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Plumber reviews in St Pete Beach

  • F
    In 2004 Margaret Ann Test an older retired nun (with Alzheimer )living alone in her home in 7000 Blind Pass rd, StPete Beach FL.3706 was tricked/scammed by a Dealer for HAGUE water softener company(Sayler���s Suncoast Water 3851 62nd Ave N, Suite F, Pinellas Park, FL 33781, Phone: 727-526-1151 Email: info@saylerwater.com )to buy and install a water softener Hague Watermax on her property. They convinced her that city water is badly "contaminated" and she needs that softener to "clean" the water. The installation was never finished. Margaret was not able to fight the Hague dealer and soon after she permanently moved to a nursing home and her house was empty until 2014 when I bought it. Taking advantage of her age and inability to make rational decisions, Sayler���s Suncoast Water charged her about $6000 ,but did a mockery of installation, they improperly installed the water softener in the wrong location in violation of county electrical and plumbing code as well in violation the Hague installation manual: 1. It was placed outside unprotected from sun /rain/wind.(the Hague manual say on pg 10": H. For outside installations, the appliance should be enclosed so it is protected from the weather.") 2.The drain tube was hanging unsupported, draining water in the flower bed outside ?,not connected to a drain as specified by installation instructions in the manual and in violation of county plumbing codes. Hague installation manual say pg 8:"Drain the appliance to an appropriate drain, such as a floor drain or washer drain that will comply with all local and state plumbing codes." 3.The power source was not available nearby, and Hague never bother to install an outside plug as electrical code requires, so the transformer was recklessly plugged inside the bedroom, 10ft away, hanging with unprotected exposed wire connectors passing through a open window (see pictures) This is a gross County electrical code violation. In order to pass house inspection In 2014, when I bought the house I had to hire an electrician to install an outside outlet .(see attached home inspection report) After I moved into the house in an effort to make the softener to work, in December 2018, I contacted by phone the above dealer about the Hague Watermax system control displays "Clock chip fail" (6 button control). They said It needs replacement . The manual recommended controller part #54012 or #54050 is not available from the Hague dealers anymore and they try to sell me the new /updated ST-200 Smart Touch Control =$362(uninstalled) . Why the old controllers are not made anymore? are they recalled as defective? They refused to replace it citing warranty limitations ignoring the fact that due improper installation in wet conditions unprotected, caused the controller to fail prematurely before the 25 years expected warranty. If Sayler���s Suncoast Water would have had installed the unit correctly and protected the power source and controller from whether, probably it would not fail that soon since it is warranted 25 years. The owner manual shows on pg. 2 that even the warranty for this softener is 25years ,it expire after 10 years when the customer has to pay 100% repair cost. How is legally possible a 25 years warranty to expire in 10years? Why Hague discontinue parts after 14years when the warranty is 25years?. They have an obligation to supply same parts # for the units sold/installed at least for the duration of the warranty . I contacted Hague customer service (Eric Parrish Technical Manager Hague Quality Water International) sent him pictures of the unit and he agreed that there is an installation issue and advised me to contact the dealer who did it. But Sayler���s Suncoast Water has no interest to solve the problem they created, (email from Alan Sayler, President of Sayler's Suncoast Water) and to add insult to injury he suggested that the previous owner or me changed the unit location? this is incredible deceiving strategy to make customer responsible for their sloppy work. I contacted the neighbor that cared for Margaret and he confirmed the unit was in the same place from the beginning and placed on the same original concrete slab Hague dealer provided. In conclusion Hague delegated the dealer to solve the faulty installation problem but the dealer refused and blame it on Hague 25 years warranty policy that expired after 10 years! Problem solved. To test the Florida dealer Hague policy, I called 3 different Hague independent dealers in central Florida and all of them asked different prices over $300 for the controller but Sayler���s Suncoast Water was the most (unjustified)expensive and the only one that wants additional programming and installation fees ? all others included programming and installation in the price. There is no consistent policy of Hague dealer part prices structure of what and how much the Hague dealer can overcharge a customer as long the Hague is paid. The only interest Alan has is to overcharge me exorbitant service fees starting with the time they wake up in the morning ( $90.00 for a service call for the first 30 minutes and then $20.00 for each quarter hour after that, plus parts) this is a doctor or lawyer fee not an appliance technician fee. Incredibly they want to charge me this rip-off service fee to come to my house only to "evaluate" their own butchered installation they did in 2004 not to fix it. Does not even crossed their mind that they are responsible for this bad code violation installation also their own company installation guide. Hague cannot claim any protection from the Warranty conditions due to improper installation. When Hague install it wrong Hague violated its own installation rules -so Hague lost any right to apply warranty limitation to this unit. Warranty limitations does not apply to faulty installation -inside 25 years there is no time limitation for problems generated by improper installation. Only if Hague followed its own installation rules, then Hague had the right to apply to me Hague warranty conditions. Since Hague violated company installation conditions the Hague co. and dealer are not protected by warranty limitation(owner or time)anymore. In this conditions I don't feel is my responsibility to pay 100% cost of the new controller after 14 years. I request Hague dealer Sayler���s Suncoast Water to fix the softener unit . Since the unit is my house now, and I own the damaged softener it is irrelevant who was the original owner. This is not only about Hague warranty, but about damaged softener by Hague negligence .Since the softener is permanently attached to my house plumbing system and it cannot be removed without professional assistance ,it presents a hazard for fire /flood liability. A normal company should be concerned about their dealers gross installation policy violations and they may want to correct it, as it affects the products reputation. This is about professional integrity and public image. Hague does not care about all this. All they want is to milk more money from a victimized customer without fixing anything. I filed formal complaint with BBB and Consumer protection Agency in an effort Hague will be forced to act professional and accepts responsibility for their damage or mistakes. They ignore it, and never responded to their official requests. I certainly hope that FL Attorney General���s Office will investigate and not tolerate Hague Quality Water International abusive business practice to senior citizens.
    - ADRIAN A.
  • A
    Fantastic work!!! They showed up early and finished late and knocked the job out under the expected promised timeline. I've had many contractors do work for me over the last few years and by far this project with Oldja Kitchen and Bath was the best. I would HIGHLY recommend them and plan to use them for any additional work I need in the future. Great Job!!!
    - Steve S.
  • A
    The was fixed They fixed the leak and suggested that we replace our twenty yr. old faucet.The new faucet was installed two days later. This was all done efficiently,and we're very helpful in describing what kind of new faucet we would need to fit in our sink.They were punctual pleasant ,neat and clean
    - ADRIAN D.
  • F
    DO NOT TRUST THEM WITH YOUR CREDIT CARD NUMBER. Do not give this company your credit card number. I used this company before and they have now charged my chard 4 more times even though I have not had service. I have spoken to Matt each time and he keeps promising me it has been taken care of and I will get a full refund. It continues to happen and never saw a refund. Now I have to file disputes and change out my debit card.
    - Michael V.
  • A
    Great. We hired them to help fix an existing water softener that has never worked properly. (another company sold it to us and installed it.) they were able to pinpoint the problem that 2 plumbers missed. We wanted some additional water conditioning options, and ended up purchasing a new system through them. The installation went well &, the system has been working great.
    - Valerie S.
  • A
    It went amazingly well. The people who work for this company were all professional experts who take pride in their work. They all showed up on time, worked non stop and cleaned up before leaving. They all went above and beyond. Tony was a pleasure to work with, he is so patient and VERY good with design, ideas and his attention to detail is super. I strongly recommend this company for any project.
    - Nan C.
  • A
    The technician (Bobby) arrived as scheduled. He went to work to find the leak, which he found in an outside line underground next to the house. It was fortunate that it wasn't under the house. He dug up the earth above the leak and showed me where it was. The pipe could be shut off with an outside valve. I'll get a plumber to fix it after the holidays. Happy with the promptness and professionalism, and the results.
    - THOMAS G.
  • A
    Awesome job every time!! Holder Plumbing is professional, on-time and provides friendly immediate, trustworthy service. We are able to provide him access to our house when not at home knowing that he is trustworthy and honest. Professional, hardworking and does a great job at a reasonable price. We recommend Holder Plumbing to all our neighbors, family and friends. All are very satisfied customers! No one likes to have plumbing repairs, but it is wonderful knowing that when we do need a plumber, we can call Holder Plumbing! Fast, reliable, professional and a fair price. Highly recommend.
    - Susan M K.
  • A
    All service done promptly, expertly and courteously. And price was reasonable and less than several other plumbers we have used (who provided good service but were much more expensive) The best news was Pro-Tech replacing our water softener and installing a new unit. In my experience many plumbers do not service or install water softeners and these appliances sort of fall into a "gray area" between plumbing and dedicated water treatment service companies. To my pleasant surprise, Pro-Tech installed a new water softener which is a much higher quality unit than the mass market products sold at major home improvement stores like Home Depot or Lowes, or at Sears. BUT! The Pro-Tech unit was hundreds of dollars less expensive (installed!) than the units I had received quotes on from dedicated water treatment/softener companies. AND Pro-Tech's unit comes with a 5 year warranty. While not cheap, the unit installed by Pro-Tech was installed cleanly, correctly and the skills involved (sweating pipe, putting on new plumbing connectors, etc.) were way beyond my handyman skills. And it's working like a charm. Great experience all around.
    - Brian K.
  • A
    It turned out fine, he was very good, no problems. We had them do some more work while they were here. We called them back and had them do some additional work later. They were good. I would use them again.

