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Find Top-Rated San Antonio Auto Body Shops

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Auto Body Repair reviews in San Antonio

  • F
    Diamond Body Shop
    Quote process was fine - owner Bobby was friendly enough and polite to my wife. Called the next day and arranged for me to drop off her SUV on a Sunday night for work to be done on Monday. I was told we could pick it up Monday afternoon. Called multiple times Monday afternoon to check status but no one answered. When I showed up at 4:30 the service guy told me they had done nothing because he didn't have any instructions for it. I explained that I had called the previous week and he insisted that he couldn't be expected to know what to do without any instructions. I asked if he thought that was my fault, he said well it sure wasn't his fault. Told him to give me my car, he did, without another word. No apology, no how can we make this better, no concern whatsoever about what was obviously a paperwork error on their part. Called and left a message for Bobby the next day - no response. I was treated rudely, made to feel like I was to blame for their error, and no one there seems to be very concerned. What kind of unprofessional business allows their staff to treat customers rudely and then ignores them? Unbelievable.
    - Peggy C.
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Auto Body Shops in San Antonio

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