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Home Security System reviews in Panama City

  • F
    • More than 5 months after installation we still do not have remote access at most of our locations.  
    • Phone calls are not returned when they don't have the answers they need.  
    • We were put behind all other customers.  
    • Our appointments were postpones over and over again.  
    We have no remote access and were told it might be our router.  We offered to purchase a new router, if it would help.  But no return phone call.  The tech that finally came out prior to the router offer (mind you - we have been paying for this system for more than 5 months now) was heard saying that it might be our cable internet provider.  But, we have 3 different cable providers between all 4 locations.  I have asked for my money back, and offered to let them take back all their equipment, The technician that was last there spoke to our employees, saying they didn't know what was wrong or how to fix it.  I realize I used the 'Police and Fire' alarm portion of the system. (thank goodness we never truly needed it)  However, we never received the 'Remote Camera Access' portion of the contract.  The remote access was one of the biggest reasons for using this company.  The second one was that they were a local company, and I like to support our local businesses.  But I feel it only fair for them to return my money for monthly remote access they could not supply, and have them pick up all their equipment.
    - Lori S.
  • A
    Bay Security Company
    They are AWESOME! No contract! Answer or return calls within a few minutes. Todd and his crew are top notch! Thanks so much and keep it local. They have also done enhancements to our system for reasonable fees.
    - paul h.
  • F
    Central Security Group - Nationwide (Headquarters)
    who came to our home was a very good sales person, friendly, considerate, and full of lots of information.  However, when I searched the WEB to find this company, I was shocked to see the company is located in Tulsa, OK, recently founded and with only
    4 people in the corporate office and only $200,000 annual income declared.  I never saw the company's name until the paper work appeared.   Eddie returned to our home to try to convince us not to cancel our purchase - I cancelled the purchased and put a stop
    payment on the 2 checks after speaking with our local ADT cooporate representative.  I was lead to believe that the caller and Eddie were ADT employees and they were not.  The ADT COOPORATE REPRESENTATIVE suggested that I file a complaint with the police as our personal information such as phone number, name, address were somehow taken from ADT records.  The Cooporate ADT Representative mentioned that a former employee had left ADT and perhaps took a listing of ADT local customers.
    I should of called ADT before signing any agreement - my error.  However, I was told that our system was outdated (True), needed to be updated (not True), that ADT was leaving this area (not True).  The equipment would have been from A-PLUS Security, 2 E. Nine Mile road Suite 8, Pensacoa, FL 32534 and the security system from Central Security Group-Nationwide, Inc.   Both of these companies were not orally specified but rather just on the written documents.
    So, in summary, (1) I was miss lead to thinking I was dealing with ADT Security System and Honeywell equipment
    (2) the caller and later representative had our personal information including names, phone number, address, and that we were
    ADT customers.
    I cancelled the offer, held my 2 checks and we told the representataive to not call or come by again.
    - DEANNA P.
  • A
    Overall, I've been pleased. I wound up ordering a few more monitors when I realized the package fell short in a couple of areas so I ended up spending a bit more than I had budgeted for. The system is really good and I like the ability to check the alarm from my phone. It's convenient and priced competitively.
    - Karla G.
  • A
    - Carl M.
  • A
    Provided security system and support.  We opted for self installation.
    - Maureen S.
  • D
    Central Security Group - Nationwide (Headquarters)
    We were able to cancel, sent timely notice and checks. Agent finally gave up and did not return.
    - DEANNA P.
  • A
    The price was reasonable. He spent some extra time re-working the vents. I was impressed with him.
    - Jeffrey B.
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Home Security Companies in Panama City

Companies below are listed in alphabetical order.

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  • Frontpoint

    1595 Spring Hill Rd
    Vienna, Virginia

    Panama City Beach, Florida