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Moving reviews in New Smyrna

  • F
    If one were looking for a great mover to do a quality job i would not reccomend agility van lines, my move was from Maine to New Smyrna Beach, Fl. Although they claim to accept credit cards, my wife was forced to go get a postal money order upon pickup which in Maine was quite far away. The two gentlemen who showed up reaked of body odor and did not provide us with the rights and responsibilites handook for movers which is a federal guideline. The people who both picked up and dropped off my goods were not employees of Agility, or even the same individuals. The goods were transferred in boston into another truck, and sat not in transit for over a week. the vehicle that showed up was an antiquated allied van lines truck which had been crudely painted over with orange spray paint not a cleanly letter agility vehicle as is on their website. When i was called by their employees post move they offered me nothing for violating this federal law, providing the rights and responsibilites of a mover, which is designed to inform you of what to expect from the moving process. This document would have provided me with the knowledge neccesary to combat my lack of communication etc i received while my goods were in transit. I only got a response from managment after threatening to report my goods stolen to the police. Save yourself the trouble and call somebody else, anybody who honors what they say on their website(accepts credit cards) and federal guidelines(booklet)... Im going to contact the federal trade commision and the attorney general of florida in the hopes of preventing this experience for other unfortubate customers. I have yet to attain any compensation or apology from this company.
    - john p.
  • B
    a rubber check, I do not take rubber checks !! I informed him that I Do not write rubber checks ! The driver start pacing the floor, with clenched fists, and started making cell phone calls. When he got off the phone. Again he began insulting me again, "What is wrong with you *****, why don't you have cash or credit card?" I said", when I placed the order for the move, I asked what kind of payment A.T. would take, I was informed C.C., M.O., and personal Checks, and Not to give cash to the drivers. Meanwhile the other driver/mover was doing all the lifting/moving thing in to apt.
    - Susan D.
  • A
    We called Harold Haycook Moving Company and they were so very helpful! I talked with Anita several times and we scheduled for Harold to come out and see if it was possible to get it up the steps. He came out and measured the couch, and the area where the couch had to turn on the steps. He said he felt like they could get it up to the 5th floor. A couple days later, he and 2 of his movers came and got it up and in the unit in less than an hour. What a professional and honest company!
    - Pam T.
  • A
    I submitted a review last year and do not have the details regarding price and exact dates.  I do remember that we were more than pleased with the cost and professionalism of Steve and his team. They were highly recommended to us and, in turn, I would highly recommend the services.
    - Deborah H.
  • D

    J & M arrived on time.  The were contracted to pack, move, and unpack our home.  The estimate provided was over $1000 below the actual cost.  I was told before the move that the movers would pack one day and unpack the next.  They changed this plan without informing me which resulted in the move taking longer than expected which would not have been too bad but cost me a fortune.  The unpacking was a joke.....items just dumped into rooms.  I am still unable to find some of our household items and our living room furniture was seriously banged up and damaged.  I would not recommend this company. 


    - Karen T.
  • C
    The two guys who showed up were nice but were dressed in regular street clothes, not uniforms.  As it turned out, they were not employed by J&M.  They worked very quickly:  seemed like they were in a hurry, weren't careful with our belongings and our new home as they hit and scuffed walls, corners, and the tile flooring, they didn't strap down large, heavy glass hutches and curios as they brought them down the ramp (on the truck) which stressed me out, and tracked in a lot of dirt and grass they didn't offer to clean.  Also, when they left, one of the guys gave us his business card to a gym he said he owned and asked us to stop by to exercise/join his gym!
    When we hired J&M (after much research, by the way) we were never told that our work would be sub-contracted out.  We were, however, told that they charged a 2-hour minimum of $225.00.  We agreed.  However, we weren't at all pleased that the two guys were in and out in about an hour and had charged us an extra 10 bucks for "gas."   
    Overall, I was glad to have people help us finish moving in.  But I was not happy with how it was handled.  I felt like the two guys worked as fast as they could in order to make as much money as they could in as little time as possible. 
    Because of all this, we will not use this company again. 
    Work was done in New Smyrna Beach, but I do not wish to disclose my location.

    - Richard & Tami H.
  • A
    They were very efficient and professional; they showed up on time and worked steadily until everything was loaded and the old house was empty.  They were clean and courteous.  They took great care to wrap and protect my furniture and everything made it in one piece.  I would highly recommend this firm for anyone that is in need of movers.
    - Eileen M.
  • F
    They did not provide a service. It has been two weeks since they charged for the deposit and we have yet to recieve our money back from that deposit. We have email correspondence from the provider that he agreed to refund the deposit. I don't understand why this would take so long. Seems very decieving.
    - Richard & Tami H.
  • A
    Chad and Cortez showed up on time with enough energy for four men. They picked up items from our storage unit and condo rental, and delivered everything to our new house. Everything was carefully wrapped, padded and handled with the utmost care. These two young men worked very fast and efficiently during the whole move. They actually completed the work in half of the estimated time! They will be the first call if we ever need their type of services again.
    - George M.
  • A
    It was a joy dealing with All Stars from the beginning---usually moving is so stressful, but All Stars actually made the whole experience pleasant!! We ended up having a good time!! First off, Michelle was terrific handling the scheduling -- so helpful and accommodating. She really worked us. She was so knowledgeable and understanding of our problem, it gave us confidence. On the day of the move, Marco, TJ, Jason and Clyde arrived right on the dot. The inside of their truck was stacked with the cleanest moving wraps and padding imaginable which they used to wrap each piece of furniture. They were so fast!! And they were such great people--delightful, they really put us at ease. After they collected our furniture from 3 different places, we drove to our destination. There the team not only unpacked all our furniture but also set things up for us. They never grumbled when we changed our mind about furniture location -- it's easy to see why they work with a lot of interior designers -- they made great suggestions!! All Stars--the company is so accurately named -- all of them are truly All Stars!! Thanks to Angie's List we were able to find them-- Now that we've found them, All Stars is the only moving company we'll ever use.
    - Mary Taylor H.
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Moving Companies in New Smyrna

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