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AAA Insta-Move Inc Moving & Storage

in business since 1997

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About Us

on Angie's List for 9 years

Simply one of the best Central Florida moving companies. AAA Insta-Move is dedicated to making a move as quick and painless as possible for our customers, and our trustworthy movers all have many years of experience with everything from fragile vases to huge pianos. You can rest assured your possessions will be in good hands. Of the various Central Florida moving companies, we are a step above in courtesy and skill. Complete customer satisfaction is our goal and we are happy to provide professional movers at a reasonable price. Additional email - charles@instamove.com.

Contact AAA Insta-Move Inc Moving & Storage

Phone Number

(407) 330-7320

Address

3830 Caboose Pl
Sanford, FL
32771

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Ratings and Reviews for AAA Insta-Move Inc Moving & Storage

F

Review: Moving Service
1 year ago

Whole house move - move piano

THE WORST SERVICE EVER! They dropped our piano off the back of the truck and couldn't lift it back up by themselves. This company - OWNER CHARLES LITTON - dropped my wife's 100 year old heirloom piano off of the back of their truck. When we called to schedule the house move - CHARLES promised that they move pianos all the time. We have a regular piano mover that we typically use - but we were assured there would be no need to hire two sets of movers since we were moving the rest of our furniture too. My wife reiterated on the initial phone call, "this piano is like my 4th child. If you're not confident then please let me know, I'm happy to have our normal guy out." The reply - by CHARLES - was that they do it all the time. They DROPPED OUR PIANO OFF THE BACK OF THE TRUCK! I have video of CHARLES talking over my wife, who was in tears, that we were notified in writing ahead of time that this could happen, and while he couldn't confirm which piano we had - because he REFUSED come to the site - and because it is a century old hand crafted piece - he would pay 60 cents per pound for it to be repaired - up to 450lbs. UNBELIEVABLE! I asked him to come to the site to verify the damage - get a quote from my trusted piano repair man - and then I would pay the difference towards the move. More than fair in my opinion as a business owner myself. He replied, "I'm not coming out there. If you don't pay... I'll file suit." At what point in business practice is it acceptable to have a base rate charge - but require more money on top of that to do the job well? Why would you ever hire a company where the comment is made, “if I had known it was really important I would have been more careful.” Everything is important - it’s your job to be careful. NEVER EVER EVER use this company. CHARLES LITTON can't be trusted.

Service Provider Response
I am sorry you had any issues on your move. You were notified in writing in advance of the opportunity to purchase full coverage insurance and you did not. Just like a car if you decline or do not purchase full coverage you will not receive the benefit of full coverage. Unaware, I later I found out from the movers on site that the reason we could not hear each other and you were talking over me and I was talking over you is you had me on a speaker phone. You stated you recorded the conversation. Not that it would have changed anything but just an FYI so you do not have legal issues in the future, Florida's wiretapping law is a "two-party consent" law. Florida makes it a crime with possible criminal and civil liability to intercept or record a "wire, oral, or electronic communication" in Florida, unless all parties to the communication consent. [Hyperlink Removed] As we made you aware in writing 3 times including an email several days in advance of your move, and the BOL and addendum that you received initialed and signed before your move was started, the coverage included at no additional cost up to 60 cents per pound per article. That would equal in this case $270 which I think is actually more than the cost of repair is going to be (it is repairable not a total loss). YOU WANTED TO PAY NOTHING FOR THE MOVE which is not an acceptable resolution. Just to clarify I did not drop your piano. Yes, a couple of my movers did however damage your piano. The main reason for this was the uneven condition of the concrete at your delivery point (but still should not have happened). We did offer to take the $270 off the bill on the spot to which you stated you were not going to pay anything until resolved. You finally did pay the bill in full according to the movers. After you submit an estimate of repair I will send out a Check to you for up to $270 based on that estimate. As for coming out to your job site, it would not have changed any of the outcome at this point. This company is of a size that it is not possible to go to every issue that takes place in person. We actually move in the neighborhood of about 150 pianos a year, so yes we are experienced at moving them and this specific crew is experienced at moving them. Unfortunately that does not mean mistakes will not happen. Please submit your estimate of repair as soon as possible and once received I will send you a check within 2 business days of receipt. Again I am sorry you had any issues with your move. Charles Litton
Services Performed
- Moving
- Piano Moving
A

Review: Moving Service
4 years ago

Moved one room of furniture from a condo to an apartment 30 miles away.

