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Home Security System reviews in Royal Palm Beach

  • A
    Vortex Security
    Switched over from ADT security system to Vortex. So glad i did! Vortex alarm systems offer so many more features than what i had with ADT and for less monthly service charge! Definitely an upgrade to what i had! Also, had a Skybell doorbell and outdoor surveillance cameras installed as well. They did a beautiful job installing all the equipment. I'm very pleased with everything so far! Clint and his colleague were great. They were knowledgeable, always on time & professional. Clint was very attentive when reaching out to him with questions..always got back to me immediately. My experience was very positive from beginning to end. Highly recommend Vortex Security to anyone looking for a dependable company with quality equipment and great customer service.
    - Barbara R.
  • F
    This company had good ratings so I selected them. I quickly found out that timeliness and commitment to making appointments was not part of their "DNA". They showed up late 2x (1-3 hours late and one time after confirming an appointment via email, they no showed. The business' ability to respond to voicemail or email normally took between 4-7 business days. Texting was equally poor response time. When I expressed my disappointment repeatedly via voicemail and email, they elected to terminate the contract early. They did return my funds (pro-rated) which is good, however if you are looking for a reliable and responsive local business you can trust related to your home security, I'd look at other alternatives. I got the distinct impression that I was an inconvenience in their day and expressing my disappointment was more than they could tolerate.
    - Gary M.
  • F
    Vivint Inc
    TERRIBLE I was in the market for a new alarm company. I was getting quotes from 3 different companies. I own 4 homes in the neighborhood and I have used Vivant at one of them for the past 4 years without issue, so I gave Vivant the opportunity to bid on my personal residence as well. I spoke with a sales person at Vivant on Sunday, June 4, 2016 at about 11:30 AM named Kelton Holbrook, NIS Account Management, P: 877.649.9077 ��� Ext 0378 his email is: Kelton sold me a Vivant Smart Home System with 6 Cameras and PROMISED to get it installed on Thursday, June 8, 2016 between 8:00 AM and 11:00 AM. As said, I was getting quotes from 3 companies and my deciding factor was having been a current Vivant Customer at one of my investment properties and the SPEED that Kelton Holbrook (knowing that a fast installation was my motivating factor) assured me that the new system would be installed at my home that Thursday by a Vivant Installer named Paul. Having used Vivant the past 4 years at the other property, I had no problem giving Kelvin a credit card number to guarantee the services and my credit card was charged the 1st months fee in advance. The total amount financed was $3,093.83 and my total monthly payment was to have been $105.06 for 5 years. Kelton emailed the order and my address was wrong. It took 6 attempts to get Vivant to change the address to the correct one at 11446 54th St N, West Palm Beach, FL 33411. I had to call Vivant 6 DIFFERENT TIMES and spent over 4 HOURS on the phone on Sunday trying to get the address and order items CORRECTED. One call I was kept on hold over 15 minutes before anyone answered. After completing the Vivant Customer Survey in an unfavorable manner I was contacted by Camille Bidstrup, Customer Satisfaction Specialist, vivint.SmartHome, Customer Solutions, 4931 N. 300 W. Provo, UT 84604 P: 855.898.8909 Ext: 31111, NO FOLLOW UP��� ANOTHER VIVANT DISAPPOINTMENT!!! I received a text message on Monday, June 5, 2017 at 6:30 PM asking me to text YESINSTALL to confirm the install on 6/8 which I did and received a thank you text. I still have this on my IPhone. I had emailed Kelton with questions on the system asking him to call. He didn���t call. On Wednesday, I called Vivant at 8:30 PM to ask my questions. I told the rep that my system was to be installed in the morning and was informed that the Installer had cancelled my installation. I was DUMBFOUNDED AND SHOCKED! I called back and spoke to an Account Manager named Grace with Badge # 144236 at 855-686-4587. Grace said she escalated my order and would try to find an installer and PROMISED to call me back before midnight EST when she went home. SHE NEVER CALLED BACK! Yet another Vivant disappointment. Vivant now tells me they cannot install my system for ANOTHER WEEK until June 16, 2017. BASED ON PROMISSES MADE BY VIVANT IN EMAIL AND TEXTS TO INSTALL THIS SYSTEM ON Thursday, June 08, 2017 I HAVE CANCELLED MY CURRENT ALARM COMPANY SERVICES LEAVING MY PROPERTY UNPROTECTED. I am 63 years old. I am not technical. I trusted Vivant from past dealings. I believe I was promised the Thursday installation to obtain my business and that they have committed: A Crime Against A Senior Citizen, Consumer Fraud, Bait & Switch.
    - Howie Z.
  • C
    SimpliSafe Home Security
    I must mention that SimpliSafe tech support is very professional, easy to talk to, and helpful.  Overall the system works, but having had the experience of many different systems here are my observations.  Mainly the hardware is disappointing.  The entry sensors are huge and unsightly, about 2-3 times the size of that most systems I have experienced.  In contrast the keypad has an extremely small digital display with very small touch keys which makes it easy to make mistakes when punching in codes.  In general the hardware has the appearance of CHEAP construction. I was disappointed and felt as if I had been the recipient of the old "bait and switch" tactic regarding the monthly monitoring fee.  Angie's list advertises $15 per month without contract, which in part is true, but covers only basic, bare bones monitoring.  While going through the set-up process you are constantly being bombarded by screens to the plan options for monitoring.  In order to move forward I felt I had to choose a plan, so I selected the basic, just to realize I couldn't access my system remotely, etc. like most other systems in today's market.  Finally, they don't tell you the system doesn't work in conjunction with Apple products. I have a Mac, when I called I was informed they are aware of the issue and their technicians are working on the problem and hope to have a solution soon.  (So why don't they tell you this in advance, even if in the small print.)  I'll keep the system but if I knew then what I know now I would have made another choice.  There are many other Alarm companies that provide you with free hardware and installation with a contract, usually 2-3 years.  Weighing the quality of hardware, full monitoring services options, and no up-front charges I think it might be better to do a contract, even if the monthly rate is higher.   

