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Family Doctor reviews in Pembroke Pines

  • D
    She walked in and the receptionist said she couldn't walk in. My wife insisted that she needed to see someone. As a result the receptionist went to the manager who has been with Dr Chin-Lenn since opening and he became very rude with my wife who was crying and emotional. So much that she left the office in tears and screaming we will never use you again. The staff has no bedside manner and doesn't care about the patients. I overheard the conversation over my wifes phone as she was calling me during the altercation. I would recommend finding another doctor as the staff really doesn't care.
    - William H.
  • A
    It is relatively easy to get an appointment. The staff is friendly and helpful. Both Dr. Tomchik and Dr. Jones communicate well and spend adequate time. I have been a patient with them for about six years.
    - Dinesh B.
  • F
    I initially went to Dr. Stearns to seek treatment for stomach pain. I was seen by her nurse practitioner who took blood work and ordered an unltrasound and a stool culture that was to be done at Quest Diagnostics (Pembroke Pines location).  Immediately after my appointment at Dr. Stearns office, I went to Quest Diagnostics to provide a stool sample. I was unhappy with the poor service at Quest Diagnostics (Pembroke Pines) and went back to Dr. Stearns office for a prescription for another laboratory that same day.
    The next day, I received a call from her staff telling me my blood test results were abnormal and I needed to come in for further testing the following day. I asked to speak with the Dr. Stearns and was told she was busy.
    The following day I received a call at 5:15pm from her front desk girl, Lourdes, telling me my ultrasound results were also abnormal and Dr. Stearns is referring me to a gastroenterologist. I asked Lourdes some questions and she immediately became condescending and argumentative. I was completely appalled by the way she was relaying my test results and speaking to me. I proceeded to tell her to not call me anymore and I would like to hear directly from Dr. Stearns. She then told me Dr. Stearns does not return calls. The following morning, I called Dr. Stearns office to speak to her prior to my 10:30am appointment that morning. Once again, I was told that the Dr. Stearns was too busy to speak with me. I showed up at Dr. Stearns office at 10:30am to retrieve my medical records and to have them simply call Quest Diagnostics to cancel my prescription for the stool culture. The staff refused to allow me to speak to Dr. Stearns or cancel my prescription at Quest Diagnostics unless I signed a "Patient Refusal of Service" document. I then explained to the staff that I was not refusing services, I simply needed Dr. Stearns to contact Quest Diagnostics to cancel the order, to give me another recommendation and to get some questions answered about my test results and ultrasound. At this point, I was well aware the "Patient Refusal of Services" was not required to cancel the order with Quest Diagnostics and I was being coerced to sign this document which releases Dr, Stearns from further patient care. The staff refused to cancel the order with Quest Diagnostics unless I signed the document. Once again, I told them that this was not required for Quest Diagnostics. I even called Quest Diagnostics while in Dr. Stearns office to verify this. I then pleaded to speak to Dr. Stearns for only 30 seconds, and was told she was too busy today. I then asked to be scheduled for the next available appointment with Dr. Stearns. The front desk guy then said..."we have an opening at 11:30am today." I was required to pay first to see or even speak to the doctor that day. Once in the exam room, Dr. Stearns quickly reviewed the blood test results with me skipping pertinent information. I then began to explain how, Lourdes, the front desk girl is unprofessional and unequipped to relay medical test results and I was here to request her office make one call to Quest Diagnostics to cancel the order.
    I then proceeded to tell the Dr. Stearns that I was still experiencing pain in my abdominal and pelvic area. She asked me to lie down and began to quickly and carelessly palpitate my stomach and pelvic region. She quickly said..."I don't feel anything" and I responded..."I do doctor, the pain is right here."  
    Dr. Stearns then proceeded to say..."I don't think we can meet your expectations." (I was taken aback by the mere fact that she did not even attempt to ask me ANY questions. I am not a doctor, but I would expect the doctor to ask me simple questions like...what is the reason for your visit, are you still experiencing the pain, has any of your symptoms progressed or any new symptoms developed?)
    Dr. Stearns then asked me to exit the exam room and to go see Lourdes. As I was saying "Dr. Stearns...",she is abruptly leaves the exam room, leaving me there and does not return. I asked the medical assistant that walked by if Dr. Stearns is returning so we can finish my exam and if I can speak to her in confidentiality. Dr. Stearns never returned to the exam room where I was waiting. I then went back to the front desk to get confirmation that the order to Quest Diagnostics was cancelled. At this point, Lourdes, the front desk girl was very uncooperative, refusing to answer my questions and reluctant to even followup with Quest Diagnostics.
    I would never recommend Dr. Stearns and her staff for healthcare. I urge you to seek another doctor who will treat you with care and respect.
    I would also suggest you research Dr. Stearns reviews. Not good.

    - Mehrnosh D.
  • A
    He has been my doctor for years. The only thing that's bad about him is, they'll get you in to see him but you have to wait. His wait time is horrible. But, he does have a physician's assistant who is very, very good.
    - Sharlene J.