I called at 0830 to check on availability and they were at my condo by 12:00 PM. Two of the pieces of furniture were heavy and unwieldy and they (2 men) handled it very well. There was an elevator at the condo but they had to carry the furniture up a flight of stairs at the apartment. The whole move took 2 hours, start to finish, with no damage. They communicated by phone an hour prior to arrival to let me know their arrival time. They clearly spelled out their services in writing prior to beginning the move and were thoroughly professional and efficient.
Services Performed
- Moving
A

Review: Moving Service
4 years ago

Moved me from Orlando home to New Smyrna Beach home.

Arthur and Justin showed up on time and with a friendly smile. They asked to review what would be moved and explained the paperwork in detail. They shrink wrapped what needed to be and nothing was scratched or damaged. Will use again!!
Services Performed
- Moving
A

Review: Moving Service
5 years ago

Moved furniture to new house

We went with Instamove due to their rates. They got all of our furniture moved without a scratch. Everything was wrapped in plastic, moving pads and strapped down so it wouldn't move. Travis was amazing! He worked fast to get everything done in a timely manner. Mike was the other mover. When they arrived at our new house Mike spent more time in the truck hanging up straps and folding pads instead of trying to help Travis unload. Me and my son ended up helping Travis get most everything off the truck. Mike was professional but seemed to let Travis do all the work when unloading. I will definitely use them again and request Travis as one of the movers.

Service Provider Response
Thank you for taking the time to give us a review.
Services Performed
- Moving
A

Review: Moving Service
5 years ago

They moved us from a golf villa in Ormond Beach, Florida to a golf villa in Tampa, Florida. This was scheduled by phone. They did not require an initial visit which was a big help since we were in New York.

They were professional, polite, efficient, personable. Everything was spelled out from the first call to the company to the end of the move. They moved us on a Saturday at no extra cost. They wrapped everything, reassembled what they had dismantled, were willing to move furniture around in our new house. They had us check the truck to make sure they hadn't missed anything. They took credit cards which was a big help. Just a smooth move all around.
Services Performed
- Moving
F

Review: Moving Service
5 years ago

Hire to move a 3 bedroom house to a 4 bedroom house. 1 story to 2 story. Furniture ONLY, NO BOXES. VERY SLOW AND INEFFICIENT. Moved INTO this house by Apartment Movers 20 months prior, 2 story to 1 story, and they did it in less than 4 HOURS. AAA InstaMove took 6 AND A HALF HOURS to move the same furniture AND I DID NOT even have them assemble ANY BEDS NOR FURNITURE!! Took multiple cigarette breakers, broken zippers when they pulled sofa cushions off sofa, large gash in ceiling drywall, second mover guy seemed VERY inexperienced. Mover was taking a boxspring upstairs, partner told him it was supposed to go downstairs, so he turns and gashed it into the ceiling and drywall snowed down on him.

I hired AAA InstaMove to do a local move. The guys were polite enough, however moved very slowly and one of the guys seemed "new and inexperienced" and carried less each trip to the moving truck than I would have as a 5'2" 110 lb woman. It took them so long to pack the truck. THEY TOOK MULTIPLE CIGARETTE BREAKS!!!! I agree that working for 6.5 hours, they deserve a break or two, but that should be built into THEIR hourly COMPANY time, NOT MINE!! When I am paying two men at an hourly rate of $89/hour, I DO NOT WANT TO PAY FOR THEM TO BE SMOKING AT THE TRUCK, MULTIPLE TIMES! They removed a door to get furniture thru and were leaving without putting the door back, until we called to them back because they LEFT BEHIND ALL THEIR TOOLS! They broke two zippers off my sofa cushions when they pulled them off the sofa, I filed a claim, sent estimate for repair, $350. They sent me a check for $90. I should have gone back to Apartment Movers, tried to save on the trip charge, hindsight 20/20.

