I said he was probably mistaken and asked him to leave again. He refused and asked what Dry Concepts did the job for. I said I wasn't going to tell him and that he knew the scope of work and should put his best foot forward. I asked him to leave again. He said, I have my people here now ready to work, I will give a deal just to keep them busy. I said, no thank you, please leave. He said let me quote you a price. I said OK. He quoted me $750. I said why didn't you quote me that to begin with. He was wearing me down. I asked him what he would charge for just the carpeting, no furniture. He said $550. I said, if promised to leave and have your guys do the work now, I agree. My gut said I was going to regret. His men did the work and just about when they were done, he called and said, as long as his men were there I will make you a deal and do the furniture for $200. I said yes. So, the job that he quote originally at $2,000, now is costing me $750. Actually, $200 more than Dry Concepts, but he didn't know that. I was full of regret. When the carpet dried, it was terrible. spots and smells were still there. I called him and he wheeler dealer me to say that he had done his best and that my job was extraordinary beyond best results. I told him I wanted it fixed. he ruined my chairs, didn't get rid of the smell or the stains. He said that's impossible. I sent him pictures and asked him to come see. Instead he a different crew that same night. They arrived at 5 pm and looked and shook their heads. they asked did we do this and left in this condition. they call Ron and got there instructions. Do the job again and don't say anything. I was so upset that I attacked some of the stains with my Hoover Steam Scrubber and removed the stains and the dirt. Plus showed them the dirt when I drained the tank. They call Ron again and evidently were instructed to continue and not talk or respond to me. I was getting really furious. I call Ron and ask him come and see himself. He refused and said sending his men was enough and I had extraordinary conditions that couldn't be cleaned. I asked how come I can clean with my little Hoover and he couldn't clean with his big machine. At this time I told him that his men had dumped all the waste from his big machine in my front garden bed. I sent him picture of that as we ll as after pictures of his cleaning, plus before and after pictures of my Hoover cleaner. I also sent him pictures of the two chair that cleaned and professed that they were so dirty from cat hair that it was impossible to clean. I reminded him that these chairs were always covered unless company came to our house. Yes the strong covers of the chairs were covered in cat hair, but the chairs were not. I sent more pictures and requested that he be a proper business person and come face to face and talk. I did this several times. He finally agreed to call me on Monday and arrange for us to meet at my house. Come Monday. He ignored me and sent our another worker to clean the chairs and clean the carpet, with the technology. I waited until everything was dry and sent more pictures and called and left several leave words with no response. I waited until today and called him. He answered the phone and I asked him why he did call me Monday. He said I sent my man out to fix. I said he did fix and I sent you pictures and you didn't call. I was really mad and said he was not a proper business man and not facing up to his responsibilities. He said he has done all he can, stop bothering him and hung up. I called back immediately and it went to his voice mail. I left him a message that I was not done bothering him and want credit for some or all of my $750. I called my realtor and relayed this. I am exploring small claims court and other avenues. Normally, I walk away from something like this. But, Ron is so wheeler dealer dishonest disrespectful, I am reacting out of emotions. He is a terrible business man and person.
    - George S.
  • I highly recommend giant carpet and flooring! The owner Ali is always professional and polite and comes to the job to do the work himself. Also he always answers his phone and keeps in good contact. I am so very pleased with his work !
    - Leslie E.
  • Despite responsiveness of installer, little pins are still there, to be stepped on and lost in the pile. Had another workman nail some he found, but there are, occasionally, carpet nails, "hidden," in the pile which leave my - always - bare feet prone to an, "ouch," moment or two.
    - marilyn m.
  • Everything was perfect! 

    I had been trying to replace the carpet upstairs and on the stairway for over a year now.  After several estimates that proved to be too expensive and a nightmare situation with Home Depot, I finally came across Daniel.  They had a ton of options available and were able to get the laminate flooring I wanted in just a few days and have it installed very quickly.  The price was very reasonable too.  It all seemed too good to be true and I kept waiting for problems to come up, but they never did.  The installers were punctual and very professional.  I couldn't be more happy with my new floors.
    I highly recommend them to everyone I know.
    - THOMAS H.
  • I have never been happier with any purchasing experience. From the knowledge and friendliness of my saleman (Ed) to the ...professionalism and experience of the installer (Ruben), on a scale of 1 - 10 with 10 being the best, this entire experience was a 20+. Seriously! Everything that I was told would happen, did happen when they said it would. My salesman Ed was so friendly and the price was excellent. My installer Ruben was very accommodating that when the job was done, I just smiled. I highly recommend Floors Direct in Tamarac for all your flooring needs. They have a fantastic selection and a huge, beautiful showroom. Thanks Ed and Ruben for a wonderful, no stress experience. FLOORS DIRECT: Tamarac, FL
    - Amy H.
  • They did the stairs wrong and had to pull it up and redo it. They don’t work on weekends but since they made an error and they came out on a Sunday to fix it which was great. I thought the price was a little high. They didn’t cleanup up as well as they could have and I would grade that a “C.”
    - Ernesha E.
  • I cant say enough wonderful things about the service and and carpets from Classic Carpets. I had carpets installed by Classic Carpets in my mom's new apartment a few weeks ago . Jose came to the house with samples and guided us though the selections - he started with the least expensive selections and then when i requested to see a range of quality we looked at more expensive carpets . My mom uses a walker and a wheel chair and he  helped us pick the best thickness . 
    The price ? It was the same as a carpet that i bought from Dolphin carpet last year - only the Dolphin carpet was 1/3 the size and the Dolphin carpet looked worn and old  after 7 months...
    Classic Carpets  gave me an amazing price and service that was superb - professional - friendly and caring...
    You could not ask for more... I am so delighted as is my Mom - this is a big Angies List win!!!

    - debra S.
  • We already started we wanted wood floors. He brought to us just 4 samples of wood floors( i would think there would be more) We listen and went to measure the 3 rooms. I heard him say the room were bigger than they seem. Anyway, he came back and we told him the wood we wanted for our two regular size rooms and one master that is not that big. He started that if we installed during the week was cheaper than weekend.We told him it was fine. Somehow the price started at over $8000 and suddenly if we pick weekday would go down to about $5800. We were naive( not anymore) and said sure. He called and wanted to push for the next tuesday to install. I was like wow. slow down. Too pushy. We said we would think about it and suddenly a coupon for $200 off came out. Thank god the credit didnt go thru cause it was too expensive( we found out later). Once the credit failed, he didnt speak a word to us and packed up and left. A few days later we get a call saying they found another bank to finance us. We said we didnt asked for this. We thought it was over. Seems they kept running my husband's credit and affected our score. The salesman then call me and ask me when can he pass to sign the contract. I told him there was no contract, we didnt ask for another financing. He was angry and upset. My husband got another call and he told them we never agreed to a search for credit and to stop. We will not use your company.
    - Maritza N.
  • I ordered carpets from Lowe's and the picked it up and installed it flawlessly. They cut the carpet without any seams. I could not even find the seams while I looked. They got the work done in about three hours. They cleaned up well after themselves too. I plan on using them for my bathrooms.
    - Michael C.
  • The entire process was perfect! I have never purchased carpet before so the entire process was overwhelming. I had many questions and Jos? patiently and thoroughly answered each one. Jos? was very responsive, knowledgable and friendly. The guys that came for the installation were professional and did a great job. I would definitely recommend Classic Carpets and will use them again, should I have the need.
    - Kristin K.
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Carpet Installers in Tamarac

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