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Carpet Cleaning reviews in Quincy

  • C
    Miller's Carpet Cleaning
    The service tech was great. Very polite, very sweet, on time. But the rest....
    I set up an appointment about 2 days prior to the visit. I received an estimate of $125 by phone and was told that included scotchguard and that I could add 2 area rugs for $10 each. I was clear that I live in Quincy. When the tech arrived, he asked what I wanted him to do. He then called the boss who gave an estimate of $160 -  because of the cost of gas (which by the way had gone DOWN since my call, not up)!! The tech agreed to $145 since I had added the 2 rugs (each was about 2x3).
    Then the cat got out because he left the front door open - after having met the pets. I had put the dog outside so she wouldn't walk on the wet carpet but he didn't mention the need to leave the door open.
    He started the job in the bedroom. When he was in the bedroom I asked if he was going to clean under the bed (which takes up more than 1/2 the room after all). He said no - and then he said yes, he could, after I showed him the bedframe was fairly high. (If he wasn't going to do under the bed, which is about 1/2 to 2/3 of the room, why were they charging me for a whole room??)
    In the past, when I have had carpets cleaned, the cleaners have moved light furniture and have placed heavier pieces on foam. This company did none of that. I had moved all the light stuff (not furniture) before the tech arrived. He moved nothing. I can only assume that things that didn't get moved - like a light cedar chest - didn't get cleaned under. THEN I found out that he didn't even have scotchguard!!
    The cleaning was fine, but I was shocked at the change in quotes and the missing scotchguard and the unmoved furniture. I had a hard time believing that this was the same company that got such great reviews. Again, the tech was sweet and apologetic, but I  would not use this company again.
    - Cheryl S.
  • C
    Stanley Steemer
    It was not a tremendously great experience. I had used them a few times before. They did not do such a great job this time, so we had to ask them to come back and redo some areas. Even then, I was not very happy with the end result. They were not terrible, but it's just that I would not give them a big recommendation. I have to think pretty hard about using them again and I think I would probably try somebody else.
    - Karen T.
  • D
    Stanley Steemer
    Cleaned the carper in three rooms, including a stairway. The workers were so rushed (start to finish less than 30 minutes) we knew we were in trouble before they left. As soon as the carpet dried, which took very little time as there was very little cleaner applied, dirty spots appeared. We cleaned these spots ourselves and were able to remove the dirt, so we know the contractor could have done the same. Really all we got were a lot of promises with very little results.
    - BEN P.
  • A
    Miller's Carpet Cleaning
    They did a good job.  They were very thorough, quick and efficient.  Their price was higher for me because of how far they had to drive to my home.
    - Marian H.
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Carpet Cleaners in Quincy

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