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Carpet Cleaning reviews in Surfside

Real People ~ Real Reviews ~ Real Results

  • Excellent. Liran, the representative, was extremely professional, courteous, careful with our carpets and the company did a very fine job. We were super happy with Litan’s responsiveness and the quality of the work done. I would definitely recommend them and use them again!
    - Janine R.
  • Unfortunately my experience with Two Brother's Affordable was not pleasant.  He came to my apartment to pick up my rugs.  I was impressed with how fast he came.  He checked my rugs for any visible stains (there were none) and said my rugs were beautiful.  I purchased the rugs in Dubai and 3 of the rugs were Qom 100% silk and 1 rug was Nain 100% wool with silk.  
    He picked them up on December 8th and said it would take 1 week. On December 29th I still hadn't heard back from them and called and he said he would deliver them at 7 am the following morning.  He delivered them as scheduled (albeit 2 weeks late).  
    When he came he asked if I would like to see them.  I said yes and he unpacked them, unrolled them and I was surprised to see that the colors hand faded on the 3 Qom (Qum) silk rugs.  I told him what I thought and he said that it was normal for the colors to fade. The colors on the back of the rugs are bright and vivid and the colors on the front of the rug are now very faded.  Photos are available if anyone would like to see them.  I paid  the bill and he left.  
    Later that day I took another look at the rugs and this time I touched them and they were not silky to the touch even though they are 100% silk.  I was very disturbed by this observation and upset.  I called the company and left a message but decided they had probably closed for the New Year when they never called back.  
     I called after the New Year and when they answered I proceeded to say how broken hearted I was to realize that my rugs had faded in color, lost their sheen (silk rugs change shade depending on where you are standing when you look at them) and were not silky to the touch.  This is when he got nasty and started mocking me and laughing at my comments:
    He said "lady, silk is silk, we can't change silk to something else".  Well obviously, but I never said they were not silk, I said that now they didn't feel silky to the touch.   He needs to realize that there are no stupid questions, just stupid answers. 
    About the color he said that it was normal for them to have a lighter color on the front side than on the back side ( I just checked some Persian rugs in an oriental rug store and the color on the front side was equal to the color on the back side).  I asked what the temperature of the water was when they washed them and he again mockingly laughed at me saying that they don't put them in a washing machine.  That was not my question.  Again, he needs to remember that there are no stupid questions, just stupid answers.   Obviously, they don't go in a washing machine.  Qom silk rugs have to be handled with special care and cold water must be used (Abrasive cleanings agents, hot water and steam cleaning can damage silk fibers).
    As mentioned before, I have photos for anyone who would like to see them.  
    Also they have lost their sheen because the silk threads have been washed in a circular motion and the pile is no longer in the same direction.  The silk fibers have to bee brushed gently in the same direction in order to keep the silky feel and shimmering sheen to the rug.
    I could see the conversation was going nowhere.  I didn't want to get myself more upset with his unprofessional attitude.  He offered to refund the $200 or pick up the rugs and wash them again but this time I would have to take the rugs down to the street to give them to him at 7 a.m. because it was too much of a hassle to come to my apartment.  Two hundred dollars wouldn't bring my rugs back to their original condition and the rugs didn't need another clean.     I asked him if he had insurance but he just replied "not for that".  I said I would call him back which I never did.  
    I always give reviews to Angie's List providers and all my reviews have always been Overall A and outstanding service but this one is definitely the one that doesn't merit an A. 

    Update to their response written on Jan 9,2016
    No need for them to write "wow".  The report is true and I stand by it.  They didn't go above and beyond, they just did a regular pick up and were actually late delivering the rugs after they had cleaned them (I had to call them to find out why they hadn't delivered my rugs on the specified date).  Yes, they offered to re-do my rugs but why would I do that - the rugs were no longer dirty but they had lost their color and sheen.  Cleaning them again would only make the situation worse.  Again, please stand corrected - my rugs are not old nor are they antique.  They looked like new when I gave them to the company for cleaning and now they look washed out (before and after photos are available should anyone want to see them).  



    - Christine M.
  • Tomas and Tommy, a father and son, arrived promptly with their equipment. Even though I had emailed them previously that the building where I live was doing their own repair work and not allowing other workers to park here, they never made it an issue and came anyway. They found a place to park across the street without any fuss. Also, I had issues getting other companies to come out who wanted extra money to go an apt vs a house. That was not the case with this company. There was no extra fee involved. Tomas and Tommy got right to work on the sofa, and when they were finished, they saw I had a matching ottoman and cleaned it for free! They were courteous and efficient; they did a great job for a very reasonable price. The sofa and ottoman look brand new! I highly recommend this company and would use them again without any reservations.
    - Julie O.
  • From the start this was a perfect experience. Jeffrey was responsive, professional and courteous. We gave him a big area rug with embedded stains. Not all of them came out but they have faded quite a bit. In fact these stains were at least five years old, so miracles could not be performed of course. Nevertheless, the rug came out soft, sweet smelling and bright. We are very, very pleased with the result and would definitely ask for Jeffrey's help again.
    - Raymonde M.
  • The carpets that were flat turned out well. The ones that were a bit thicker did not. If you have very flat carpets with little height this type of cleaning will be very good. Otherwise not. The carpets that were thicker looked like they needed another round of cleaning to look clean.
    - Evelyn K.
  • I bought a Big Deal for carpet cleaing for up to 4 areas in my home.  It took two weeks and numerous left messages to schedule an appointment.  On the day of the appointment, I was sceduled to be the first appointment for the day.  Still, they arrived 1 hour late.  The carpets looked exactly the same after the cleaning;  there was absolutely no noticable difference before vs. after.  None of the stains came out, even though I had removed identical stains with a spray can product and a sponge.  They did not move any of the funiture to get under the bed or even under a chair.  They must have skipped certain areas, as the same impression on the carpet that was there prior to the "cleaning" was still there.  If I had run a vacuum cleaner over the area, the impression would have gone away.  It was a total waste of mone and time.
    - Frank A.
  • After a bad experience with another carpet cleaner (not from Angie's list), I took advantage of Angie's carpet cleaning special on line. I received a phone call to let me know Precision Workers were on the way and they arrived promply, exactly on time. Rick was extremely pleasant and polite and wanted to do the best possible job for me. He asked me to check as he worked to be sure I was satisfied with the job.  Today, now that the carpet is completely dry, it looks amazing. The carpet is soft  to the touch, very clean, and although it is old carpeting, looks almost new.  Thank you Rick, from Precision Workers for a fantastic job at a great price! I've learned the hard way, only Angie's List providers from now on!
    - MIRIAM F.
  • Since supplies and equipment comes with them, the price isn't so bad. We tried many people and companies and they are the best, even if we did not care about being green. Thorough, reliable, honest and personal. We want only the best for our 92 year-old mom.
    - Julie Z.
  • .
    - Ellen E.
  • Came on time and cleaned to our satisfaction
    - Vilas H.
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Carpet Cleaners in Surfside

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