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Auto Shop reviews in Nokomis

  • F
    I purchased a $60,000+ F250 diesel from them. Sales was excellent but their service department is a joke. After scheduling and bringing my car in on time (9AM) for my first oil, filter, wheel rotation and straightening of off center steering wheel they could not accomplish these minor things by the end of the day. Seriously, 2 days for an oil change? Additionally, the passenger side mirror had fallen out (before I brought it in). Something with a broken clip on the back of the mirror. All I got was excuses and told Ford denied the request to replace because the photos the customer service manager took had water spots on the mirror. Seriously? It has to do with a broken clip not water spots. Worst service department ever.
    - Brian M.
  • A
    They always do the checkup. I don't drive a whole lot. They've been really careful about telling me, "Just because you don't drive a lot, doesn't mean your tires aren't going to rot from the sun. You don't have a garage, your car sits out in the sun all the time." They do routine stuff. I take them in for routine stuff. They change the oil, they check the air conditioning and all that kind of stuff. Apparently, there were some clogged filters around which doesn't really surprise me.
    - Barbara Q.
  • A
    I have an old car, it's a 2005 Toyota with very, very low miles on it because I don't have to drive to work and stuff. I took it in to get it checked out. When they came back they said, "We changed the oil like you said, but there is a problem. There is a small leak in the water line and the reason is that it has cracked from the sun and the heat. There are a few other things that are cracking, they're getting ready to leak too. So you can wait until they are really big cracks or you can replace them now. Which do you want to do?" I said, "Let's replace them now so I don't have to be on the side of the road." So that's what we did. That's not a huge surprise either. The car is older and I can't remember the last time the hoses were replaced and some of the other work was done and all of the fluids got checked and replaced and all that other kind of stuff. So they were fine. The only thing that happened that was a real annoyance was that I left the car there overnight because they weren't going to be able to do it all that afternoon when I brought it in. So they brought me home and I said, "Listen, it's really important that you get me at eight o'clock because I have a nine o'clock appointment," and they said, "Yeah, yeah, no problem." So, at 8:30 I called them and said, "Hey, what's happening?" They said, "Okay, he is on his way." It turned out there was just a big old fat mix-up. When the driver came I was pissed and he said, "Well, that's not right. If you had been the first one on the list, I would have come here instead of going down to North Port to pick somebody up because it wasn't urgent." So it was a mix-up. Once they realized it was a mix-up and they saw that there was steam coming out of my ear because I had to change my appointment and I was not a happy camper, they were like, "Okay, look, we're really sorry. It was our fault. We will give you a credit." So they were really responsive and good about that. I understand sometimes things gets screwy and your name gets on the list and it's not perfectly in order and stuff. So I can't say that it was bad, I'm just saying that I was a lunatic. It was just a small human screw up. They gave me a credit, they were incredibly apologetic and they acknowledged their mistake immediately.
    - Barbara Q.
  • A
    Stopped by to see shop & set up an appointment for squeaky belts when starting in the morning. They were not too busy, so they took a look under the hood-no charge. Thought belt tension needed adjustment & did it while I waited.  Hopefully this will do the trick. Will know tomorrow morning, but will go back for regular service. Pleasant & reasonable.
    - Joe H.
  • F
    We contacted Erin and Bill's Automotive and Transport to transport a brand new car from Florida to New York. We had a difficult time getting an exact date of pickup. When we did get a date, they arrived a day late. Before the driver, Dave from Machias New York, loaded the car he inspected it and said it was in perfect condition. He proceeded to back the car onto the truck and it took him 4-5 tries to get it properly positioned.
    When we went to pick up the car they charged our credit card $850 when they quoted us $750. We had to tell them we wanted $100 credited back which they reluctantly did. They then pulled the car around and our white car was black with filth. After we stopped and looked at the car more closely we observed deep gauges in the rear bumper that were initially difficult to see because the car was so dirty. We immediately returned to Erin and Bill's. They acknowledge the damage and said they would have it repaired and contact us.
    Well phone call after phone call Kim answered and said she would have Erin call us back. It never happened. We took the car for four estimates all came in between $1000 and $1100. We called Kim and told her to credit our card the $750 and we will pay for the repairs. Again, I will have Erin call you which never happened. Finally, one of the collision shops contacted Erin and he said they would not pay for any repairs because we did the damage in the 10-15 minutes we had the car.
    Overall, this is the most unethical, unprofessional, dishonest company I have ever dealt with. Unfortunately, I did not read all of the terrible reviews about this company on the internet. If I had done so, I would have known never to do business with this company.
    - Tracy G.
  • A
    It worked out very well and I really like them very much. They've done a few of our cars. They are honest and tell me things that I can wait on or that aren't really that important to fix at the time. It is very honest of them not to try to talk me into a bunch of services that I don't need. They do a very good job on the things that they do recommend. They offer to drive me if I need a ride. They are not the cheapest people in town but they do a very good job. They are very quick. I will absolutely use them again.
    - Elizabeth C.
  • D
    The bill came to $637. I asked why so much to change out one tire pressure sensor? The service rep checked with the parts department who had written in the charge for the sensor that was replaced. He discovered they had made a $200 error! They had overcharged me $200 for the part! He didn't apologize.  
    I paid the reduced $435 bill and drove away. 5 miles later, the same tire pressure sensor light on the instrument panel came on again. So, I drove back to the dealership service department and asked them to check why this had happened after I had just had a new sensor installed; the only sensor they had said needed to be replaced. They checked my car once again and came back to tell me that I suddenly needed all three other tire sensor's replaced, too, and to the tune of $200 each plus labor. 
    I drove home. I'll never go back to them again.
    - nicholas n.
  • A
    Perfect, as always. For years they have maintained a Sebring, Lincoln and classic Mercedes for us. They can always be trusted to perform perfect work and they can be trusted in what they say. They have kept these cars in mint condition. I also have a background as a Federal Aviation Administration licensed aviation airframe and powerplant mechanic. I can spot an excellent facility quite easily!

