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Deck And Porch reviews in Ocean Ridge

  • C
    Ross Services
    Initially, my experience with Ross Services was a very good one. The salesman did a nice job explaining the product and assured us that our satisfaction would be guaranteed ��� something I was glad to hear for a $22,000 project. The work included a new travertine patio to replace the old Chattahoochee, a refinishing of the in-ground pool and spa, and a new metal fence with two gates on each side of the house leading into the back yard. The patio work was done mostly in one day in March with multiple workers on site. The fence took a couple days but the work wasn���t done���due to permitting issues���until over a month later. It was after this initial installation that the problems began. There were issues with some of the travertine not being placed evenly, and even more seriously, one section almost immediately began getting moldy. I called our sales rep and after some back-and-forth some of the tiles were replaced; but the problem remained. When we set up the project we were repeatedly assured that there would be no drainage problem but it is apparent that this was not addressed in the quick work that was done. Nor was the repositioning of the electrical box and the air vent for the pool. (These last two issues were quickly fixable and so were actually addressed over the next few days.) No attempt was made to determine the cause of the drainage problem or why the tiles in one area became moldy right after installation. The feeling I got was that once the initial work was done Ross really wasn���t that interested in fulfilling the rest of their satisfaction guaranteed claim, especially if it meant having to re-do some of the initial work. Also, some of the pool tiles were also not level and so the waterfall between the spa and the pool slants and only works on one side. In addition, the salesman told us he would extend the patio on one side an additional foot or so with any leftover pavers free of charge. We noticed that instead of doing this, the company actually removed the extra boxes of pavers that were leftover and wouldn���t make good on this offer. As to the extension of the patio that we did contract and pay for, in the work crew���s haste, it forgot to put down a lining between the ground and the new pavers, and so there is a constant problem now of plants growing between the tiles. Ross���s response was to tell us to just use Round Up on the on the patio once a week! We soon realized that this kind of inattention to detail in order to get a particular part of the job done in a rush proved to be Ross��� calling card. They were on to another project... The fence construction also proved difficult and frustrating. The subcontractor was not very cooperative or willing to address flaws in workmanship. The gate and surrounding fencing on one side of the yard was not measured properly and so was not level, which was obvious to anyone looking at the fence. That meant that screws were sticking out when they should have been fully screwed in. This may have contributed to the top rail there being loose and not fully secured. As such, it now comes apart rather easily. Every time we contacted our sales rep at Ross we got the runaround. While he was a nice guy, he would repeatedly assure us that he would take care of our issues and someone from the work crew or the fencing company would call us and fix whatever the problem was. This rarely happened, and after another couple of weeks we had to call again. We���d be told the same thing but nothing ever happened. I must have been told 6 or 7 times that the ���fence guy��� would take care of the installation problem at the one gate but only once did someone come out and then he just looked at me incredulously and said to fix it meant having to redo it, which he seemed to think was just asking too much; i.e. he just wanted to make a simple cosmetic fix rather than fixing the structural problem. This is similar to the response I got regarding the moldy pavers. Due to this continued unwillingness to complete the project satisfactorily, we have just thrown up our hands now since whatever Ross says it will do doesn���t end up happening ��� including a promise that the finished patio would be pressure-cleaned before a final walk-through -- a walk-through we ask for but which was never scheduled. My final impression is that Ross wanted to get the main job done quickly and rely on quick fixes when there were any problems in their workmanship. They offered a same-as-cash deal through Wells Fargo, and once that contract was signed and they got their money from Wells Fargo, they seemed to lose interest entirely in fulfilling their customer satisfaction guarantee. I had high hopes for this company and their initial service appeared promising; but when you get down to it, they relied on short cuts and took the path of least resistance in the hope that this would be enough (or maybe that the customer would just give up). In short, when it came to providing a satisfactory conclusion to a very expensive project, they weren���t willing to go the distance.
    - Ben L.
  • A
    Ross Services
    Called up Ross Services and had Brian out at my house the next day to give me a quote. Was thinking about doing a stamped concrete overlay but he recommended going with the travertine pavers instead because of the condition of my old patio. After deciding on the pavers they were able to start within 7 days and they showed up on time and wasted no time getting to work. I was extremely impressed with their work ethic, professionalism and the quality of work they did. The crew that worked at my house were amazing and worked throughout the day in the hot sun without skipping a beat. They were friendly and always made sure everything was going exactly how i wanted it. I was a little sceptical when Brian told me they would be able to complete the patio in 2-3 days but they finished up in exactly two days. They left everything clean, neat and the few left over pavers were stacked in a nice pile.  Part of the patio they had to go around two palm trees and with one of the trees actually had to dig out and old stump, roots, etc. The craftmenship on the stones that were cut is exceptional. I am extremely pleased with the work that Ross Services did and would recommend them to anyone. Brian always kept in touch with me to make sure everything was going as i wanted and a few days after the patio was finished called again to make sure i was fully satisfied.  I have contractors doing work in my yard for various other projects and everyone comments how great my patio looks.  I love my patio and believe it was worth every penny.
    - Vincent C.
  • A
    Preventive Maintenance Support Services Inc
    They came when they said they would. They did what they said they would. They did an excellent job. They were very professional and most importantly was they cleaned up  perfectly. I was very pleased and I would use them again.
    - Cynthia K.
  • A
    Glasgow Construction
    Work was done on time and in a professional manner, Paul and crew responded to various changes and issues without drama and got the job done. I will add photos asap. House looks great! I actually thought I could refinish the hardwoods myself, but was I wrong! Paul came to the rescue and finished them for me, they look awesome. The floor was originally covered with carpet with pad adhered to the wood, after I removed that mess, there where a thousand nails in the floor. What a mess! I don't know how Paul was able to make it look so beautiful, but he did. Thanks so much to all of the guys for a job well done.
    - DEBRA G.
  • A
    The Old Spouse Handyman Service
    Excellent. Despite having a personal health issue Sam still scheduled and completed our job with the help of his capable assistant Barbara. Wonderful people.
    - Ken C.
  • A
    Solid Structures Decks & Fences
    unknown
    - Linda C.
  • A
    Gold Coast Surfaces Inc
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    - Lenny A.
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Deck And Porch Contractors in Ocean Ridge

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