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Door Installation reviews in Ruskin

  • F
    NewSouth Window Solutions, LLC
    Buying windows from NewSouth was the worst mistake we have ever made for a home improvement project. We signed an agreement to have 21 windows and 2 sliding glass doors replaced and at the time we were told it would take about 12 - 16 weeks for installation. 14 weeks into the process we had not heard from the company at all so we contacted them and were told they were still in manufacturing and they would call us once they are ready, Again weeks passed with no calls and we contacted them again, same story. August 20th they finally arrived for installation and afterwards 3 of the windows were made incorrectly. We were told they would have them remade and we should hear from someone in a week to two weeks. A month passed with no contact and I am sure you can see the pattern here. Weeks and weeks with no contact and finally on the 22nd of December they showed up with the 3 windows. Once again they were made incorrectly. At this time we asked to speak to someone in charge or we would consider legal action for breach of contract. Two weeks later we did receive a phone call stating they would call us on the 25th of January with the date to be installed. It is now well past that date and we have yet to hear from them. This company is one of the worst I have ever dealt with when it comes to customer service and making things right. For the cost of these you would think they would be more committed to making things right that leaving customers floundering. It has been nearly a year now and we have engaged a lawyer and will be pursuing legal action against this company.
    - Steve G.
  • A
    Buck's Professional Painting
    Great. Buck came by on time and exactly as planned. We walked through the job and Buck created a detailed plan that included paint and labor hours needed to complete the work. The team showed up on time and did great work. The house looks fabulous. We then had Buck provide us with an estimate for the inside of the house. It was reasonable and he was very detailed. I give Buck and his team the HIGHEST possible rating!!! They were awesome and I would never ever use another painter!!!
    - Marie P.
  • A
    Knox Aluminum
    All work done to specifications given me. (The owner���s son prepared the bid). The installers arrived exactly on the day and time promised. They were friendly and answered any questions I had. As the picture below shows, they did an excellent job, and cleaned up after themselves. I am very pleased. Ed Miller
    - Edward A. M.
  • F
    Suncoast Windows and Siding LLC
    1 ordered 10 windows and 5 doors. When they came to install them one window was ordered wrong, one window came with a damaged frame, and one door had damaged glass. It took them several trips coming to my house and we are still finding problems...its been 6 months. When we called John, one of the owners, he said he would get right back to us, he didn't, we had to call him back a week later. He became very defensive when I brought up problems to him and upset that I would not leave a key laying around my backyard for them to come and go at their convenience. The sales rep Aaron even called me to tell me their installer Roger had injured his hand and would not be able to come as scheduled. When Roger came to my house a few weeks later he was perplexed when I asked him about his hand, he said he never injured himself but that he cancelled because he has another job to do.
    - tricia j.
  • A
    A1 Windows & Doors
    After calling, Jim Dell at A1 Windows and Doors who happens to be��the owner, he��came over a few days later and showed my wife and me��some examples of windows. I like what I saw and his price was reasonable, so I hired his company to install 16 windows, a sliding glass door and a new double front door.��After he got back to the office, Jim��e-mailed me a catalog of door glass designs and we found one we liked a lot.

    The workers arrived promptly about a month��later and worked continuously for several��days��until the job was finished. We had to wait about a month because the window, sliding door��and front��door glass were custom made to order.

    Unfortunately one of the two glass door panels had some fractures in it, so it had to be reordered and that took an extra month to get it.

    This was a difficult job-four of the glass windows were crescent-shaped and the manufacturer would not custom-design the glass to the exact measurements, so drywall had to be removed to fit the glass correctly.
    Pete did a terrific job fitting the crescent-shaped glass pieces, with minimal drywall removal.

    Adding it all up, now that the job is finished, we have 16 beautiful tinted, hurricane-resistant windows, a handsome tinted��hurricane resistant sliding glass��door��and a gorgeous new��front door with a stunning double��glass design.

    These folks are artists!

    Thank you: Jim, Pete, Joe and the many other workers who made our��dream come true!

    - howard p.
  • D
    Joe's Screens & More
    Contracted in June 2015 to start in December. Estimate went great and Joe had a handle on what I wanted. Communication was spotty. I was delayed in December but made arrangements for contractor to have access to lanai.
    He subcontracted the project to another individual who really had no idea what he was doing. This sub removed all interior panels and threw most away. He replaced the windows (great windows) and door (great door). However, he removed all exterior trim and threw it away. He added three pieces of foam insulation. Then the subcontractor left the area for family problems.
    So, I'm stuck with a lanai with the interior removed and my wiring coiled up and shoved down the wall. Joe called me today and we both agreed I should try to find someone else to finish the project.
    He's not sure about a partial refund for the $2800 I fronted since the subcontractor was given full responsibility. I'm pretty sure that's the last I'll hear from them.
    I certainly can't recommend him for a project like this though replacing one window may be a more successful project.