    - DUANE T.
  • F

    On August 16, 2013 I brought my 2002 Subaru Forester to Luther White Bear Acura Subaru, 3525 No. Hwy.61, White Bear Lake, Mn     55110.  I was given a loaner car to use while my vehicle was in for service.  The loaner car was a much newer car, which I had no issue with, but I was given absolutely no instruction on the car functions.  I figured it out on my own.  My car was not road safe, but I did manage to get it to the dealership without having it towed. 

    When I dropped my car off, I spoke to a young man.  I reached for a business card which had the name Greg Nichols/service advisor on it.  At some point when I called to get an update on my vehicle, I was told that someone named Steve would now be my service advisor.  I noted that change on the business card.  The initial communication with the service department was prompt.  This would be their service department informing me of the estimate on my vehicle.  I requested a few days to think the estimate over.  They had no problem with that.  Several days later, I told them to go ahead with the work.  From then on, the communication from the service department was almost non-existent unless I initiated an update.  Telephone tag was constant, even though they could have left  messages on my home phone.  On the invoice I received when I finally got my car back on 9/5/2013, the R.O. date was 8/20/13.  I believe this was the date I approved the work to move forward.  The invoice date is 8/30/13.  I am not sure what that date (8/30/13) represents,  but am guessing it was the date the work was recorded as completed.  I was not informed by the service department that my car was completed.  On 9/4/13, I called the service department to see what the long delay was, and they told me that my car was ready to be picked up, which I did the following day.  I have a credit card receipt verifying I paid for the repairs on 9/5/13. 

    I was told several odd things when I would call during this long process.  I was told that the tech working on my car was out ill, and that he was the only person there that specialized in the particular work that my car required.  I was told that they left messages for me which I never received.  I check my messages daily without fail.  When I actually got my car back, I asked to speak to the technician which is something I was told they would do anyway for any customer.  Someone with the name Stephen  Irrgang (whose business card indicates he is a service writer, not a tech), came out to talk to me).  Although polite enough, I did not leave feeling confident.  On the Multi-Point Vehicle Inspection Check List attached to my paperwork, it lists Tech/Randy P. Adams.  I was so uncomfortable when I picked my car up that the young woman processing the paperwork notified me that I was covered for a year warranty on the work completed, and if I had any problems I could bring my car back.  As if?

    I wish the tale ended here.  After getting my vehicle back on the road I noticed several problems.  When I  stopped for a light, the car rattled when I had my foot on the brake (a problem that I brought the vehicle in for initially), it was sluggish when accelerating, and my radio (which was fine when I brought it in) was not working properly.  When I purchased the car from Morrie's Subaru in 2002, I had an upgraded audio system installed and never had an issue with it until now.  I can only listen to my CD player now.

    On 9/13/13, I called and scheduled an appointment for 9/23/13 to address my concerns.  This appointment was made with someone named Julie/scheduling (no last name offered).  I was told that was the earliest they could make an appointment for me.  I requested another tech for the service date on the 23rd, and was told that my tech would be Chris Boehlke.  The manager of service, Donovan Drummone, did return my call.  I voiced all my concerns with him, and I felt he was just coming up with excuses for each one of my complaints.  Finally, I said "you know, this is not my concern, it is yours", to which his response was "ok, well have a nice day", and hung up.  No follow up solution, nothing.  I told him I would be contacting Subaru's regional headquarters, as well as Subaru Headquarters in Cherry Hill, NJ. 

    I purposely went to my local dealership because I would have efficient, professional service.  It was NOTHING, but a complete nightmare.
    - Marilyn H.
  • A
    This is the second time I have used McGee Tire... they always give a fair price for tires and they also remember you as a repeat customer...
    I trust them with my SL500 more than I trust the Mercedes dealership! ;-)

    - Geoff G.
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Auto Shops in Nokomis

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