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Storage Unit reviews in Palm Harbor

  • F
    When they packed the items the first time, they took a lot of time to pack the items and pad them, while packing them in the truck carefully. When we were ready to get the items from storage, the truck showed up packed haphazardly. We noticed that the majority of wood furniture was damaged or scratched. My dining room table's leg was broken, a lamp was missing the knob to turn it on and off and a lot of pieces were thrown into a box. My bedroom suite was damaged with deep gouges in the side of the bed, and the nightstands were scratched.  When I brought it up to the provider, he asked me if I was trying to get insurance money on the items. Some of our China was damaged in the move, even though they were in dish-saver packs.  He told me he was not responsible for those items since we packed them ourselves.

    UPDATE 3/23/15:  Because of the extensive damage to the furniture, I disputed the charge with American Express and with Angie's List.  Angie's List asked me to engage in their dispute resolution process, which I did.  I did eventually withdraw the AMEX dispute because they did perform a service, even if it was poorly.

    Promax sent out Elite Furniture Repair to repair the damaged items.  To their credit, they did actually try to repair everything.  At least my dining room set was fixed.  The bedroom suite did not turn out so well.  Elite used a furniture buffer in the night stands, which took all of the shine off of the nightstands.  They used some sort of substance which left parts of the nightstand looking like they are covered in grease, and for which I cannot get off.  There is a black, tacky like substance on the headboard that looks like a child's putty.  I'm afraid to take it off because this was an area where I could see damage down to the wood.  My bedroom set looks better than it did in that you can't tell at *first* glance that it's damaged, but it still looks used and damaged.

    I asked ProMax to reimburse me for the replacement cost of the queen bed and the 2 nightstands, which I thought was fair, considering the extent of the damage and that any new furniture would not match the existing armoire, however, Tom, the owner, refused.  Angie's List declared that we are at a "stalemate."

    I asked ProMax twice, some by phone and some by email, to personally come out and examine the damage and the owner, Tom, refused.  Tom said that he was too busy with another move and that he relied on Elite to be his eyes and ears.  I thought this was extremely poor business practice on his part.  I asked him again two times, via email, to come see the repairs and that the bed turned out poorly.  He did not respond.  How can you assess a problem if you are unwilling to look at it?

    One of the things that was upsetting to me, however, was that I was sent a storage contract after they had hauled away my house, stating that I should purchase insurance.  To be fair, it was included in the initial contract, but I didn't read it closely and should have.  I had to sign it to secure the moving date though.    I don't know why Tom sent that a second time as part of the storage contract.   On January 30, 2015, I asked Tom by email about that paragraph.  I asked " What happens if any of my things were damaged in the move?  What is the special insurance that is referred to?"  Tom replied that "We have a $20,000. policy that covers damage. we do have a standard procedure for damages that is followed should something arise."  Not having moved often, or having had an experience with damaged furniture, I relied (to my detriment) on his representation.  Because they had been easy to deal with, and I assumed everything would go smoothly, I wrongly took him at his word.  Tom had relayed to me that in all of his years of doing business, he had only had 1 claim.  I should have looked in to purchasing insurance, but really didn't think I needed to given his representation.

    ProMax's prices are pretty reasonable.  We had checked with other companies, and ProMax was cheaper, and they had the Angie's Super Service Award for last year. The fact that they offered storage services was a bonus as well, in terms of making a transition more seamless (versus a POD).  Next time, I would purchase my own insurance.  Tom offered me the option of repair or taking .60/lb for the furniture, but at .60 a pound, I couldn't even buy Walmart furniture for that price.  I should also note that my washing machine door had a deep scratch in it that Elite couldn't buff out.  Tom wrote a check for $150.00 for that damage.

    The responsiveness issue is in the middle for me.  They were easy to reach in the beginning, and they did promptly return phone calls.  Even after I informed them of the damage, they did continue to communicate, although, I felt he was hostile the first few times I had him on the phone after I notified him of the damage.  He had also sent me an email asking me to consider revising the review because he made efforts to make things right.  I emailed him telling him I was unhappy with the repairs and he did not respond.  I emailed him again after Angie's List declared a stalemate and he did not respond.

    For quality, given that they damaged most of my furniture, I would say poor.  I also didn't like that the owner Tom accused me of being a liar to get insurance money.  He later sort of apologized and said he was upset because it's rare that his movers damage things.  However, because of his initial hostility and the extent of the damaged furniture, I rate them an "F."

    I rated them an "D" on professionalism because 1) he accused me of lying in the beginning, 2) he refused to come look at the damage or the subsequent repairs and 3) he never responded to emails after he asked me to revise the review, and to which I told him I had asked for reimbursement because I wasn't happy with the repairs.  At least he did send out furniture repair and wrote the $150 check, which according to him, is more than most movers do.  I am appreciative of that, but still unhappy that my furniture is not in the condition that it was prior to moving.

    I wish I could give a higher overall rating than an "F,"  Because he was unwilling to completely rectify the situation over the bedroom suite to my satisfaction, after he had represented that they had procedures and a $20,000 policy, and did not acknowledge the emails after I told him I was not satisfied with the repairs to it, I am giving them an overall "F" rating.

    I wish I could upload pictures so I could show the damage.

    I discovered this after the fact, but if you're moving, the DOT and Federal Motor Carrier Safety have websites on how to protect your move and how to choose the right moving company.
    - Sherri S.
  • A
    Needed a safe, clean, and affordable storage solution for my father's belongings. He had recently moved to the area and had a 26 foot truck and a 17 foot truck worth of possessions to store. Both of the managers (Mr. Donaldson and Mr. Tamargo) were extremely courteous and helpful. Not only were they the only climate controlled facility with space available, but they were also the largest and cleanest facility in the area. Allowing my father and I to use temporary entry codes was a great convenience and made the chore of unloading that much easier. Initially my father and I rented two 10 x 20 spaces, but some realized we needed another. Mr. Donaldson did not skip a beat in helping us get a third space located very close to our first two units. When everything was all said and done my father only needed the first and third units. It took some creativity on his part, but Mr. Donaldson came through again and was able to rewrite my father's contract to accommodate what he had used. My father was even given a military discount! The customer service was the best I've seen. I would not hesitate to use this facility in the future.
    - Edward E.
  • A
    Excellent!
    - Holly H.
  • A
    These guys are the best. All furniture is thoroughly wrapped before it is moved. Moved into large house without a single scratch on any items or walls.
    - Thomas W.
  • A
    unknown
    - Jay N.
  • B
    Overall, they have been great. I would hire them again at this current time. They all have done a great job.
    - Marion T.
  • A
    They are personable and on time. They are absolutely A rated! They will bend over backward s to work with you.
    - ALICE S.
  • A
    UNITS ARE 12 X 20 AND EASY MOVE TERMS. NO DOWN PAYMENT REQUIRED. 24 HR ACCESS AND VERY PLEASANT TO DEAL WITH. NO EXTENDED CONTRACT WAS REQUIRED. UNITS WERE CLEAN AND CONCRETE IN STRUCTURE
    - PATRICIA C S.
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Storage Units in Palm Harbor

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