    Update. We have ended our relationship. I have no problem with the way he handled that. I received an itemized list of services that came to quite a bit more than my down payment. He waived the extra amount to make up for my headache. I have found another contractor to finish the job.
    - Chris W.
  • A
    Southeast Windows & Glass, Inc.
    Called and explained the broken pane. Dispatched the same day. Took measurements and came back the next day and performed the service, extremely satisfied with the price, quality of work, and promptness.
    - Esther W.
  • A
    Clear Choice Windows & More Inc
    sales rep was friendly and professional.......gave us estimate, estimate was VERY high compared to everybody else. chose to go with another company that uses the same product as this company.

    follow up: 
    company rep called to see why we had not chosen them, wanted the name of the company we DID choose, which i refused. he then offered to match their quote, i declined. he then explained that they hadn't offered me a discount yet, that the sales rep should have been clearer on some things.....THAT'S NOT MY PROBLEM, YOU SHOULD TRY TO PUT YOUR BEST FOOT FORWARD, NOT BACKTRACK AND THEN TRY TO WHEEL AND DEAL AFTER THE FACT......that now makes me leery of this company and their tactics in giving price quotes.....seemed fishy to me.
    - PHILLIP A.
  • D
    The Fixit Chix LLC
    This was a very, very poor job. My husband had to do repairs to fix them after they were done. The laundry room door didn't fit to garage. My husband had to install thicker molding and more wood strips to make it fit. Some of the doors are squeaky doors. They had to rehang a pocket door to the master bathroom. In which they had to cut an opening into the wall to get to the track, but the repair of the wall was done poorly. I will have to repaint that whole wall. There is also no bracket at the base the of the pocket door to keep it from wobbling.
    - Henry B.
  • F
    NewSouth Window Solutions, LLC
    This has been a nightmare from day one! We contracted NewSouth in August of 2015, we were promised an 8-10 week delivery and were informed in early November that the order was in and they scheduled the install. When the installers arrived they only had half the order with them with no indication on when the balance would be ready. I tried numerous times to contact the manager (of what I don't know) Dan McCarty and could not reach him. I sent the installers away and told them that in accordance with the terms of their onerous contract that I had signed that partial installations were not covered in the contract. Some 3 weeks later they called stating that the order was complete and installation was scheduled. When they arrived and only after my original windows were removed it was discovered that one window and the 3 panel slider were incorrect. I was stuck and reluctantly paid the second of three installments on the contract. The installers noted on the completion ticket the errors that were found and included in their report that the 2 panel slider also was incorrect. After another three weeks, (we are in mid December now) the correct 3 panel slider and window came in as well as the mis-measured window. I though all was fine until we discovered that the lockset was incorrect on the 3 panel slider....on to December 24th, 2015. During a storm in the week of 12/7 I went in the room where the 2 panel door that the initial technician had commented about the fit to discover a strong breeze coming through the gap where the door panels meet in the center strong enough to blow a candle out. With all the other problems I had forgotten about the installers notes on the 2 panel door. The correct lockset was installed by the only competent person that I have dealt with so far at NewSouth - namely Colin. Colin went to the 2 panel door and observed that the two panels were different widths and could not believe they had passed county inspection. Colin measured the doors and told me he would order a replacement. On January 4th 2016.....FIVE MONTHS after the start of this debacle, I called NewSouth and was told the replacement door would be in on January 8th. I was patient and waited until the 14th to call again, I was told the door was not yet in and the delay was due to the holidays. I digress a bit and have not covered that this is my second horrible experience with NewSouth, the first was in 2014, you would think I would have learned. One of the main problems is that you never get the same person twice when you call and when you request a call back from the last person you spoke with it never comes. I have on two occasions taken the time to go to their showroom to confront Earl Rahn and Dan McCarthy with no apparent solution to my problem. Back to January 14th, I lost it and sent Mr. Earl Rahn a nasty email. He by return email promised to address the problem and would be in touch. So today on January 18th I received a call from Raymond Rose who began to explain to me that this door mis-match is a warranty issue and he would have the manufacturer contact me....manufacturer? Did I leave out the part that although the commercials on TV tell you they have a factory, they don't make their own sliding glass windows or doors? He went on to tell me that there was no replacement door on order for me and that Colin should not have told me he had the authority to correct their problem. At this point I lost my temper and am guilty of using profanity, Mr. Rose hung up on me. I tried to call Earl Rahn, but he will not return a phone call. I just heard from Mr. McCarthy who claims he might have a door panel in stock that will fit and will call me back today or tomorrow. Anybody taking bets that I will receive a call? If they had this panel in stock why have I waited an extra month? Wouldn't you be lowered to using profanity if you were jerked around like this? Just remember, don't raise your voice and don't use profanity or you will go to the bottom of the list. The funny thing is I still owe these people the final payment, the check was made out and has been sitting on my desk since December the 9th, I guess they are so busy and successful they don't want to complete my contract and pick up their final payment. If you have nothing better to do and love to fight then by all means do business with NewSouth, but if you are out in the world trying to make it on your own then steer clear of these people because their deplorable customer services will suck you dry and take days out of your schedule that you will never get back or be compensated for. I own my own small business and my life blood is customer service. I would be out of business if I treated just one customer as I have been treated. My business is a member in good standing with the BBB. Their complaint page is my next stop after I post this.
    - Bob D.
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Door Installers in Ruskin

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