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Hvac Repair reviews in Noma

  • F
    Hybrid Air Heating & Air Conditioning, Inc.

    I was told by others that this particular system was not intended for my application. Mr. Young convinced us that it would be the perfect application for us. This type of system was intended for small workshop. The problem is that the system cannot get within 5 degrees, plus or minus, of what the thermostat is set at. I have had his technicians out to troubleshoot the system, several times to try different workarounds to get it to work properly in our home. I have been working with them since last October trying to have them fix my system so that it works with my home. I called after each visit and new workaround, and I was told three times that they have closed the ticket on my unit. They never try to reach out to me to see if the new workaround was working, it's always me trying to call them. The instillation was sloppy and he has his techs send him pictures to verify the work. Other companies come out after the installation and make sure it was done properly and the customer is happy. The Train engineer actually came out and verified that it was not the correct system for this application. They used gobs of caulking to cover a downspout elbow which housed the lines to the indoor unit. I can't begin to tell you the nightmare I have been through with this company. My biggest complaint is that Mr. Ben Young, the owner, also the person that sold this system is completely unresponsive. Mr. Young's method of operation is that once the unit is on and running, he wants you to go on Google and write him a good review. I guess as long as you do not have problems they would not seem like a bad company, but if you have problems look out! Mr. Ben Young is the most unprofessional business owner I have ever come across, he needs some training with regard to customer relations.

    - Elizabeth K.
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HVAC Contractors in Noma

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