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Septic Tank Cleaning reviews in Oakland

  • A
    Green's Environmental Services
    After all the drama with Drainage Solutions (see my review on Drainage Solutions), we contacted Dominique who was clear & communicative from the beginning.  He actually tried to talk to Frank with Drainage Solutions for us to get him to do the right thing, but like an uneducated redneck, Frank refused to fix his work.  Dominique talked to me for a long time, explaining what he thought could be wrong with our septic pump.  When he got nowhere with Frank, Dominique personally came out himself to our house to replace the pump.  He thoroughly answered all my questions and really took the time to make sure I understood how the system works.  He also found some logistical issues with the septic well and was going to fix it for free (although I paid him for the parts as I requested it).  He also told us that the cat granules from our cat toilet was not good for the system (which Drainage Solutions told us multiple times that it was ok), and we made a compromise (as the cat toilet is so convenient for us) that we could move it upstairs (ground level) so the pump downstairs wouldn't have to work so hard and that we could get our upstairs tanks pumped every 3 years.  He also suggested a riser for the downstairs well so that debris and dirt would not fall into it every time we had to open it up so it wouldn't clog our system.  We also pumped the upstairs wells, as apparently it had not been pumped previously with the closing of our house (although it should have been after our house inspection before we purchased the house ... so another lie Drainage Solutions told us).  They also had to come back later to replace some wires of the septic alarm as our tree people accidentally cut the wires while taking down some bushes.  Dominique and his team came out promptly to fix the wires, and we ended up getting a new alarm as it was only $50 more than replacing the 2 wires.  We have had no problem with the system now for over 1 month since the initial service was done.  In summary, Dominique and his company do business the right way.  He takes his time to clearly communicate everything and make sure you understand and agree with everything being done.  He also cares about getting the job done right and making sure you are happy with the job done.  He is not about swindling you for every dollar you have.  Thank you for a job well done and we look forward to working with you again in the future if we need!
    - Minh L.
  • F
    Drainage Solutions - Septic Repair & Service

    AWFUL!  ONGOING DRAMA WITH THIS COMPANY! This is BY FAR the worst company we have ever worked with here in Orlando.  The pump alarm went off after 2 weeks and they said our motor had burnt out.  The honored the warranty, and replaced it with a new pump (same model).  Alarm went off again after 2 weeks.  At first, they were not willing to do another replacement and told us we would have to pay for a better pump despite still not knowing exactly what the problem was.  After much yelling back and forth, and he said, she said, they upgraded us to a 1/2 HP Goulds Sewage Pump at no cost.  The alarm went off again after just a few days this time.  At this time, we also called an electrician to make sure it wasn't related to the wiring.  When Drainage Solutions finally came out, they found that the clamp on the superficial pipe in the septic well was undone.  They were not sure why at that time, but clamped it back again.  Pump worked for several months until we were on vacation again with my parents home.  Alarm went off again.  Despite calling repeatedly, Drainage Solutions to this date (now 4 weeks out) still has not come out to see what the problem was with the pump.  We had to call another company to get it checked out as our toilets were overflowing (which was mentioned to Frank, but he still had no rush to come out making several excuses including that we were out of his way).  This company found that the clamp closer to the septic pump (in the water) was undone.  They weren't sure why, but they felt that this pump (as well as the original pump) was more than sufficient for our house (which this septic pump has to pump uphill).  We actually had a 3rd company come look at it, and they felt the same way.  Despite our septic pump having a one year warranty, Drainage Solutions (and Gorman who they bought it from) refused to replace the pump, continuing to insist that we needed to buy a whole new pump (instead of just paying for the difference).  I called a 4th company, who said that was crap and that the warranty has to be honored (which is also what the 2nd company had told me too).  Frank and his company do not finish the job that was initially asked of them, and when problems occur, they turn their backs on you.  We are still stuck with a pump that is not working, and our toilets overflowing, and they STILL have not come out to see what could be the problem ... and only want to charge us more money to buy a new, more expensive pump, when they still have no idea exactly what the problem with the system is.  We do not flush anything down our toilets except toilet paper.  If I could give below an F, I would.  They have been so frustrating to work with and having operation toilets are very important for a house, especially when we have guests.  We are not drainage/septic tank people, so we have no idea how to fix this problem.  THIS IS WHAT THEIR JOB IS ... if they can't do it properly, they should go out of business!!!


