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Oral Surgery reviews in North Palm Beach

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  • He has been my dentist for almost 10 years. He has done a lot of my crown work. He made a budget plan with me and we picked which work need to be done first and have been going through the list. The office is very clean and tidy. The staff is very friendly and they call me ahead of time to remind me of appointments. And they have been really good about seeing us for emergencies right away.
    - Mary J.
  • I have had many many years of excellent, caring good service. It has been a joy to work with him. He is very professional, his staff is like a family, they all seem to like what they are doing and treat their patients like part their family.
    - Mary Llew C.
  • The whole office is all glass from floor to ceiling. I have never been in a dentist's office so beautiful. The staff were overjoyed to talk to me and it was like talking to an old friend. All the staff have been there since he started and no one has ever left. I was overwhelmed. The dentist was just the greatest guy. I have a hard time making this report brief because I am so overjoyed. He gave me half of the price that 3 other dentists have given me in cost. The dentist that did the root canal did it and I didn't even know he had it! I had more fun with those dentists than I have ever had in my life.

    I accidentally went to the dentist on the wrong day and was very nervous so he got a cab for me and paid for it! Every single person that has anything to do with this practice is absolutely amazing. I had more fun there than I have ever had in years.

    He was rated one of the best dentists in the US and the state of Florida by a Magazine.
    - Dorothy R.
  • both times Dr. Thompson was amazing! I am not sure how he does what he does but he is the BEST. I went under anesthesia for the extraction both times. I have really long roots that go deep and the first time I had this procedure done by another Dr. in Texas many years ago it was a distaster that lasted for 4 hours and ended up with me in shock. Not the case with Dr. Thompson. He is kind and has a soft gentle manner , got me under and had the tooth out and the implant in with bone grafts in an hour. It was as smooth as a procedure could go. Best of all is that I did not even have to use pain medication following the procedures. I was amazed. He is definitely worth every penny and I was surprised to following day to get flowers from his office both times with a nice note and follow up calls to make sure I was doing OK. Best Oral Surgeon in Florida is not anywhere!
    - kristofer g.
  • He corrected all of that. I had no problems afterwards. I have no pain.
    He cares about you afterwards, too! He fills latex gloves with water and freezes them, so that you can put them on your face afterwards. He gives you recipe books on making smoothies, so that you can sip through a straw.
    Everyone in the office is knowledgeable. He communicated well to me and to my husband very well, so that we would know what the work would entail.
    - Christina G.
  • He's a dichotomy, he really is. I found him very intelligent and very charming. I was kept on several occasions for 45 minutes at a time. I spoke to him about it and said that my time was a little valuable too here. He said he was so busy and so sorry. He was apologetic. I had a business for many years and billed per hour. My limit was 15 minutes, if a provider kept me waiting for more than 15 minutes, I left. At this particular time I had nowhere else to go, so I stuck with it. That was one issue I had. Another issue which I never brought up to him, the implant surgery is quite expensive. The total cost of all of it was around $14,000 and change. Of course, the insurance covers none of that, so it's out of my pocket, which I knew going in. About half of that went to Dr. Charles because he did the bone, I had extensive bone loss and he did a lot of bone grafting. Then when I thought he was ready to do the implant surgery, he actually had his office ask me for the money. This was about 6 to 7 weeks before I was even due to get the implants. I just thought asking for $7000 six weeks early, it upset me a little bit and my husband too. I've never heard such a thing. Three titanium rods can't possibly cost that much to order in and sit on your shelf. That's one thing. There were times when I felt the office wasn't all that clean, which unnerved me. In fact, I almost changed and called a girlfriend and said that I was really having doubts about this dentist. He would rush me through. He just seemed hurried. That's not to say he wasn't good at what he did, because he was. He did seem like a man who had a disorganized office staff, in fact it turned over a couple times while I was there. I started this implant procedure back in June and it takes about 6 months. You get to know the staff during that period of time. Dr. Charles started out incredibly charming and very conversant. We had some nice conversations. He's a brilliant guy. He's from Canada. He's just a brilliant, brilliant guy. Week after week it seemed to get busier and busier and more and more manic in the office. I came away with mixed feelings about him. Would I recommend him? I don't know. I don't know if I would recommend him. Would I give him a total F across the board? No, because he was good. He is smart. I think he just needs a little more organization in his office. He finally hired an implant coordinator. That was after I already had my implants in. Maybe he's on top of the situation on all of that. If he got his time management down and his billing down, then I would recommend him because across the board he did a good job. He kept me waiting, that's the time management thing. He took my money too soon, that's the billing management thing. Other than that, he's a nice, nice person. I hesitate to just trash somebody.
    - Michael M.
  • If $ is a factor in an oral surgeon, this is not the place to go! I saw the office was given an A grade. Perhaps the difference being impacted wisdom tooth and regular wisdom tooth removal.

