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Chimney & Fireplace reviews in Northdale

  • A
    Olde World Chimney Sweep, Inc.
    Excellent company. Impressive teamwork . Punctual and completed the work in a timely manner. Clearly explained the work they were going to do and the results of the inspection. Cost was as stated when the service was scheduled. I���m very satisfied with their work and plan to continue using their services as needed.
    - IRMA S.
  • F
    Advanced Gas Works
    I am so upset by how rude and ridiculous my experience just was with Eddie from Advanced Gas Works. He was referred by the company that installed my gas fireplace and they told me he gave free estimates. I called and told him over the phone that I had changed the batteries in the remote and inside the fireplace, and it was not working. He said to text him my address and he could possibly come out the same day. Around 3:30pm I text to see if he was still going to be able to make it and he said "not today." No attempt for rescheduling. I text him again this morning and asked if he thought he could come today and he said yes. When he arrived he asked again if I changed the batteries and I said yes. Apparently there are 2 sets of batteries in there, 4 AA and 2 D and I only knew about one set. I grabbed the D batteries and he popped them in - he was here for no more than 5 minutes. Then he tells me I owe him $85 for a service call. When I looked at him wide-eyed, he said he would drop it to $65. I said that the fireplace company told me he gave free estimates and he said no, and that he had been burned before since it cost him time and gas to get there. I totally understand that, but he never told me there would be a fee for a service call and I was under the impression that it would be a free estimate. I would have gladly paid him SOMETHING for his time, but even $65 for 5 minutes when I know he was already in my area was unreasonable. As I was writing the check, I told him he should have at least informed me over the phone that there was going to be a service charge before booking the appointment and he kept talking over me, saying that I wanted him to give his services away for free! That is not what I was saying at all, and kept trying to explain that he should at least give a new customer information on his fees when they first contact him. He continued to argue with me, saying that he had been burned so many times. After he was so rude, I handed him the check and said I was sorry but I would not be calling him for service again. He responded: "That's ok, I am completely fine with that." He continued to argue with me the whole way out the door. I am completely in shock at a business owner's lack of regard for customer satisfaction or his reputation! Awful experience!!
    - Alyssa P.
  • A
    Atlas Grill Cleaning
    Matt and partner Dominic were top-notch professionals. In his first visit, Matt told us which replacement parts were needed, the best place to purchase the parts, and explained that burners on our unit had a lifetime warranty. Dominic did an amazing job cleaning and repairing the grill. We will definitely use Atlas Grill again.
    - Ellen M.
  • A
    Olde World Chimney Sweep, Inc.
    Very good work on the chimney cleaning, very satisfied, good competent honest people. However, they couldn't really help with the repair or replacement of our chimney cap, their capabilities for that kind of work are limited.
    - Raymond D.
  • F
    Creative Outdoor Kitchens
    The metal shelf in out fireplace started to warp. We contacted Creative outdoor Kitchen about a month after it was installed. It took them 7 months to work with the vendor to have the shelf replaced. And while the shelf was under warranty, we got a bill for $175 in labor from the vendor for them to replace the shelf. They are not very responsive and difficult to deal with.
    - Keri M.
  • A
    Avery Construction Design Consulting INC
    This was my first experience having major renovations done to our home and we were very apprehensive after hearing so many contractor horror stories. We scheduled an appointment with Jason and he arrived on time and immediately put us at ease with his demeanor. He was the third contracting company we had gotten a quote from. He wasn't the cheapest but we felt most confident with him. This turned out to be the right decision. The gentlemen that did the work were Fariz (Speedy) and Nick. I couldn't be happier with the work they performed. They were on time everyday, polite, hard working, careful with our belongings, and left the house as clean and neat as possible everyday before they left. The new floors look amazing! As does the fireplace. The job took a bit longer than what was proposed but they were there everyday working on the project and I never felt abandoned. Not to mention, the quality of the work that was being performed was worth waiting a little longer. The project manager, Keith, was extraordinary as well. He would check in regularly to check on the progress and help answer any questions. The final product is just stunning. It looks like a totally different house now. 
    So would I recommend these guys? Oh yeah. I'd hire them again in an instant.
    - Albert V.
  • A
    Advanced Gas Works
    Eddie was really responsive. He got back to me the next business day to schedule a service date. It took me 2 days to call him back and he was able to fit me into his schedule the next day. I was on a conference call when he arrived. I showed him where the old range should go, and as I had purchased a new gas connector, showed him that as well in case he needed it (he did). Eddie did the job quickly and all seems to work well. As I was a bit distracted, I didn't observe all of his work, but the final outcome is good. I do need to follow up with him on a question, and feel confident he'll answer my question as he was a really nice guy and quite professional. Highly recommend. Service cost $85.
    - Elizabeth S.
  • A
    Atlas Grill Cleaning
    Matt, of Atlas Grill Cleaning,  researched for the replacement, placed the order and delivered it to our home.  He then replaced the old grill with the new one and carted the old one away.  Bravo!  Excellent job and could not be more satisfied.  Will definitely use Atlas Grill Cleaning for all my future grill cleaning needs and will highly recommend.
    - Leyna J.
  • F
    Advanced Gas Works
    Completely unreliable and no regard for customer's time or well being.
    They did not show up to their scheduled appointment which we had waited 5 days for.  We called them and left voicemails and they never called back.  As a result our family and newborn baby went 1.5 weeks without a dryer and unable to do any laundry.  
    I would not recommend trusting your family's needs to this company.
    - KEVIN S.
  • A
    Atlas Grill Cleaning
    Atlas was great.  When contacted, Matthew immediately came to look at the job and provide an estimate.  He had to order replacement parts to repair the igniters for the outdoor gas grill. It took about a week for the parts to be shipped.  As soon as they were received, an appointment was scheduled for Saturday.  Matthew arrived exactly when he said he would and began the work immediately.  The whole job took about 2 hours.  After he was done, he explained what he did, showed us the work he performed and provided recommendations.  He did a fantastic job and took pride in his work.  I highly recommend him and would definitely use him again.
    - Thomas K.
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Chimney And Fireplace Contractors in Northdale

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