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Hazard Remediation reviews in Saint Cloud

  • A
    Premier Restoration and Construction Services LLC
    The service provider showed up right on time. He inspected the house, asked several questions, and took some moisture readings of the problem areas. He then explained how mold can get established in a house and the problems it can cause. He did NOT try to sell me unnecessary services and after inspecting the house and asking several questions, he told me that we did not have any reason to be concerned since we had fixed the issues that could lead to mold growth in the house. I appreciated his straightforward approach and would trust their opinion if I need to use their services in the future.
    - Martin L.
  • A
    Premier Restoration and Construction Services LLC
    I was contacted by the company within the promised timeframe and we set up an appointment. The service technician was right on time, but arrived at the wrong property, due to a miscommunication. It was not a problem and he arrived at the correct address 10 minutes later.

    He asked several questions about the house before starting his inspection, which helped him understand the house and focus on the problem areas. He did some inspections and moisture measurements on the areas where there were potential problems. When he finished, he explained how mold can get established in a house and how to remedy those issues. He told me that since we had repaired our roof and were replacing the insulation and sheetrock in the problem areas, we would not have problems with mold growing there. He did NOT try to scare me or try to sell me extra services, but gave me the facts.

    I appreciated his straightforward and honest way of doing business. If I ever have a concern about mold in the future, I will be calling Restoration 1.
    - Martin L.
  • F
    I can't recall having a more dangerous and apalling experience with a company than we did with ServPro Altamonte Springs/Longwood during our mold remediation in January 2009. I expressed concerns to David Boykin, the supervisor, about the containment that was erected which were largely dismissed. Within 4 hours the containment had been breached 3-4 times because areas opened up where the plastic was not adequently secured to the floor or walls. Each time I politely mentioned it to David who became increasingly annoyed that I should even care that mold spores could be released into our home where my wife home schools our two young children. At around lunchtime they said they were nearly done when we had previously discussed opening up far more of the 2 story tall wall to check for mold and the presense of water leaks around the upper windows. The tech refused and when I insisted he follow the proper protocols (which were outlined in writing from an independent mold inspection company report) he said he was the expert and was walking off the job before completing the living room or even starting the family room. When I asked him to stay and finish (along with my general contractor who was paying for the remediation), David not only refused, but starting ripping down the containment area. I begged him to stop and leave the plastic wall up -- that he was endangering my family -- but he proceeded anyway! He then said "I guarantee you, there's no more mold in these walls." He then left, leaving mold contaminated trash in our living room, all the plastic he had ripped down, and moldy debris in our yard. I got this incident on video, along with photos of various industry standard safety protocols that were broken during the job. Our agreement was to keep the containment up until after a "clearance test" had been done. Mr. Boykin knew this. After Mr. Boykin left, we had to rent large hepa air scrubbers to run all night while we stayed at a hotel. After bringing back the mold testing company, they confirmed the presence of more mold, including a highly toxic variety called Stachybotrys. We brought in a new remediation company that finished the job without incident, finding far more mold that supposedly did not exist. After contacting Devaughn Higdon, ServPro Longwood/Altamonte's manager (or co-owner?), I showed him photos, video, and lab reports documenting everything. Instead of firing Mr. Boykin for breaking the most basic mold remediation protocols, showing poor judgement, quitting in the middle of a job, and purposely endangering my families health, I was put off. I have received nothing but delaying tactics for months. When confronted about Mr. Boykin showing me a business card indicating that he was IICRC certified in mold remediation when IICRC's website showed he was not listed, Higdon admitted that the tech was in fact not certified in mold remediation. So, hire this company at your own risk!
    - Brent W.
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Remediation Services in Saint Cloud

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