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Lawn Mower Repair reviews in Parkland

  • F

    I dropped my Mower and Weed Wacker off on a Friday, the mechanic said he was running a week behind, I agreed to wait the week because of the reviews I saw on Angie's list. My Mower was having a problem with not starting when hot, I figured if I was bringing in the mower I might as well get the Week Wacker tuned up as well.  I received a call saying they could not duplicate the problem and my mower was ready for pick up.  When I arrived at the shop and handed Larry (Owner) my two tickets he told me they could not find the problem with my mower and they had no problem  starting it when it was hot (to be fair I have used my mower once so far and it did start when it was hot). 

    When he found my Weed Wacker he informed me he did not recommend fixing it because it needed a new carburetor and it was not worth investing the money and I might want to consider buying a new one ( at the time my weed wacker was in pieces).  I told him it was running fine when I brought it in and all I wanted was a tune up, he looked at the ticket and said he saw where it was marked service on it but his mechanic was out of town and would have to get back to me because he needed to talk to the mechanic to get to the bottom of the problem.  He told me "don't worry, I will make this right".  I got a call why I was at work saying I was all set and I told him I would be down after work to pick it up.  When I showed up I got an invoice for $68.85 for a new carburetor and fuel lines from the mechanic.  I said I want to speak to the Owner Larry so he called him on his cell phone, I told Larry I did not think it was right he was charging me for parts when my weed wacker was working  fine when I came in and all I wanted was a tune up (oil change, spark plug and filter), Larry said the invoice stated that I said it had a bad carburetor, I never said that and it was not on the invoice the first time I showed up, in fact Larry even circled the spot where it states "service generally" and drew lines to a question mark when he said he needed to talk to the mechanic.  Larry said since he did the work the weed wacker is running great, better than ever, I was so upset while I was at the shop I never even had the mechanic start the weed wacker, I started it when I got home and just like before it started just fine.  While I was at the shop I told the mechanic the only reason I came here was because of Angie's List and I was going to be giving Acme a bad review, he walked away to call Larry again to tell him how upset I was and Larry told him to just charge me for what was on the invoice. 

    I truly am disappointed, this is the first time in which I have read good reviews on Angie's list and had such bad service!!! I thought the first time I met Larry he was a man of his word when he told me he was going to "make it right" I truly thought he was being honest.   I went to the shop twice to pick up equipment, had to wait an extended period of time while I waited for the mechanic to get off vacation so Larry could talk to him just to have Larry tell his mechanic just have him pay what's on the invoice. 

    I would really think long and hard before bringing any equipment to Acme to get serviced!!!  It takes a lot for me to give someone a bad review but I felt so strongly I sat down from 10-11pm tonight to write this review because I wanted to keep the promise I made to Acme that I was going to let the Angie list members know the kind of service they can expect when you walk in their place of business.

    - Anthony B.
  • A
    h waptFrom the moment I pulled up to the storefront, I felt comfortable.  I was directed to the rear of the store where two technicians came out to my van.  They knew both models instantly and paid particular attention to one of the units.  We exchanged info.  I told him they hadn't run since Wilma but both of them worked hard for 3 weeks post storm.
    I didn't get the names of the men that were working in the shop.  JoAnn was running the office portion and was very helpful and quite handy.
    They estimated when I brought it in that the job would be $120 for each.  I told them to go ahead.  This was on Saturday 9/5/2015.  They were clear at the time that when the units were ready, they expected promt pick up.They said I should expect a call on Tues or Wed.  They were closing on labor day.  Sure enough on Wednesday afternoon, JoAnn called and said the units were ready and when would I come to pick them up.  I told her Thursday morning.  Things changed and I couldn't make the Thursday pick up but I called them and said it would be Friday.  Friday afternoon they called again to remind me to pick up the units.
    I went to the shop on Friday afternoon.  One of the men and JoAnn greeted me at the rear of the store.  The technician (and I assume the owner) went through each of the units with me.  Pulled the crank and they both started on the first pull.  He reviewed the  procedure for starting both units with me.  He advised me on how to handle units that will be sitting.  Following key points.  1.  Do Not use gasoline with ethanol added.  They gave me the names of two stations where I could get gasoline w/o ethanol.  2.  Put stabilizer in with the gas in both the generator and the stored gasoline.  3.  Start up the unit at least once every six months and let it run for a few minutes.  4.  Manage the gas as both of my units do not allow draining the gas.
    JoAnn and the owner helped me get the units in my van.  He paid particular attention to making sure units would not damage my car.
    I paid the bill with a charge card and returned them home.
    A great experience.  Polite, helpful, direct.  Cost was well below estimate which was another good surprise. 
    I would recommend this store/service to anyone.
    - Robert P.
  • A
    My Dad has gone to ACME for decades so they were my first call.  Services included repair, tune up and blade sharpening all for the original estimated price.  Larry was friendly and even helped me lift the mower into my car.  The only inconvenient part was having to take time off work to drop off and pick up the mower.  Hours listed on all of the online profiles were inaccurate in stating only M-F 8-5.  Come to find out they are OPEN on Saturday mornings.   Will definitely bring all of my equipment - mowers, edgers, blowers, and generators - there in the future.
    - Sonedra T.
  • A
    Based on other positive reviews, I gave these guys a call. I had a power washer I hadn't used in a number of years, and although I was able to start and use it to power wash my pool deck, it was clearly in need of some TLC. I took it in on a Thursday. The owner collected $25 in advance (against the final bill), and told me he thought that all it would need was a tune up (I was expecting to have to replace the carb). He called me the next day, and the total bill, parts and labor (including new oil for both the engine and pump) was $88. Great work, friendly and straightforward approach to all our dealings, and super quick. These guys are the best, and I'll use them again, and recommend that you do too!
    - Jeff H.
  • A
    - John B.
  • A
    Great service and great prices. Oh by the way, repaired in 24 hours.
    - Rodolfo O.
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Lawn Mower Repair Shops in Parkland

Companies below are listed in alphabetical order.

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  • Sears

    19505 Biscayne Blvd
    Miami, FL