    One other thing, we called them out to hook up the stove. We got a gas stove, and they couldn't do that. They didn't have the capability to do that because I think it's kinda a specialized bit of work. The stove needed to be converted, as they all do. They come out of the factory set for natural gas, and it needed to be converted to propane. What I have found is that you really need to do that thru the propane company or somebody they recommended which is what we ended up with. They can do it very quickly because they know what they're doing. Some plumbers can do it but I don't think they all can. They have to have had some experience. It's something that you probably want somebody that knows what they're doing. So I was glad they didn't try to do, if they didn't know how to do it, that would have been a problem. We had told them over the phone and I think they thought it was a simple hookup. I think the propane conversion was what threw them, but I wouldn't hold that against them. 

    There was an extra $49 charge and that may have been for parts associated with the work, odd and ends. It wasn't much. It was a fair price. 

    The quality was fine, and the guy was very pleasant. Poor guy, he got under the sink and unbeknownst to us, there were a bunch of plastic bags stored under there, and the cat was hiding in the middle of them. We didn't know he went under there, the cat, and the next thing you know, the poor plumber he jumps back out of there, and we were afraid he got hit with an electrical charge trying to disconnect the water filtration system. No that wasn't it, the cat attacked him. It didn't hurt him. Poor guy. His name was like Beckencourt. He was very good, young guy. 

    I didn't have any problems with them, they were very good. I have already used them again. It was the level of time that was associated with the deal, it was about the 2 hours.

    There was one little wrinkle, the office called up and were going to charge me for the travel time. That may have been what the $49 was about and that wasn't stated in the deal. I think they may have been coming from a little bit of a distance too. So you have to watch these deals distance wise to make them economic. That was the only negative about it. They were taking the travel time out of the 2 hours, and that was not what I thought the deal was originally. 



    - Sarah G.
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