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Auto Store reviews in Niceville

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  • When walking the lot I dealt with several Sales Reps. My main sales reps was Chris. I told him I was buying a car as a military retirement gift to myself and didn't want to settle for just what they had, but had a minimum of what I wanted. Told him that my dream car would have been a 2016 Red Rock Metallic SS Convertible with leather seats and full navigation with maps. I told him I knew I couldn't get a 2016 yet, that they had no SS convertibles other than an ugly yellow one I saw online. He stated they could get pretty close. He pitched me to the RS package, pitched me on a sunroof verses a convertible, and stated if I wanted the full navigation with maps I needed to stick with the RS package with the infotainment systems. He admitted he didn't know that much about the system so he referred me to other sales reps who explained the systems, that not only did they have the full maps but that they also had wifi hotspots, hands-free calling, and a bunch of other features. My wife was there for this initial conversation and witnessed all of this. This was all on a Sunday, I had been there for over 4 hours and while I was waiting, I was telling them about my retirement, my move to Fl, and how thrilled I was to get a new car with built in maps so I can finally get rid of the annoying portable nav unit I had hanging in my window. They kept expanding on how great the On-Star is and expanding on the wifi and hotspots that honestly I didn't care about. It was past closing and I was still there. It was time to move on to sign. I stated I would need some help fining thing out on the car because I couldn't figure out or find the navigation system. I was assured it had it, but again briefed he wasn't familiar with the system, but since it was past closing, to come back tomorrow and they would show me everything. I signed the papers, the amount I signed for was over the amount negotiated, not by much, but I am not complaining  about that as it was a fowl on me for not bringing it up as I was tired, excited, and just wanted to get out of there with my new car that I thought (because I specifically asked for and was told) it had everything I wanted. That evening I played around with the infotainment center and still couldn't find or figure out the navigation system. I went online and completed my On-Star account information and saw a bunch of options, one stating $10 a month for navigation, which I thought I must of had to pay for to get the maps. Wasn't pleased, but I wanted the maps. Went in the next day and told Chris and another Sales Rep that was with him, and they told me I didn't need to pay $10 a month as it was already part of my 6 month promotional package and assured me I already had the maps and they would show me. Chris again admitted he didn't know much about the infotainment system, so he had me deal with another Sales Rep. The Rep sat in my Camaro with me for a while, playing with the infotainment system, but he couldn't find it either so he hit the button to call On-Star in my car for assistance. On-Star clarified with him that my car does not come with the maps, only Turn-By-Turn voice navigation and that I need the upgraded system to get the maps. The only response I got from the sales rep was "Well that sucks, but hey, it is still a great system". He encouraged me to try out the voice navigation while they figured out how to fix this and stated that at least I still have the wifi hot spots and I want to get that set up as soon as possible to take advantage of the free 3 GB of data a month for the 6 months promotional. I played around with the car the next night and couldn't figure out the wifi hotspots, so I called On-Star only to be told I don't have that either. I came back the following day to talk to Chris and he apologized and said he'd get right on it to see what he could do, but everyone was in a meeting and I had to get back to work. I never heard back from him, so I called him. He stated, he looked into it and there wasn't really anything he could do for me because it was about a $2,000-$2,500 system. He stated he said he would see if he could get it at the dealers price for me which may be a little bit cheaper and they could probably get it and have it installed within a day or so. I stated I shouldn't have to pay for it, because I specifically asked for it and was told I had it. I mentioned that I was going to contact General Motors directly to see if they could help. I did, and they were very understanding, and stated they would get this resolved. Several days later, they called my back, stated they talked to the dealer, the dealer stated they knew nothing of it, that they never promised it to me in writing, thus they and the dealer consider the matter closed. The GM Rep stated the spoke with the Sales Manager, Eric so I when in to talk to him. He stated he only had his sales reps side, and not mine, and that he would see what he could do. He later called me back, stated he talked directly to Jeff Schmitt, who stated he felt they did nothing wrong, but would offer to extend my On-Star service for the inconvenience. I declined because I stated it had nothing to do with my issue and fixes nothing. Eric just laughed at me, told me to have fun in Florida, and hung up.

    I filed a Better Business Bureau complaint. In short, the dealers response was not truthful or anywhere near accurate. I later found out that the dealer I purchased from settled a class action lawsuit for around $625,000 for 2012-2013 for fraudulent and deceptive sales practices. From my experience with them, they are still conducting business this way. I contacted the lawyer that handled the class action and a few others. One contacted me and believes I would easily win with my wife as a witness to the initial comments and the On-Star recording, but warned me it would be time consuming and the legal cost would well exceed the cost of me just buying the navigation unit on my own. He said they could request punitive damages and legal cost be paid as well, but you never know if that would be awarded. I don't know where I am with the lawyer that represented the prior class action lawsuit, other than I was told again, it would take time, and I think I was just added to a list of other complaints for another possible class action suit. 

    I deal with contractors and contracts for a living for the last 20 years in the military. I understand the difference between expressed and implied. I would not be complaining, if I just assumed it had what I wanted. I admit, I did not know that the Turn-By-Turn navigation listed on the sticker was just voice commands, but I had no reason to believe it was or that it didn't have maps. It didn't say it did or didn't have maps, plus I specifically asked for maps, was specifically told it did by the Sales Reps, both before and after the sale, which all members of the dealership just denies. They promised to resolve the issue, until my 3 day, no questions asked trial period expired, then they denied any knowledge of it. I admit I should have just taken it back, but why, when i loved the car and was told they were going to rectify the issue? My only real flaw was trusting the dealership to fix this. 

    Based on the overall handling (both sales and lack of corrective action by both the dealership and General Motors) I hate to say it because I have always been a faithful Chevy customer (this was my 5th Camaro) but I will never buy another GM vehicle again. Instead of getting excited to drive my new car which I admit is a beautiful piece of machinery, I am always reminded about how I got cheated every time I get into it. I can't afford to now and I hate to do it, but when I can, I intend to take another loss on the car and promptly trade it in for something non-GM that I can feel good about driving and with the options I wanted, requested, and was told I had. I also feel they should take that "We support our military" sign off their lot, because all they are doing is taking advantage of military members like me.
    - Michael A.
  • I took my car in for a regular service. They discovered a squirrel had built a nest in it and had chewed through some wires. Their communication with me is excellent and they have high quality customer service. They're very personable..
    - Melinda D.
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