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Computer Repair reviews in Plant City

  • F
    I can't imagine how it could have gone worse. Without exaggeration, not a single sentence this company has said to me has turned out to be true. The service they provided was half the speed and 25% more expensive than the promised, and quite unreliable. They promised to fix it within a few days -- I have not been contacted by them since (despite calling them multiple times each week for more than 3 weeks). I'm so disgusted I've cancelled my account, and they have the nerve to try to charge me a cancellation fee (despite never delivering what they promised). Do not, under any circumstances, do business with Exede Internet, at least not in the Tampa, FL area. They are incapable of speaking the truth and once they get your credit card information, you'll never hear from them again.
    - Warren L.
  • F
    Comcast Sinks to a New Level of Incompetance For the past six years, I have signed up for Internet service for the 6 months I'm in Florida through Comcast/Xfinity. They provided a decent service (25 Mbps) for a reasonable price ($30 per month). My only irritation was that every two years they "upgraded" their list of compatible modems, and I had to buy another (because it's much cheaper to own your own than lease theirs). It must be difficult to recruit and retain qualified entry-level employees, because every year it was more difficult to sign up for and activate the service than I think it should have been. It takes more than 30 minutes on the phone just to sign up, with a series of redundant questions and numerous periods of being placed on hold. Getting disconnected and having to start all over is not uncommon. Then, when I actually arrive in Florida, I have to call again to activate the service. But, what are you going to do? Cable companies have a monopoly, because it's so expensive to run the cables to your house. If you want their service (and unfortunatlely, we all do), you have to put up with their incompetance and lack of caring. But this year, things were so remarkably different that I just had to comment on it. I called to sign up for TV and Internet services on October 4 (and asked that the Self-Install kit be shipped on October 16; having a technician come to the house would be an additional $60!). Upon arriving in Florida on October 20, I called to inquire where the equipment was. It turned out that Comcast, without contacting me, cancelled my order. Flabbergasted, I placed the order again and requested the equipment be shipped immediately (their closest retail store is more than an hour away). They had some difficulty accepting my order because they are switching to a new computer system, which they were clearly not prepared for -- the customer "service" person needed more than an hour to accept and place my order, because he clearly didn't know how their new system worked. On October 27, I again called to inquire where the equipment was. Again, with no notification at all, Comcast had cancelled my order! It turns out they refused my order because their system didn't receive "third party verification" of my new phone service. But I had never requested phone service. Apparently, their new system added it on its own, with no human intervention! Now forced to admit defeat, I decided that I would go to the Comast Retail Store (an hour away), to deal with a human face-to-face, and to pick up the equipment at the same time. Luckily, I decided to call the Store before driving there. I was strongly encouraged to place my order over the phone, and then just head to the store to pick up the equipment. After more than 45 minutes on the phone, the Comcast representative had to admit that she had no idea what was going on. The "double bundle" that I wanted was no longer available, and they had to manually pick the individual TV and Internet service that I wanted . But once they placed the order, their new system changed the selections. They could not provide me the services I wanted. In frustration, I finally decided to drop the TV service, and just order an Internet connection. After another 5 minutes on hold, I was told the service was ready to activate, and would be $85 per month. Shocked, I told her this was nearly triple the price I was expecting. She looked at her computer screen, and suddenly admitted that it would be $45 per month. She then asked if she could e-mail me the details for me to accept. This has also been an on-going comedy with Comcast -- when signing up for Internet service, they insist on e-mailing you something, or texting you a link. Why is it so hard for them to understand that I don't have an Internet connection until they process my order?! I eventually got the representative to read me the information. Despite several requests for a "no term commitment", she now explained that I would be locked in for 24 months. When I reminded her that I did not want a "contract" (since I have to cancel the service every 6 months), the price shot back up to $85. Disgusted with Comcast, I hung up. Luckily, there is a happy ending. I have found a local company selling Exede satellite Internet service. Although they do require a 24-month contact, they are perfectly willing to "hibernate" my service any time I want, for as long as I want (Comcast charges a fee to suspend your service, and requires you to continue to pay for the equipment lease). They offer free installation and free equipment, and scheduled the installation for the very next day. Central Floridians, I strongly urge you to leave Comcast, and give Exede a try!
    - Warren L.
  • A
    Dyer Media Group was the only provider on Angie's List who actually picked up the phone when I called.  They were able to create my website with very little to go on.  It was amazing!  They were very resourceful and very fast! I have recommended them to others and will continue to use only Dyer Media Group for the media and advertisement needs of my company.  Very thankful to have found them!!
    - amy n.
  • A
    My overall experience was a good one. I was unsure if I should go with the Best Buy services or a private provider. Mike did an excellent job and explained my system set up in detail. Good Job... Im going to use him for other home services.
    - howard s.
  • A
    What I liked was the personal service. They diagnosed it for free, I ordered the part and they told me I did not need as much work as I though. They knew my name, saved me money and were cost conscious.
    - Beth V.
  • A
    Great guy to work with. We would use him again in a heartbeat. We decided to do video very last minute and he was able to accommodate us. Very happy with the out come!
    - Charlie B.
  • F
    They got my email address from some phishing scam and started blasting me.
    - Terry P.
  • A
    - Barbara A.
  • A
    The overall experience was positive.
    - Cindy E.
  • A
    It went great!
    Very quick and smooth.
    - Eileen T.
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Computer And Electronic Services in Plant City

Companies below are listed in alphabetical order.

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