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Appliance Repair reviews in Pine Castle

  • B
    Mr. Appliance of Orlando
    On time,  found the problem and scheduled for the next day.  But, received a call later that day and said they could finish right away.  Wasn't expecting service this good but I truly appreciate the efforts.  Would highly recommend Mr. Appliance to anyone needing service for their appliances.  Will definitely call them in the future.  Good job Joe and Felix!
    - Michael P.
  • F
    A Thru Z Appliance Service LLC
    This provider was paid $309.23 for refrigerator repairs that were not successful. He provided us with a written warranty on his repair work. He returned to our residence once, admitted that he had not repaired the refrigerator, but said he did not know what else to do to fix the appliance.
    We have spent the past month manually defrosting the refrigerator every 2-3 days when the freezer ices. We have lost over $125 of food due to a warm food-storage compartment. We have spent an additional $250 on parts and invested countless hours of time researching and working on the refrigerator.
    Mr. Velilla (owner/technician d/b/a A Thru Z Appliance) has refused to honor his warranty. We have filed a BBB complaint against him, and will pursue legal action if necessary. It is deceptive, dishonest and not right for a business to charge for full repair when the work is not successful or effective and, in fact, makes the original problem worse, particularly when the business guarantees the work in writing and on its website. I assume that this is a common practice for Mr. Velilla, so hopefully, this feedback will protect others from hiring this business in the future.

    UPDATE ON January 6, 2016:

    We have mailed multiple copies of letters dated December 8, 2015, December 20, 2015, and January 5, 2016, to Mr. Gabriel Velilla at both his business and home addresses. All letters have been mailed by both First Class U.S. Mail and Certified U.S. Mail. Mr. Velilla refused to sign for correspondence mailed to him by Certified Mail, Return Receipt Requested.

    As of Jan. 6, 2016, we have received no communication of any nature from Mr. Velilla or his business (or any representative of Mr. Velilla or his business) in response to our correspondence or in response to complaints filed against Mr. Velilla and his business with the Better Business Bureau and AngiesList on December 22, 2015 and December 27, 2015, respectively.

    UPDATE ON January 7, 2016:

    Due to Mr. Velilla's continued avoidance of this issue and his failure to respond to us in any fashion, our foreseeable damages are escalating over time. He has been so informed multiple times in our letters, to which he refuses to respond. Consequently, we can no longer settle this matter for $309.23 (refund of money paid for his failed service). In addition to that money paid, our damages include the value of lost food items resulting from his failed work (approx. $125), the additional costs to finally repair our refrigerator after Mr. Velilla's failed attempts (approx. $250), and legal fees and costs (TBD), and any settlement of this matter will require Mr. Velilla's payment of those amounts. Any of our prior statements or suggestions implying that this matter can be settled solely by Mr. Velilla's refunding the $309.23 paid, are hereby withdrawn.
    - James M.
  • A

    Refrigerator/freezer stopped cooling completely, on a Friday night.   Harvey & Son were here first thing on Monday. (I had put in a couple of frantic calls over weekend and got a call-back on a Sunday!)   Determined that motherboard (or equivalent) element went bad; ordered a new one and had it installed within 24 hours.  An attentive, knowledgeable, and wise team!

    A few weeks after that, I called them when it was determined by a vent cleaning company that my dryer was not venting properly. 

    Harvey determined that the debris was collecting at the back of the dryer rather than filtering through the venting system.   They removed the dryer back and saw all debris; then completely cleaned debris from machine (big mess inside), and the problem was completely solved.   Not a spec of lint or dust remained at the worksite!

    - Sara S.
  • A
    REI Air Conditioning and Heating Inc
    REI has been servicing all of my properties for several years
    He is an individual owner and does his own work - he is always willing to come out whenever he is called - he works nights and week ends at no additional cost
    He is very reasonable and looks for different ways to correct the problem without necessarily charging for new parts or units
    He is also very personable
    - Judi C.
  • A
    Aggressive Appliances
    The advice in selecting the proper appliances was always on the mark. Their selection is fantastic and prices are always fair. The delivery service is so good that I give the installers the run of the house. The products are superior. I have recommended them to many friends and they have always been pleased. You will be pleased, too.
    - Richard F.
  • A
    Vic's Appliances Repair
    Came out and determined my problem was a little different than I thought on the phone.  They fixed the obvious problem and when I mentioned another problem, they fixed it also, for a price equal to others quotes for the one item.
    - Lauren B.
  • A
    Appliance Repair Experts
    I place a message thru angies list on 8-7, late nigh.  I got a call in the morning before 8am.  Mr.Steve was profesional and honest.  He told me that he was going to be able to come on 8-9.  He call me before getting to my house and told me he was on his way.  He got to my house and in less than 10 minutes told me what was wrong with my machine.  He showed me the filter and told me how to keep my machine working great.  I was very please and happy.  He also gave me additional advice on my dish washer, stove and garbage disposal.  Mr.Steve is outstanding. I never been so happy with a service call.  I will be calling him again.  The price was great. Other companies charged more just to come and figure out what its wrong.
    - Helaine M.
  • F
    Holliday Mechanical Service
    I called Mr.Dough and set an appoitment for Wednesday August 7.  He had me waiting all day long and never showed up.  He did not even call to tell me he was not coming .  He seems to be very unreliable and unprofessional.  I regret not paying attention to the other reviews about him not showing up.
    - Helaine M.
  • A
    A Thru Z Appliance Service LLC
    We came home from a trip to find that the refrigerator had not been working for several days. I found A Thur Z Appliance Service on Angie's List. He had been to our house once before several yrs ago. I called him by 8:15AM the next morning. He asked me questions as to size and age of the appliance. He told my what his service fee would be to look at it. I agreed to the terms. He was there by 9:15 AM. When he arrived he took a quick look and showed me the part in question. He said he had the part on the truck and gave me a price. By 10AM the repair was finished and the refrigerator was running correctly again.
    - Mike W.
  • C
    Orange County Appliance Repair
    They did a great job. He knew what he was doing. It seemed like the labor cost was a lot for the service performed. I had a leaking issue that he could have fixed but he said he was only out to fix the coupler. I felt he should have looked at the other the issue since I paid so much.
    - TERESA C.
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Appliance Services in Pine Castle

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