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Equipment Rental reviews in Odessa

  • D
    I placed the rental order over the phone with Jim. I requested rectangular tables, which he mentioned could fit eight people across and two on each end. I paid an additional $80 for delivery and when the arrived to deliver, I noticed the tables they brought were round. Even though I ordered the rectangular ones, I believe that Jim placed the wrong type in the order. The gentleman who delivered the order was extremely courteous at all times, but once I called Jim to notify the error, he informed me that he had sent us an e-mail with the order confirmation and that any error should have been fixed prior to their arrival - which we completely take responsibility for - I should have checked the e-mail confirmation to ensure the order was placed correctly.

    However, since the round tables would not fit the space we had, I tried to arrange a solution with Jim, who was not willing to work anything with us. Following are the solutions I presented to him and his response to all of them:

    - I offered to pick up the tables - he answered the store would close in 15 minutes (it was 11:45am and his business supposedly closed at noon) and he would not wait for us to arrive.

    - I offered to pay double delivery fee for them to bring the the correct order - at first he told me that it would be okay and that they could deliver at 7pm. After I accepted and told him that it would not be a problem as the party would not start until 9pm, he changed his mind and said and quot;Well, the tables may only get there by 9pm or laterand quot;. What happened to closing the shop at noon?

    Since Jim was not willing to go one extra mile to help us, we decided to keep the round tables, which ended up not working in the space we had and we were 10 seats shorter for our guests. Although we took responsibility for not checking the order summary in the e-mail because we trusted the order was taken correctly by him, our biggest concern with this company is the fact of them not willing to correct the mistake even when we agreed to pay double delivery fee or not willing to wait another 10 minutes for us to pick up the correct order - he was 100% unwilling to help!

    Also, on pick up date, their staff did not even announce themselves and went straight into our backyard to pick up the tables and chairs...this company clearly has an unethical way to conduct business. We do not recommend their services, especially when there are others providing better services for the same rate.

    We have rented from several companies in the past and we only gave them a shot because they were on Angies' list...well, won't do it again!
    - Vaine A.
  • A
    - Ronnie Y.
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Equipment Rentals in Odessa

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