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Pet Care & Health reviews in Palatka

  • C
    Crill & Palm Veterinary Hospital
    While I have had some good experiences at Crill and Palm, probably more positive than negative...this last visit infuriated me enough to decide not to return.(again)..their location is convenient and there has been helpful staff in the past.
    BUT i don wish to enter the business again,..this is why...if you ask a very careful to treat the vet like they are right..even if you have questions..better to stuff them at the expense of your pet and just permit them to label you neurotic and crazy. They have done this to me on several visits when/or if I questioned a diagnosis or a price. God forbid I should know anything...and most times i did not care if the pet is getting good care, and acknowledge they have education.

    most recently a very sweet and vibrant little tom cat was neutered and his incision had apparently become infected. When taking him in to be seen 2 days after his surgery because he had no appetite, my usual vet was on vacation so I passed off to another..she didn't examine the site of the neuter..and took a rectal temperature which clearly caused him pain..said it was probaly a virus that he had not been vaccinated for (my fault of course..never theirs)...I asked if he could be given a shot of anti biotic because I felt he had an infection..and was treated as if I had leprosy. She then went off to make an estimate.

    I specifically pointed out my concerns..drooling at the mouth, no appetite, and he seemed to feel pain when handled. I was sure he had contracted an infection when he was neutered..and expected her to examine the site of the surgery but she did not and seemed very annoyed with me, and not concerned for the cats health. She was handling another emergency during my visit....which I was sympathetic to..but also feel my pet was entitled to care and attention. Basically, being treated badly for doing the right thing...and don't dare speak or argue with them...she told the handler not to allow me to keep my cat..which really angered me. Then I suppose she realized what a poor decision that was and backed down. After that though...who can speak to a vet like this? I decided I'd rather drive anywhere else to get the proper care and attention. I drove the cat 50 miles to an emergency vet clinic...paid to have him put on iv fuids and antibiotic..also had to pay for a motel so I could be there early to pick him up. the vet was caring and she said the neuter incision was large and infected...while I do not expect miracles..and am aware of the many germs and vaccinations..I was not going in to place blame on anyone..but simply expecting reasonable follow up care and attention for an infected incison, possible pain medication...instead I was coldly given the usual estimate of what it will cost me..even though I had already paid 150.00 for neutering...I know some vets charge more, some less...but I believe any vet w

    - jeanine o.
  • F
    I had an appointment for 8/31/12 at 10:30 AM. I arrived a few minutes early and waited for 25 minutes before I asked when the Dr. was going to see my cat. I was told that the Dr. wasn t even there yet. I asked why they scheduled an appointment when the doctor wasn't even there and they said that she was supposed to be, but was "running late."  The staff seemed disorganized and indifferent, so I left and went to another Veterinarian a block away where I received much better service in a friendly and professional atmosphere.
    - Joseph C.
  • A
    Crill & Palm Veterinary Hospital

    I've been taking all three of my dogs to Crill and Palm Veterinary Hospital for the past several years.
    The office staff is always friendly and helpful. They call to remind you of any appointments or check-ups.

    Dr. Van and Dr. Nelson have always been knowledgeable, friendly, never dismissive if you have any questions and committed to giving your and quot;family membersand quot; excellent care.
    We are lucky in Palatka area to have two such dedicated professionals.

    I highly recommend them.
    - Mark S.
  • B
    Crill & Palm Veterinary Hospital
    - Lisa P.
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Pet Care Providers in Palatka

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