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Office Equipment Repair reviews in Summerfield

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  • When we returned in December, I brought the computer and all the paper work, including the sales receipt and warranty, to your store.  I was told bluntly to pick up my computer and take it back home and call the 1-800 number for the warranty.  I was specifically told that the repair employees in the store could not work on the computer because I had purchased the extended warranty.
     I went back to my parents? house and dutifully called the 1-800 number.  Fortunately, I had something in front of me to work on, as I sat on hold for over 45 minutes without speaking to someone.  I hung up to take my parents to a doctor visit.  When I called back that night, I was on hold about 30 minutes.  As I carefully described the problem to the person on the call, he said that it sounded like a problem with the hard disc, something my brother and I had already deduced and which I had included in my initial description of the problem.  He told me that, because it was a problem with the hard disc, I would have to address this with HP, and he gave me another 1-800 number to call.
     By now, I am frustrated and I understand why my father could not complete these machinations.  After on hold for another 30 minutes, I explained the situation to a woman.  I asked if I could arrange for someone to come to the house to fix the computer.  I was told that first I would need to go get some tools and open up the back of the computer to see if the hard disc cable was disconnected.  I could not understand her English well enough to ascertain which screw I was supposed to loosen.  Finally, I gave up.  The computer still does not work and sits idle.
    I bought the extended warranty explicitly to help my father if he had problems with the computer, which he did.  In fact, as it never worked, it may well have been a factory issue with the hard disc.  At the age of 82 years, he could not navigate the complex series of hurdles you have in place to use the extended warranty, and despite my extensive effort, I had no better result.
    I will not purchase any extended warranties from Office Depot in the future.  It is less expensive overall, and certainly more considerate of my time and the abilities of older customers, to purchase repair services only as needed.  In addition to the complex system noted above, possibly because it was just before Christmas, every person I spoke with was curt and in a hurry. 
    Fortunately, I love my Office Depot store in Dallas (Lover?s and Greenville), where the staff told me that an office manager can elect to repair a computer locally.
    I manage employees and I am writing this letter in case you would find this information helpful in improving your processes.  I am also writing for all the older customers who deserve support and not run-arounds.
    - Cara E.
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Copy Machine Repair Services in Summerfield

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