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A Stepping Stone Air Conditioning & Heating Inc

Founded 1990 • Angie's List since February 2002

Not Rated| 25 Reviews

Description

A Stepping Stone Air Conditioning & Heating, Inc. began in May of 1990, as some would call a Mom & Pop AC repair in Florida, owned and operated by husband and wife team, Mr. and Mrs. Sam Stone. In later years, their three sons became very active in the Florida air conditioning company along with other various family members. A Stepping Stone is one of the largest air conditioning and heating, service and installation, companies in the Tampa Bay Area. Heating & A/C: Ivan Samuel Stone State Certified A/C Contractor Since 1990: CAC050410 Matthew J Stone State Certified lic# CAC 1815763, 75 Employees, No Subcontractors, NICHE: Service, Cost is determined by flat rate. Additional Charge for Emergency Service. Free estimates on New Systems only, not on repairs....

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Modern Air & Refrigeration

Based in Sarasota, FL, Modern Air & Refrigeration is a local leader in Air Conditioning repair, maintenance and replacement for your home and business. We understand that when your heating and air conditioning system is not working, you require AC repair service now. You also must have experienced technicians and advice you can trust. That’s why we offer Rapid Repair services 24/7! Our professional technicians are certified by NATE (North American Technicians Excellence) Our technicians are trained in customer service and technical excellence and certified by the leading trade organizations in the heating, ventilation, air conditioning and refrigeration industries. While we excel at helping you in times of need, we also offer preventative maintenance and service contracts to mitigate the chance you may have an AC emergency. Your heating, air conditioning and refrigeration equipment is very similar to your car. If you don’t keep up with routine maintenance, your systems will start working less efficiently and costing you more money to operate. And when your system finally decides to break down, you know it will be at the most inconvenient time. We can put a plan in place that will help you keep your system tuned to protect your investment and save money on energy costs.

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Verified Reviews

A few reviews for this pro…

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RATED

01/01/2017

See above, routine maintenance only. Annual maintenance contract is $125 for two visits.

DESCRIPTION OF WORK
This particular visit was the second service maintenance visit of the year but I wanted to give a shout out to the company. They installed our Carrier Infinity system about 9 years ago. Did a great job and the system has run very well. There have been a few minor repairs (we have a 10 year warranty that covered them) and they usually came the same day (think summer). The owners were particularly helpful when my husband died and I needed help understanding how the system worked so I could set the temp, etc. The technicians doing the repairs have been professional and friendly and didn't mind my questions. If I had a preference for a particular technician to do my twice yearly maintenance inspections I just had to ask. My latest preferred tech (Dean) got promoted so Eric was sent for this visit. He was very thorough, explained what he was doing and did a great job. I thanked him and told him he would be my new preferred maintenance tech. Thanks for all the great service guys! ( and gals) :)

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

Thanks so much for your review [Member Name Removed]!
A

RATED

12/22/2016

The control unit (thermostat) for our Carrier Infinity AC was displaying a "System Malfunction" message, and had stopped running. We placed a service call around 9am and was told they could have a technician at our house the same day, between 12-4pm. The tech, Aaron, arrived around 1:30pm and did various diagnostics and determined the problem to be a broken wire, which was repaired under warranty....

DESCRIPTION OF WORK
Service call for A/C due to "System Malfunction" message.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

Thanks so much for your review [Member Name Removed]! We appreciate it!
A

RATED

03/19/2015

The service call was excellent.  The tech was there on time and was very talkative and friendly.  He explained everything he was going to do, which made me feel better.  During the servicing, he noticed several small repairs that needed to be done.  (Pipe replacements) He spent a lot of time with me and I felt I got more than my money's worth for the trip. Thank you A Stepping Stone

DESCRIPTION OF WORK
A Stepping Stone cleaned and serviced my 3 year old AC unit.  The technician also did a few minor repairs free of charge!

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

Thank you [member information removed] as always a pleasure working with you. Call if you need us. Mike Stone
A

RATED

01/12/2015

Mike, the Stepping Stone manager called to apologize for the poor service we had received and to offer two free AC  service checks. After thinking about the offer and whether we wanted to continue the relationship, we decided that second chances were fair. The technician who checked our AC system was highly competent, a far cry from the previous tech. In fact, he provided the level of service that...

DESCRIPTION OF WORK
Provided free semi-annual AC check because of previous poor review on Angie's list

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

[member name removed], I am sorry that you have these problems at your house. We do tend to go through our fair share of mechanics (good help is hard to find). That is no excuse as to why you do not receive the proper attention and/or service you have paid for. If this is any help to your situation I looked up your history and the gentleman that came to your house is no longer here. We do not keep...
F

RATED

05/14/2014

On Monday, I called Marissa to assure that the part had been ordered and was in route so I could plan when to leave work and be home. She said it was. I ask Marissa to call and make sure that it was in route to them she reluctantly did. I called back when I did not receive word from Stepping Stone and Marissa said she has been on hold with Lennox for 2.5 hours waiting. I called back and again she ...

DESCRIPTION OF WORK
On May 9, 2014, Stepping Stone was contacted with an issue with our A/C. The technician already had diagnosed the problem and gave us the part number that was under warrantee. Marissa from Stepping Stone the part would be delivered to them on Monday and that they would be out to repair the A/C.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

[member name removed] we have had nothing but problems at your house. I can understand your frustration. Not only did we have this issue. I had to come to your house when we installed your unit back in 6/12 for some minor things and we had a permit issue there as well. I have no words that would undo the damage that has been done. We are only as strong as the weakest link in the chain. I pulled th...

Services Offered

Air Conditioning & Heating Installation & Repair - Existing & New Construction, Residential & Commercial

Services Not Offered

Water Heaters

General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Senior Discount
2%
Emergency Service
Yes
Warranties
Yes