  • F
    Today was only my latest frustration with the staff at Dr. Yira De La Paz's office. Started off by phoning the doctor's office during business hours this morning 5 times, getting voice mail every time that said the "mailbox was full", which has happened many times before.  Phone call #6 someone answered the phone then dropped it and disconnected me.  Phone call #7 someone answered and put me on hold for 11 minutes (per my cell phone record.) Came off of hold and the connection was so bad information had to be repeated several times - I was told that this is because they have their phones via their internet and their internet was slow.  About the 6th time i asked her to repeat herself because the phone was cutting in and out, she hung up.  I called back and was told I could come in today anytime before 2pm and didn't need an appt. Went into the Pines Blvd office at 11:30, checked in with the person at the desk, signed the clipboard and was told to sit.  I sat for 45 minutes during which time i overhead another staff person ask why i was here - i went to the counter and spoke to her about it, had another sit, until a 3rd staffer later came into the waiting area and asked me if I was waiting for another patient or a ride.  I told her that I was waiting to be seen and had signed in 45 minutes ago.  She was confused and went to check. During my wait time I browsed their Fashion magazines (which were 4 years old), then they had another walk-in (for a B12 shot) and she was taken back within 4 minutes and  was out the door in less than 8 minutes (I was waiting only for a pee test, not to see the doctor)  When I do get called, I am taken to the restroom, where I pee in a cup then find that the sink has no hot water, the soap dispenser is empty and there are no papertowels.  This is a doctor's office, mind you, and I just held a cup in my pee stream.  They did find me some soap when I asked, but could not find paper towels and handed me a fast food napkin to wipe my hands. On my last visit, I had called (many times) for a presciption refill of a medicine I take daily and it took them 5 days to get me an answer, the answer being that I had to make an appointment before they would refill it.  I had been sick anyway, so I made the appointment. When I got there I found a vacant office space but saw that Dr. De La Paz had opened a "weight loss" office in a suite in the same shopping center, so I went there (thinking they had just moved suites) and was told that the new general medical office was in Miramar and I had to drive there for my appt. I phoned the office (at the new location) and told them that i would be late because I had driven to the old office. The reply was not "I'm sorry we didn't tell you that we moved" - it was "that's ok - we are running late anyway" (in otherwords - it wasn't inconveniencing them.)  I should have been told that they moved when I made the appt., especially given that they can see from my records that the last time I was there was before they moved. The De La Paz weight loss office did not know the directions to the new office so I had to look them up on my iphone. AND this is the second time that I have driven to their office for an appt. and the office has moved -  This also happened when they moved from their old location to the office near Walmart on Pines.So when I got to the Miramar location, there are hand made paper signs all over the waiting area: "SHUT THE OFFICE DOOR BEHIND YOU" (how about getting a door closer?), "DO NOT KNOCK ON THE GLASS" which is a frosted closed glass partition that is always shut between the waiting area and the reception desk so you can't speak to anyone "DO NOT OPEN THE PARTITION" (you should have seen the poor UPS guy trying to make a delivery without "knocking on or opening the glass".)  As I'm signing in on the clipboard, which sits unread until someone deins to slide open the glass and look to see who's come into the waiting area during the last 15 minutes, I see another sign that says something like "YOU MUST PROVIDE US WITH YOUR NEW ADDRESS IF YOU MOVE" which I found particularly annoying since THEY didn't tell ME that THEY had moved (twice) and I drove to the wrong location (twice) because of it and was late to my appt at the new location.  Eventually, I was escorted in to see the Nurse Practioner and told her of the problems I've been having with the office staff. She said it was the third complaint she had that day about the office support and it was only 10:30 in the morning!Anyway, these are only a few of my latest examples of incompetence, lack of patient awareness and poor training of the office staff.  Although I've been an Angie's list subscriber for years, this is the first review I've written because I am just so darn frustrated with this happening every time i have to contact the Dr's. office. The unfortunate thing is that I think Dr. De La Paz is a good doctor when you are actually sitting in front of her.  And also unfortunately, I unloaded this morning on the office staff after the NO SOAP/NO PAPER TOWELS in the bathroom thing, but I honestly doubt that they will walk away from it thinking that they need to do better at their jobs.
    - Jason B.
  • A
    Dr. Diaz is a great professional who cares about his patients.  I have been going to Dr. Diaz for over 13 years and feel he really knows me.  He spends time asking questions and checking on any changes and concerns I may have. I have been to other doctors where it feels they're first glancing at your chart for the first time when they walk in and seem in a hurry to get to the next patient.  Not Dr. Diaz or his staff. I recently switched my parents over to him as soon as his office started taking their insurance. I can't fathom going anywhere else.  I always ask him for referrals if my parents or I need a specialist.
    - Martha H.
  • A
    I had an early morning appointment and was seen with 15 minutes of the scheduled time. The staff was efficient. Dr. Morrison seemed very personable and very good at exploring concerns and explaining findings. He is also quite a bit more knowledgeable about nutriritonal matters and supplementation than the average doctor, and also emphasizes exercise, diet and healthly habits - and took time to appropriately and unhurriedly discuss these things. I left feeling very satisfied with his work.
    - Walter C.
  • A
    He's excellent and takes all kinds of insurance. I love him and I wouldn't even go to any other guys, I really wouldn't. He's kind of old school, doesn't believe in giving me a bunch of pills, tells you what it is, gives you what he thinks, or in some cases he said, "well, instead of doing this, you could do this, and this, see if it works first and if it doesn't come back and then will think of something else." He really listens to his patients and that's very important.
    - Terry L.
  • A
    Dr. Ekladios was very good.  I didn’t have any problems with him.  He was very good in helping me to lose weight and keeping my blood pressure in control.  I had to switch to another doctor because my insurance didn’t cover him anymore but I didn’t want to change him.
    - Maria P.
  • A
    She is very professional, prompt, very thorough. Took her time to answer any questions. Just all around bedside manner. The office staff is very prompt and professional. I would recommend her definitely as a general practitioner.
    - Diana H.
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