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Hvac Repair reviews in Surfside

  • C
    The service men are very good and found out what was wrong with the units. However 7 weeks have gone by and I have not been able to schedule the repair. The secretary keeps promising to email me a quote and she never does. They have had to come out and put Freon in again and charged me $200 but still cannot get a price to fix the units. Unfortunately as much as I like the service men, the company is impossible to deal with. Extremely unprofessional and I will look elsewhere to find a more responsible company.
    - Yonit D.
  • A
    The installation went very smooth and the system worked powerfully and efficiently. About 1 year after installation, blower fan failed causing electrical board to melt. Roberto got the fan and computer board replaced under warranty. Very pleased!!
    - Brian C.
  • A
    went really well. technician was knowledgeable, professional polite and competent. Only one hitch.... the compressor is on the roof and there was no ladder to go up to it. so, I guess we will leave it for next time.
    - Abraham g.
  • B
    It went well, he came on time, vacuumed central ac + performed tests. I always ask lots of questions and they are happy to explain things. No problems reported. At the end of April, however, our AC shut-off valve failed and we had a major flood involving at least 3 other apartments. I did not know that this water supply hose even had a valve, although I asked the technician about the hose in February. When I called Amplus, I learned that they do not service this, but plumbers do. They were helpful in explaining and providing a referral, however I've discovered that some other AC companies do service these related lines.
    - Julie Z.
  • A
    So far, this company has given me 5 star service under the most horrible condition. And for this, I am eternally grateful. Summer is often a chaotic and busy time for ac companies, which is why it was super nice that they were able to come and fix amidst the urgent calls they are getting. The technician was professional, courteous and gave our AC a good rundown and repair – h even improved and maintained it. I will call them again if my AC dies. Before I forget, they don’t overcharge.
    - Robert J.
  • C
    They suggested to either replace the whole thing for several thousand dollars or to clean the unit, which was several hundred, if not close to a thousand dollars. But basically it came down to, "You just need to change everything." I got a different company. I got them about two years ago to change my home A/C. They did a good job when they installed my A/C, but the followup has not been very good. Everything is so expensive after that. Then I asked them to do a couple of other services at rental properties and it was quite expensive. The technician was a really nice gentleman and he was very professional. He was very nice. That gentleman was an 'A' Then they sent another one to check the duct work in the attic. That was definitely an 'F' The technician was excellent, the duct work guy was not very good. The technicians were very nice. The cost was very high, it didn't make any sense. The were punctual.
    - Ivan P.
  • F
    I started explaining that I needed a mini split installation with two inside terminals in a condo unit. He very rudely said, I am not interested and was about to hung up. I was very surprised at his attitude and asked him why he was doing that. He said: I am not interested in an ugly job. I was shocked again by such an attitude and told him I would write a review about this after which he hunted up.
    - Tomas C.
  • A
    We received two estimates and the one from Gulfstream was somewhat lower. However, what made us go with Gulfstream was the professionalism and level of confidence engendered during our first meeting.  We were very pleased with the work done, and have continued to use Gulfstream for A/C related work.
    - Samina D.
  • D
    Based on our history, Edd Helms is the firm you should choose if you want to pay premium prices for mediocre or even sub-par service.  Following is our history.
    Edd Helms installed our current AC system in August 2009.  It was installed in our garage and sits sideways in a drain pan.  At the time of purchase, we stated and often re-iterated that the most important consideration was that the unit be quiet. The salesman noted the noise he could hear from the old unit and stated the unit we purchased would be almost inaudible.  Yet we can hear the new unit running when we are on the other side of the house.  We complained, a rep came out and proceeded to tell us that the reason was that our house had jalousie windows and contained too few furnishings (?), thereby creating an
    echo.  If that were truly the reason, these facts were certainly apparent to the salesman at the time of sale.  We were very disappointed but accepted it.
     On 10/09/12, our drain pan clogged and overflowed.  And the safety cut-off did not work.  The unit continued to run even while sitting in inches of water and we only noticed after the garage flooded.  The tech found a loose wire and charged us $170 to fix it.  We were then told that wires often work loose and that they can take no responsibility for such occurrences.  In our opinion, this is about the worse thing can happen with an AC unit and, if Edd Helms knew that wires work loose, they should have taken special care that this particular wire was securely fastened at the time of installation.
     The firm did a routine maintenance check on 8/15/13.  Yet, less than a year later, on 08/09/14 (a Saturday), our air conditioning
