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Appliance Repair reviews in Tamarac

  • A
    I called Appliance Doctor yesterday to repair my broken dishwasher and replace the cracked cover assembly on refrigerator. Raul came out today and was absolutely fantastic. After installing the new cover assembly that I supplied he found it was not working properly and had to remove so we can return. After it was removed he checked and was able to repair the new cover assembly so it could be used. He then diagnosed our dishwasher issue and repaired it. We are extremely happy with the services provided. Raul was professional, friendly, patient and efficient. We will be using him again! Thank you!!
    - Kelly M.
  • A
    This is a great company. Open, honest and accommodating. The technician was knowledgeable and professional. He was also very flexible to ensure he worked around my schedule. I have never worked with a company so accommodating. . The washer works better than ever.
    - Karen F.
  • A
    Scott came over and was a joy to chat with. Very charismatic and didn't mind all the questions I was asking him which is great because I can ask a lot of questions. Turned out to be my heating element in which he gave me a great price for it. Couldn't find out what was wrong with the washer, but we are still trying different options. Scott was professional and fair.
    - Melissa S.
  • F
    Central Vacuum Experts & Repair - Gator Vacuum
    My rating is based on the fact that I believe that I was charged unnecessarily. I bought in a new vacuum that had never been used other that to turn on to see if it worked. A year later I pulled it out (old one died). It would not turn on. I brought to Gator and explained that it sat unused but now would not work. I was advised that it would cost $10 to evaluate and that if it was something simple like a loose wire it would be $40 to repair. All good. They called a few days later to tell me that the wire was loose and it was now working. Picked it up and paid. Several days later I tried to use it and it did not work. Finally I realized I was using the wrong button to turn it on. When I used the actual on/off button it worked. This made me realize that it probably worked the whole time. Instead of just charging me $10 to evaluate, I believe Gator simply told me that the wire was loose and charged me the full $40. Shame on me for not knowing how to turn the vacuum on. Shame on them for not being honest and taking advantage. Would have been more professional and would have generated goodwill to be honest. Makes me concerned for their integrity.
    - Mary C.
  • D
    AAA Century Appliance LLC
    My bottom freezer (LG) had frost all over the place inside. The first service man came late. I asked why he didn't call as the company states. He said he sent a text. Well, texting is not calling and I never got a text. (8/15/18) He looked at my freezer and within a minute declared that we must be leaving the door open. I told him that only 2 adults live in my home and and there no children or elderly and we do indeed close the door. He basically told me that he sees these situations all the time and he knew what he was talking about. He suggested we defrost the freezer. We paid the $19.99 and out the door he went. 3 weeks later (9/4/18) after we defrosted the freezer we had the same problem and called again for service. The same service man came. Now he said we needed a new gasket and new rails. He said it would cost me $424. He required a $100 deposit. They do not itemize labor and parts. AAA Century only gives a total price for the job. (This is the main reason I will NEVER call them again.) A few days later I got a call that they had to order parts that were on back order and it now would cost me $100 more and take weeks to get in. He said the job would take 1 - 2 hours. I called and asked that this service man not return for the service when the parts are in and that they would please send someone else. This guy was dismissive and with attitude. (Mardey is his name) So, today (10/5/18) my freezer was repaired. This second man was to be at my home at 9:30. At 8:40 he called and told me he would be at my home in 10 minutes. We had to scramble to empty the freezer. I guess early is good (but is it punctual?) but we thought we had the 40 minutes that in the end we did not! The cost of the repair was to be approx. $630. In addition, the whole job took less than 30 minutes. I thought that that's a lot to pay for the job but their policy is not to break down parts and labor. I called the company to get specific numbers on how they got the dollar amount. I spoke with Missy. (sp?) At first I found her very defensive, then she tried to get me to let her just send an email with the numbers. I said no that I'd rather be able to ask questions on the phone. So she spent quite a bit of time on the phone with me, to her credit. I found her to be curt at first but at the end she seemed more fair to my plight. The biggest problem was that I thought that the first guy was ordering 2 pairs of rails, not one pair. Of course, on my service order invoice it just says rails. I believe that on the invoice they write very general terms with only one dollar amount for the "job" and it is up to you to figure out how much the parts are and how much the labor is. The repair was quoted by the first guy to take 1-2 hours and today it only took 30 mins. max. So, it took from 8/15 to 10/5 to do a 30 minute repair and it cost me $630 of which I do not know the breakdown of parts and labor. This is my first negative review in many years of using Angies List.
  • F
    East Coast Mechanical
    I recently wrote a rave review on ECM's page about their plumber. That was true, but then I had the unfortunate need to use them for my microwave repair. I have a service contract. They sent a repairman and he said he had to order a mag tube, a control board and a diode. They called me the next day to tell me that the part prices exceeded their contract and I had to pay $155. to have them order and fix it. I paid it and when they came to do the repair they found that the parts dept ordered the wrong control board and sent an empty envelope for the diode. Back to the ordering parts. They also saw burn marks on the transformer and said I needed that too. customer service told me that the additional parts were an additional $178. I said that I already paid for the control board and the diode but they sent the wrong one. The woman said I never paid for the control board. I asked her why they sent one then? She said if I want it fixed i need to come up with the additional $178. I told her to get the mag tube out and reimburse me the $155. They new micro would cost $208. at Brandsmart. Why would I pay $328 to fix a broken one especially when I pay for a service contract to ECM? She said they would not reimburse me for the mag tube and they won't fix it if I don't pay. THIS WAS BLACK MAIL. LOSE $155 OR ADD $178 TO COMPLETE THE JOB. TOTALLY UNETHICAL. DO NOT USE ECM EVER. THEY ARE A COMPANY THAT PREYS OFF THE VULNERABLE.
    - Laura W.
  • A
    East Coast Mechanical
    Unless a specific or unusual part is needed, the work is done on the first visit. The technician has always arrived on-time and sometimes calls to ask if they can arrive earlier. I have been a customer for over 10 years. Scheduling is easy and appointments can often be made on the same day. I can't imagine not having this service.
    - Laurel W.
  • A
    AAA Century Appliance LLC
    The service man came the very next morning after the day I called to determine the problem and came back only a few hours later with the part and fixed it. He called prior to arriving and identified himself and was friendly, helpful and professional. I couldn't be happier.
    - Lori G.
  • A
    After leaving a message late Sunday night my call was returned at 8:30am the next morning. They explained that they were fully booked for that day but would schedule me for the following day, however if they had any cancellations they would let me know. Later that morning I got a call from one of their technicians saying that they had indeed had a cancellation and would be able to arrive in 30 minutes. Scott arrived on time and got to work straight away. He was very professional and personable and had the problem diagnosed within seconds of taking the front panel off. As the washer is on the second floor he suggested that I purchase a water leak alarm for the tray the washing machine sits in as an insurance against flooding. He wasn���t pushy about it or trying to up sell, just offering advice. If I have any problems with any of my other appliances or A/C in the future I will definitely use them again. I will also recommend them to all of my friends.
    - GUY N.
  • A
    Proserv America Air and Heat
    Proserv America Air & Heat gave my parents an outstanding service. The manager & the technician were very professional. They went the extra mile to help them. We will recommend Proserv America to other people & will always use their service. Thank you for helping & caring to the Senior community.
    - Liliana R.
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Appliance Services in Tamarac

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