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Storage Unit reviews in Orange Park

Real People ~ Real Reviews ~ Real Results

  • Ocean movers sent 3 men to move household items from storage to my house. One stayed in the truck, one went in to move boxes and one hung outside on his cell. When I told the mover in the truck that I could not afford to have him standing around the mover with the cell phone got aggressive with me and shouted, approaching me with arms waving. He went into the unit and began to move my things at which time he removed packing blankets and threw them outside on top of huge load of spit that he had just spat on the ground. He then began to throw my moving boxes, breaking glass. As if that weren't enough, he climbed up to the top of the unit and pulled a box box from the bottom and all boxes came crashing down! He broke so much antique glass and shattered so much fragile belongings that I told them to stop unloading the truck and I would hire another company. They delivered the boxes they had already loaded to my house but I would not allow the swearing, aggressive mover on my property. He paced around the cul'de'sac arms waving madly shouting "Clay county is the most racist county in Florida". The company refused to give me the name of their insurance carrier even after I showed them the damaged boxes and broken glass. They adjusted the bill by $85.00. My interaction with the woman on the phone was almost as bad as that of her worker. She said she fired him but I saw him on my block a month later. Beware Eagle Harbor, Fleming Island or anywhere people live who value their things.
    - Vicki A.
  • Everything went smoothly! Had to move stuff from 2 places! Very professional even fixed a ding in the wall at the new house!! Made sure everything was what I wanted...they would have done even more for me if I wanted (ceiling fans, tv hook up) Had 3 guys so it helped with all our stuff.  They were great and I would use them again for local move!
    - Kristin W.
  • I deal with their office on Wells Rd...They went up 20 percent on rate last year and raised it again 10 percent this year.
    Called 4 times to discuss with regional manager.  All calls were ignored...He finally sent an email offering a one time $10 off for one month off after I emailed the corporate office.  I am changing providers.

    - Jeffrey R.
  • My experience was not at this location specifically, but as I understand it, Extra Space Storage manages storage properties and their policies are universal, so this review should apply here as well.  We used the facility on Fleming Island and ?moved in? on April 25, 2014.  We had a long-term unit at Atlantic Self Storage in the past that we were very happy with, but we went here due to our daily commute made it easier to get to.  Even though they were more expensive, we thought the convenience of the location out-weighed the expense.  We were wrong!

     
    The first unpleasant surprise was that when we came in to sign the contract we discovered that they REQUIRE you to purchase insurance or provide ?proof? that your personal insurance company will cover the contents of the unit.  This requirement was NOT disclosed during the initial phone call when we were getting prices or it would have most likely changed our decision to utilize them.  Since we were moving the next day (Saturday) and could not provide proof from State Farm, we were FORCED to purchase it from the insurance company they promote.  Now we have no problem with them offering insurance, but the items we are storing do not need insurance and we resented them telling us we HAD to have it.  We also feel it is unethical that they offer only one insurance company.  Unfortunately, we had no time to make other arrangements.

     
    Fast forward to September. Today I found a rate increase notice that was apparently mailed out around August 22nd.  Since it was sent to the wrong address, its arrival was delayed.  It states that the monthly rate is going up almost $10 per month!  I thought it was perhaps sent in error as we just recently moved in, so I called them.  What I was told, and the manner in which the information was delivered is the reason for this review. 

     

    The manager was very defensive and blamed the company for the increase.  She went to great lengths to let me know that our continued patronage was NOT important by telling me that if we moved out, it would quickly be re-rented at the higher rate.  She also defended the higher rates by pointing out that this was the ONLY storage facility on the island.  Keep in mind that Fleming Island is not actually an ?island? and that the Atlantic Self Storage on Blanding?the one we wish we had gone to, is actually .9 miles closer to our home!  In addition, she implied that she has people waiting in line to rent the size unit we have and then dropped the bomb that Extra Space Storage?s policy is to RAISE THE RENT SIX MONTHS AFTER MOVE-IN AND THEN EVERY NINE MONTHS THERE-AFTER.  To be told this is their ?policy? is extremely upsetting!  One last thing she told me was that the property was up for sale so a different company may be managing it soon.  We are currently checking our options and may be moving our stuff?If not, maybe the new management company will be better since we are very disappointed with this one. 


    BOTTOM LINE: Do not rent a storage unit at ANY facility that is managed by Extra Space Storage!
    - LOREEN V.
  • As I was leaving the storage unit I sat in my vehicle made my phone calls & my texts as I proceeded to leave as I backed out,
    checking review & side mirrors, all was clear. But I hit the blue pole, the one were you sign in at as you enter. I parked my vehicle
    and went inside and spoke with Brandi, I explained that I just could not see the pole at all. She did advise that the pole has been hit many times. Brandi was more concerned with my health &  vehicle. Brandi advised that she would call corporate again to address the matter,there is limited parking to just stop by the office and this seems to happen quite frequently. Overall this facility is always very clean, friendly. And a safe place. You never feel like you are a bother to the personal when they are busy working and you have to stop them and ask them questions or go into the office, they are right there with a smile to greet you.
    - Kathleen P.
  • David and William did the move and they were both professional, efficient, and concerned that our furnishings were secure in the truck and packed correctly to avoid damage.  They were polite and worked their tail off doing a great job.  I need to add that I have moved about a half a dozen times in the past 15 years and by far they were the best.  In my opinion, we have Lord's Moving at the top and the rest fall far short in courtesy, professionalism, and efficiency.  Also, they never changed their price.  Jack guaranteed his bottom line price and honored that guarantee.  I wish I could say that about the other six movers that were used in the past but unfortunately, I could not. If you are in the market for a moving and storage company do yourself a favor and talk to Jack at Lord's Moving and Storage.  You won't be disappointed.
    - robert p.
  • So smooth! Easier move ever!
    - Gabrielle D.
  • I've made more than 15 moves during a long military career and Coastal Carolina out performed any of my previous moving experiences. Absolutely outstanding!
    - Douglas W.
  • unknown
    - Mark S.
  • unknown
    - Erick V.
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Storage Units in Orange Park

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