    - Wayne S.
  • F
    ADT Security Services
    Rene Mendez from ADT came to our house on 6/15/15 and immediately noted the lack of smoke detector monitoring, and installed new wireless detectors. ADT is Very Lucky that we had no fire. ALWAYS MAKE SURE THAT ADT CHECKS EVERYTHING, ESPECIALLY the smoke detectors! I am still waiting to hear back about my formal complaint
    - Kristina S.
  • A
    This was fantastic, it was really good. The way it works with them, they don’t actually come out. You order the parts and install it yourself. The customer service was excellent and they walk me through everything. They customize my package for me and it was really good. The instructions were really easy to read and installed. The alarm system is working well. One of the sensors was not working and they replace it right away. We were cooking and the smoke detectors went off and they called to see if we were ok. Overall they have been fantastic and I love the application for me to control the alarm system form my phone and laptop.
    - Virginia A.
  • A
    AT&T Digital Life
    I have been using them almost a year. I would recommend them because it is a digital service, and not only is it just my alarm, but I can electronically enter my house, control my temperature, turn on the lights and turn them off. It is pretty convenient for someone who like automation. I saw a commercial on TV, and called and they came out to the house, and showed me every thing, and how much it would cost. It is pretty reasonable compared to other companies.
    - Leslie P.
  • A
    Pogo Intelligent Systems
    I set up a date and time to meet with David the owner and go over the different types of cameras, which there are many out there.  I did all my research about the cameras sold at the Big Box Stores, HD, Lowe's, Costco, etc.  David came out to my home and we sat together for approximately 5 hours going over everything, the type of Cameras, Wires, Camera Monitor, DVR, Etc. lots of different things.
    I settled on the type of Cameras, DVR and HDMI wires.  We then went outside and looked where all the cameras would be placed and on how all of the wires would be run and where the DVR would be installed.  Like I said all in all David was here for 5 hours the first day.  Everything went smooth.  We set up a time for the installers to start the job and was told it would take two (2) installers two (2) full days to complete my job.
    The installers showed up the first day, a few minutes late, not bad at all, first day, got a little lost, ok, no biggie.  They introduced themselves to me, David also showed up to ensure all the equipment was here and to go over where all the equipment would be installed.  I liked that the owner came out to check on things.  I also walked with the installers and told them what I expected, we keep our property very clean and I did not want trash, cigarette butts, etc all over our yard.  All the installers said was yes sir, we will make sure everything is cleaned up each day, and they did.
    It took them the entire 2 full days, as a matter of fact the second day, they did not leave until 700PM.  We are very particular when it comes to work being done at  our home.  I am very particular with how companies respond to our calls and questions.  You can see that in my other reviews.   Pogo is a TOP NOTCH company.  I would highly recommend using this company if you are looking for a Camera System or any other type of Security System.  I have referred Pogo to a friend for their home alarm and cameras and they are very pleased.
    David will always answer your phone calls and text messages if you need anything, which is a huge plus.

    - James B.
  • A
    Vivint Inc
    They were great on the phone and in person. They sent out a person who I felt was over educated for the job and I felt very comfortable because of that. They were really nice and walked me through everything. They were very patient. They communicate really well, even at all hours of the night. They have spent hours and hours with me. They are courteous, polite, and professional. They also gave me a good deal. The equipment was free. The cost is about $50/month and I have a contract with them for 5 years.
    - Daniel W.
  • A
    Turned out it was a malfunctioning high voltage smoke alarm that was not part of their responsibility, as they are a low voltage contractor.  They took it all in stride!  I have been using this company for over 18 years and I am completely satisfied with Frank and his team.  I highly recommend them.
    - Michael G.
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Home Security Companies in Royal Palm Beach

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