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Window Replacement reviews in Parkland

  • A
    I learned of ASP through others in our neighborhood who had a great experience and outcome. After meeting with ASP, as well as another company, it was clear to us that ASP could provide the product and the expertise that we were seeking. Our sales rep Michael was very responsive throughout the process; as was the head installer Anthony and all those involved in the installation. Jonathan was awesome in making sure all the final touches and any modifications were done. We have been thrilled with the responsiveness, professionalism and quality of work. Even the City inspector made reference to the quality of the work. We love that ASP stands behind their work product and will be available to us should we notice anything that needs to be addressed after the work is completed. I have already made recommendations to friends who are considering hurricane windows; and would not hesitate recommending ASP to anyone. A big thank you to the great team at ASP; you���re the best!
    - Lisa S.
  • A
    Our experience with ASP was fantastic from start to finish. We first had exposure to them at the Home Show when we were surrounded by various companies who install impact windows and doors. The follow up after the Home Show was immediate and I was connected with sales representative, Jonathan Jure. Jonathan was extremely knowledgeable and sat down with me to answer all my questions, as all the information was quite overwhelming. He was always accessible to answer all additional questions and truly guided me through the whole process. Robert and his installation crew were phenomenal! The installation took less than 5 days, including the restructuring and installation of larger sliders and a brand new wider door with sidelight. Considering the mess involved with any reconstruction, Robert and his crew always left the house clean and were very particular about asking me if I needed them to do anything else before leaving for the day. The front door especially has been a real "showstopper", as we've had several neighbors stop to admire and comment on it's beauty and uniqueness. The sliders have added significant light and are a focal point when you walk through the front door. We're so happy with the completed project and highly recommend ASP for any windows and doors project. We're glad to now be considered part of the ASP family.
    - Lisa D.
  • F
    Let me begin by apologizing for the long review, but it is worth reading to the end���it will save you a lot of aggravation, time, money, and piece of mind. If you have not signed a contract with StormGuard Impact Window & Door located in Boynton Beach, Florida please do yourself a huge favor, DON���T DO IT. This is the most dysfunctional company I have had to deal with in a long time. To begin with, the sales associate painted an unrealistic timeline for installation of (8 to 10 weeks), I am 8 months into this nightmare and still waiting for them to complete the job. Second, there is little to no communication from the office staff, when I call to get a response (by the way if you do not call them to harass, they will ignore you for weeks at a time), all I get is excuses and finger pointing. Dealing with Brian the so-called ���Operations Manager��� is a joke, he is absolutely no help and does nothing but make excuses. In management we have a saying ���the fish rots from the head down���. Obviously, this company is an absolute disaster due to its leadership. The only positive is that I was lucky to have a decent installation crew (Ramon���s crew). However, it took 6 months for them to install the front door (this initially was measured incorrectly by 5 inches may I add) and I am still waiting 8 months into this nightmare for one window and a window-shutter for my bay window. The most recent call I made (January 17, 2019) was to speak to Jeremy the so-called Supervisor, who by the way was supposed to call me back 6 days ago, ended in Jeremy hanging up the phone on me���great customer service. I regret ever choosing this company, especially after one of my neighbors contracted with a different company who completed his job in 3 months with full satisfaction. Do yourself a favor and RUN, RUN, RUN, do not do business with this company.
    - Eddie S.
  • A
    ASP Windows and Doors is one of the best companies I have ever worked with. It started with Jason Spiegelman , the product specialist who worked with me to select the right products, Joao Couto who installed the new impact windows and sliding glass doors and the entire team including Nathalie in the office and Justin Mcgarrity who made the finishing touches at the very end. The work was of the highest level, looking beautiful and working perfectly. The customer service is unsurpassed. I recommend this company without any hesitation. Many homeowners in my development have already signed up with them. You will be very happy if you do too
    - Robin K.
  • A
    From the start of requesting a call through their website from a salesperson online to working with John to the installation and inspection process was a seamless process that kept me informed, worked with my budget and needs, and were very responsive the entire time. We went with the Supernova accordions for the majority of our home. The installation took less than a day and they are unbelievably easy to close! We installed ECO front doors and windows. I visited the ECO showroom in Miami to pick out front doors and that was quite the operation! I felt very comfortable with this brand being installed and knowing our family would be safe during a storm. Overall an excellent company to work with and they did a great job to accommodate our individual needs to build a plan that was right for us.
    - Brooke R.
  • F
    I made a request for an in home estimate. I have 71 Windows in the home that I alone own. The scheduler refused to set an appointment without my husband being present. I explained that I am 100% owner. I continued to be met with a refusal. I called back to speak with a supervisor. Unfortunately, I was put on hold for about 10 min. It's shameful that in 2018, this company thinks that a woman home owner is not worthy of appointment.
    - AISHA M.
  • A
    ASP was great. However, we did have a problem with their manufacturer making a mistake on sizing on one of our windows and not having a window when all were delivered. When the one was ready that was missing they could not find the ones that were supposed to have been remade. It took several months to finally get these windows, very frustrating. All the work that ASP did in installing was great. The men were very neat and clean so that my whole house did not become a mess.
    - Pam S.
  • D
    Responded to initial inquiry, and told me that she would have to review my needs and get back to me. The provider ignored further communication. Not professional, and seems to be a lousy businessperson.
    - Jason S.
  • F
    Jason came out and did measurements on our windows. He said he would have at least one quite to me within a week. I called after a week and a half. He claimed he had it done and would send it to me that afternoon. No email. I called again a few days later and he claimed he "sent it to the wrong Erin" (I have never met another Erin in south Florida but okay). Jason said he had to look over the quote and send it to me that day. Not sure why you had to look over a quote if it was already done. As of today, three weeks later, I never received a quote. Waste of my time! I didn't even get a chance to tell him that we also had 3 neighbors we were sharing quotes with. You lost 4 houses!
    - JOHN G.
  • C
    We were remodeling a home and had all new windows put in. We initially met with a sales person, Anthony. He was very nice and knowledgeable and he turned out to be the best part of the whole process. Our windows were initially installed in April 2017. One was installed with a crack and one was a custom window that took a very long time to come in. Most of the trim that covers the nail holes was also not installed. The people who installed them left broken glass in my yard which my 3 year old son cut his foot on. They also left their debris inside my house and didn't cover up our brand new floors during install (we were renovating so didn't live there at the time). Appearently there was a problem with the manufacturer of the windows that caused the delay on the 3 things above. I understand this, however, what I found to be the biggest problem was the lack of communication from this company. I can't tell how many calls and text messages went unanswered. I would speak to one person and was promised a call back that day, however that call never came - this occurred on many different occasions. When I spoke to the sales manager, Keith, there were several times that he stated; "your job isn't complete yet?". When appointments were finally made to complete (in piecemeal), I would routinely get a call asking what they were coming for. It just never seemed like anyone knew what was going on with my order except to tell me that "there is a manufacturer problem". Our job was not completed until December 2017 - that is 8 months after start date. Again, I understand delays, but the lack of updates and very poor communication from this company was very disappointing.
    - Stacey F.
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Window Replacement Installers in Parkland

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