Irrigation System Buried Zone Valve Box Discovery and Repair
I needed my Zone 5 buried valve box found and repaired as that zone was not working. I needed my Zone 3 buried box found for my information. American Irrigation answered the phone promptly when I called and scheduled service within a few days. They gave me pricing over the phone for the initial service call and use of the valve box scanning tool - so I knew what that would be. The pleasant office person indicated that once my Zone 5 box was located, there would then be a free estimate of work to fix issues found and I could decide at that point if I wanted them to continue. An available slot came up and they fit me into their schedule two days early. Two gentlemen called to let me know they were on their way and arrived early! Their truck/van was marked and labeled professionally with all company information. I liked that for safety reasons. The gentlemen were knowledgeable, very thorough, worked quickly, and were extremely pleasant. First, they checked my irrigation controller for electrical issues with the non-working zone 5 (no water coming out of sprinklers). Second, they turned on the irrigation system looking for any potential overall problems with sprinkler heads, lines and such - which there were some minor issues. Third, within two minutes (not kidding) they found my two buried Zones 3 and 5 valve boxes for which I did not know the locations. If I were a mole or burrowing gopher digging in the yard, I would never have found them. They were in the most surprising locations. Well worth the money to me. Fourth, without hesitation I gave them permission to do any necessary repair work. After finding the zone 5 buried valve box, they dug it up and fixed the waterless zone by replacing the bad valve/solenoid part. All parts/tools were on their truck. They also adjusted and fixed other sprinkler heads and tested the entire system. The gentleman cleaned up the yard and took all broken parts and trash. They marked the 2 zone boxes with flags so my yard service folks will see them (hopefully) and keep them visible from this point forward, like my other ones! Payment by credit card in my garage was easy. They do have an Angie’s List coupon too - I just forgot to give it to them (my fault). I allowed them to place company sticker on my control box and received several business cards. I have confidence I can call American Irrigation if there is an issue whether we are here or not. I had a great experience; they gave me peace of mind with the system and would recommend.
Service Provider Response
Thank you so much Ms. [Member Information Removed]! We are so glad to hear your feedback and will pass it along to our team. We really appreciate your review and your business! Sincerely, American Irrigation