    RESPONSE TO COMPANY'S RESPONSE:  That was the problem with this company.  They never viewed us as their customer although it is OUR house.  Yes, the bank paid them directly, but that was part of the agreement for closing was that the bank fix any major problems.  They always just wanted to put a bandaid on the problem instead of trying to find exactly what the problem was.  All they cared about was charging you for coming out (although I would have none of that), when they should be diagnosing the problem.  This company has no idea what they are doing.  They wanted us to put in a 2 HP grinder pump which would also require us to change our electrical system down there.  When I talked to other companies, they said there was no need to replace my electrical system as a 1 HP grinder pump was more than sufficient and can run off my current system.  Drainage Solutions had no idea there was a 1 HP grinder pump that could do this.  This company also lied about saying the bank did not approve putting in a more powerful or grinder pump (as this was Drainage Solutions' recommendations in the first place).  I called the bank and they said this company never submitted anything to that effect and e-mailed me all the paperwork that was submitted.  BE CAREFUL with this company!  They are only after your money, and sure, they may be ok at first, but if anything goes wrong, don't count on them.  They are a FRAUD ... check out their history ... changing their company name three times (see Drainfield Doctor who was run by the same guy Frank) because they had bad reviews and also this Frank guy should not be working as he is technically on worker's compensation, so he is abusing the system!

    - Minh L.
  • A
    Green's Environmental Services
    We noticed toliet "burping" and soon after water failed to flush out properly.  We called Greens after checking numerous reviews and other research materials.  Dominique provided great information over the phone and was very detailed.  He set an appointment  immediately and Virgil arrived at our home 2.5 hours later: FANTASTIC response time.  Virgil walked us through every step of this process.  Virgil was another great source of information regarding his field.  
    Virgil located and dug out two of the tanks top openings, very carfully avoiding THREE sprinkler lines running nearly on top of the first lid.  He showed the tops to us on and then after removal.  He pointed out the obvious blockage and immediately went to work.  (Virgil was able to locate all of the removed dirt neatly into two piles.)  He removed every drop of "material" from both sides of the tank and cleaned the filter.  Again, he showed us the concrete bottom of the tank and clean sidewalls.  Virgil removed any remaining blockage from the exit pipe from the house and reassembled the tank.  He replaced the dirt and the pieces of sod he removed.  The yard looks undisturbed as if nothing had occurred.
    This entire process took approximately 2.25 hrs from arrival to exit.  The price was better than expected and the service was exceptional.  We will call Greens for all of our septic services in the future.  Thanks again Virgil!!   
    - MICHAEL M.
  • A
    HARRISON'S SEPTIC SYSTEMS
    All work was completed on time as promised and they left the area in great shape even leveling out the elevation with some of the extra dirt. There estimate was the best and their workmanship did not disappoint. I know we will not need to use his service again for many years but I highly recommend giving them a call if you have septic problems.
    - Brian S.
  • F
    Dial Septic Tanks Svc Inc
    I was in dire need to a company to check my septic system.  I figured the best option was to use Angies list to provide a highly rated company that I could trust to perform the work.  Dial septic showed up at the top of the list of ratings so I called.  Dial promised to send a technician out to my home the following day after my call.  Never showed up.  Talked to a person with the company [name witheld] who then recomitted to show up at my home 5/16 PM.  Never showed up.  Then comitted to meet me between 8-9AM 5/17.  The individual never showed up or called.  Purely unacceptable.
    - David B.
  • F
    ABEL SEPTIC TANK INC
    Abel installed the septic system at my house when the home was built. Was installed improperly, but they will not own up to it. Had to continue service with them to maintain the system. Had to call them every 6 - 8 weeks to fix the alarm sounding. They NEVER fixed to problem!
    - MaryBeth B.
  • A
    Roto-Rooter Plumbing & Water Cleanup
    Bruce and Mike were great. On time, friendly and helpful. I had already found and dug up the access and they said that was a good idea as they would have had to charge me extra for that. It would have been difficult for them to find it. They did a good job of emptying and cleaning the tank of sludge and told me where to get a better manhole cover than the one that was there. I will use them again when my septic needs cleaning.
    - CARL P.
  • A
    Anytime Septic
    Very well. Professional and timely.
    - Dennis B.
  • A
    Anytime Septic
    The service was both very professional and courteous. We were called prior to arrival of the technicians and the arrival time was exactly as scheduled.
    - Gene Z.
  • A
    Green's Environmental Services
    Virgil was extremely helpful & informative - he's done the best job we've seen, ever!  We would like Virgil to service our home in the future.
    - Cheryl A.
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Septic Tank Services in Oakland

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