    REBUTTAL TO SERVICE PROVIDER RESPONSE: I would like to respond to the information that was supplied by Amy Tatum. Practice Administrator, in regard to my complaint filed against Dr. Makepeace Charles. This is the first time I realized Ms. Tatum, or her title, existed in this office. This dispute has been going on since May, 2011, and I do not understand why it has taken so long for Ms. Tatum to be involved. I also note that when Angie's List first contacted Dr. Charles about my dispute, Dr. Charles was given 30 days to respond, which would have been the later part of October. The rebuttal, submitted by Ms. Tatum was submitted after the 30 day period, and I believe it was because of a letter that I sent to Dr. Charles, dated October 28, 2011 that Dr. Charles believed it to be a "Igottcha" letter. Nothing could be further from the truth. When Ms. Tatum contacted Angie's List, she also attached a copy of my letter along with her letter. In the very first sentence of the first paragraph, the only part of my letter that was quoted verbatum was "In the letter I sent your office I stated that my mind was not as sharp as it used to be and I need to accept that.:" In that only my Neurologist and I understand what the Multiple Sclerosis is doing to my brain and this comment should not have been addressed in your letter to Angie's List. I am not ashamed of what I wrote (which you referred to as being politically incorrect), it is the truth and what is happening to me cognitively is a problem that I AM having hard time accepting, but I also realize it is what it is, thru no fault of my own. Your attempt at character assassination is another area used in bad judgment. The MS problem has absolutely nothing to do with me, and that is the way the complaint should have been addressed. On 1/28/2011 Dr. Charles wrote report about a pre-op visit (on 1/6/11) that never happened. My main complaint was that I needed a biopsy and I wanted my right wisdom tooth removed. In fact we were not aware of the cyst around the tooth until the impacted tooth was removed. I have never been anything but truthful (again otherwise was noted in the first paragraph that I always told different stories). From the first I have stated Dr. Charles told me he was going to try to get over half of the $3,000 charge covered by Medicare. On the Medicare form it shows $1,875. being the amount that was submitted. I was told that since I paid the $3,000 charge prior to the wisdom tooth removal, that the Medicare check would be sent direct to me. Another misnomer, 6 months after the procedure (on 6/30/11) the approved Medicare amount $543.22 was determined and a check for $434.48 (80%) was sent to Dr. Charles. It took three phone calls to his office before the check was returned to me. The balance of what Medicare approved ($108.64) was not given to me because Dr. Charles decided this never should have been submitted to Medicare. Since I was upfront stating that Dr. Charles was going to try to get over 1/2 of the cost from Medicare, could you please explain how Dr. Charles was so stingy he decided he was wrong sending this to Medicare and thus the $108.64 did not belong to me?

    In paagraph 2, your office is referred to as having a higher quality work and custmer service and tghis justifies this office not beng the cheapest office. As I have reported on Angie's list, I have had an occasion to see another oral surgeon on another matter. Close to that of Dr. Charles, that was a class act. I questioned someone on the office staff as to what the charge would be to have an impacted wisdom tooth removed, describing the procedure done in your office. I was told $1,000 - $500 for the surgeon and $500 for the anesthesia. Please refer to my letter (the one you copied and mailed to Angie's List). On page 3, paragraph #2 "If anything good were to come from this experience it would be finding out the type of procedure is done with anesthesia. I felt guilty because I tried to climb out of the chair when you were taking out the tooth." I was never presented an alternate to the novacaine, so your claim to having such a high quality office seems to be misguided. Your office charged 3 times the amount and I was never offered the chance to be asleep during the proceedure! I request, since $434.58 had been reluctantly returned to me, an additional $1,000 would be a suitable request. That is, of course, based on you being able to supply Angie's list with a copy of my signed consent form. Should a copy of this form not be produced, I will ask for $1500. This is a fair amount comparedto the amount charged in the office of another oral surgeon.
    - florence s.
  • Our son's teeth have been bothering him but due to his school schedule, it was difficult to schedule the procedure. Finally, during Spring Break he had to have them removed, they were hurting and he was in discomfort. The staff worked with his schedule and the visit was very quick, and the office is friendly, clean, professional.
    - Keryn P.
  • My husband and I go to him. He's a very good dentist. He is efficient, caring, and informative.
    - cynthia m.
  • He and his staff are friendly. He was recommended to me by a friend and I have recommended him to someone else. I rate him very highly.
    - Richard M.
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Oral Surgeons in North Palm Beach

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