    malfunctioned.  As a result, the unit ran constantly for a few hours but only put out warm air.  We called the office for service and were upset by the response we received.  The representative quoted a minimum fee of $150 for Saturday?s visit but could not
    give a quote if the visit were scheduled for Monday, when emergency rates did not apply.  (She had no interest in finding out.)  Plus, the representative required that we pay the $150 by credit card before she would even schedule the visit even though, in the past, we paid for all work by personal check.  (We were later told that the reason for this was to ensure the service techs would be paid.  Apparently, they don?t worry about payment when their techs work Mon-Fri.)  It turned out the problem was
    very minor and basically required a ?reboot? of the system because of a power surge the prior day.  But we were given no special consideration in price even though Edd Helmes installed our system and performed all routine maintenance since that time.
     On 10/6/14, the firm came out again to get rid of rattle in outdoor unit.  This cost us $94.  (This was the only visit in which we felt we were charged a reasonable fee.)
    On 01/14/15, less than five months after the 08/09/14 visit and only three months after the 10/06/14 visit, our air conditioning
    malfunctioned again and again only put out warm air.  The tech did work on the outside unit and charged us an outrageous amount of $573 for what appeared to be a mere Freon leak.  Yet he could not reassure us that he fixed the problem.  He said the problem could be due to ?microscopic Freon leaks in the evaporator coil? and that we would only find out in May or June once we started running the AC constantly. 
    Around October of the prior year, we noticed that one end of the inside unit (where the air returns to the unit) had separated from the rest of the system.  The tech told us at that time that the reason it failed was that the unit was installed in the garage
    and humidity caused the separation.  In our opinion, the real reason was that the unit was installed improperly.  This end section extended into space with no other support than duct tape, and gravity did the rest.  Had it been properly braced, it would never have moved.  And with regard to humidity, the crew certainly knew where they were installing it and should have used
    something other than just duct tape to hold it together.  (In contrast, our prior AC unit, installed in the same place and in the same manner for over 20 years, never failed.)  After we made a few follow-up calls, the firm continued to take no responsibility for this installation error and finally quoted a price of about $600 for the repair.  We contacted another AC firm in February 2015, who properly braced and repaired this section for a mere $60, 10% of Edd Helms quoted price!
    At this point we concluded our installation was only mediocre and that we were being grossly overcharged for maintenance of that mediocre system.  Even though this unit is only a little over five years old, it is noisier than we wanted and requested, the overflow cut-off valve may not be reliable, it rattled, it has broken into almost two pieces, and it stopped working twice so far (and the problem may still not be resolved).  The prices we paid or were quoted for repair appear to be excessive, nor are we
    given any special consideration for being long-time customers.  There is no longer any benefit to us in considering Edd Helms as our AC provider.
     Aug 2015 -- Readers may be interested to learn that we have since obtained confirmation from two separate firms that there is a leak in the coil in the outside unit.  Yet Edd Helms could not locate this problem in any of its last three visits, visits totaling $723 ($150 on 08/09/14 and $573 on 01/14/15.)  I do not include the charge of $94 for the 10/06/14 visit.  That $723 would have gone a long way towards paying for the labor of swapping out the coil.

    I reiterate that Edd Helms is the firm you should choose if you want to pay premium prices for mediocre or even sub-par service.
    - Jack W.
  • D
    Pros:  Chose this company because of the many pos reviews on Angies despite lower quotes by others. Diagnosed problem in minutes and got heat going. I had another company the day before who could not find the problem in my new system  even after an hour of messing around. Turned out it was a simple fuse which had blown. Amtech guy had a fuse in his truck and replaced the fuse. Total time for visit including writing invoice 20-30  minutes.
    Con:1. I was quoted $280 on the phone and charged $300. That's $20 for a 75 cent fuse. 2. I had a new thermostat  ready for installation but service guy was in a rush so he just crossed the wires so heat would run and left me to replace the the thermostat.. Problem was he did not check my air filter which was totally clogged so that the whole system shut down  ten minutes after repairman left. When I called Amtech again, a few minutes later, they wanted to charge me another $300 because,  they claimed this was a new problem. Luckily I figured out that blower had overheated , changed filter, and I let it all cool down for an hour which solved the problem. If I was not mechanically inclined I would have ended up paying $600 to get my system going for a 75 cent fuse. Overall they seem to be good mechanics but crappy at customer service, and greedy besides.
    - Simon N.
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HVAC Contractors in Surfside

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