Service Provider Response
I am sorry to hear your move did not go as well as you hoped. No mention of excessive break was ever made that I am aware of when you filed a claim. Since you feel excessive breaks were taken and I do not believe you should be charged for this fact, we will refund a 1/2 of your time to help compensate for this. I will mail this check within 72 hours. The reason you received $90 on your claim is that was the level of coverage that was provided with your move at no additional cost. On 3/14/2014 at 1:03:30 PM with your quote in writing well before you moved, you were informed what coverage was included and that you could purchase additional coverage in advance of your move. On the day of move before your move started you signed a specific contract addendum separate from the bill of lading in large type again explaining the coverage included. I believe we made a good faith effort on this point to fully inform you of this fact. If you feel this is not true please do not hesitate to contact me at 407-382-3822 Thank You Charles Litton
Services Performed
- Moving
A

Review: Moving Service
5 years ago

AAA Insta-Move Inc Moving & Storage moved from our house to an apartment. I have a lot of stuff in my garage and I still can fit my car in the garage, so they did that for us. They measured my car and then they measured the garage and with all these other stuff they could fit my car in.

I can't say anything bad about AAA Insta-Move Inc Moving & Storage, they were just great workers, they worked well together and they just knew their job and they had to move a house into an apartment. Every box was marked what room to go in and we are asked what we wanted to do with it and they just put it there and they made it so easy for us and we still can't get over what a great job they did. They were just awesome, I recommend them to everybody and they were just great guys.
Services Performed
- Moving
A

Review: Moving Service
5 years ago

I have used AAA Insta-Move Inc Moving & Storage for moving.

The truck driver was given the wrong address and he was over an hour late getting here with the furniture, but they deducted one hour from the charge. However, then they said we had to have the coupon from Angie's List in order to get the $20 and we didn't have the coupon, so they said you can't have the $20 off and I was not happy with that. Otherwise, they were fine.
Services Performed
- Moving
D

Review: Moving Service
5 years ago

This is the second time I used AAA Insta Move in Sanford within two years. The first move was good and the second move started out professionally. When they arrived, (on time), they had a third man in the truck that was not being paid for by my move. They asked if I wanted to allow him to work and that the price would be about the same as they would get it done quicker. I was unsure as it caught me off guard. I hesitated and asked questions. I decided to go with the third man. Wish now I had not. They told me they were going on to another job after mine and that it took three people for that job and that is why there was three men in the truck. The cost ended up being a little more than the quote so a third man did not get the job done quicker. After unpacking late into the evening, I realized that an item that was moved from the original location did not make it to the final destination. I did call the office early that next morning and spoke to Charles. I explained in detail the situation and advised that a police report was written. He tried to assure me that I would find the item and that I would be calling him back to tell him I found it. Well, the item was never found and I will never be able to replace it. The company cooperated with the police but as far as I am concerned, the attitude to me was they could care less about my situation. So with that said, no, I will not use AAA Insta Move ever again and will not recommend them. .

Move did not go well as far as I am concerned.

Service Provider Response
I am very sorry to hear you did not find the item in question. Because of your move, we have adjusted our pre move paperwork to ensure that our customer sign a separate statement specifically agreeing that they have secured such items of this nature and provide them an opportunity to secure such items before we start a move if they would like. The item in question should never be shipped with a mover or left in a drawer. In most cases a nightstand or dresser will be padded and then could be turned or put on end to go out doorways or for best and safest packing in truck. When this happens small items can fall out the top or fall behind drawers and onto the ground into grass, dirt or into bottom of truck. We try to inform all customers in advance that the only items to stay in dresser drawers are clothes and that all other items should be removed. I can not confirm in confidence that we relayed this message to you. However, I can say we are from this point forward verbally and in writing to help avoid such an issue in the future. We did have a third man available on the crew. As we stated at that time it was completely optional and we did not in any way insist as we did not initially price that option. We explained the pricing difference and let you make the choice.
Services Performed
- Moving
A

Review: Moving Service
5 years ago

Move

Stanley was very flexible and patient; we had to change our pickup date several times because of our work schedules. The crew showed up early, were courteous and professional and had me packed up and moved in much less time than we'd estimated.
Services Performed
- Moving

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AAA Insta-Move Inc Moving & Storage

Compare quotes from up to 3 movers!

About Us

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

Review: Moving Service

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