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Specialized Services reviews in Neptune Beach

  • F
    DO NOT USE THIS COMPANY!!! Initial contact with Merritt Construction/Merritt Roofing General Contractors, Inc. was on 7/31/2017 I called Merritt Construction to do some warranty work on my roof. I noticed two small leeks in my roof that needed to be addressed. After they attempted to fix the roof I inspected the leaks during the first rain. I noted the two leeks had become five. Not only did they not fix the existing leaks they created three more. After several weeks of phone calls they finally came back out and tried again. Unfortunately, the leaks are still there. I have been calling for the last few weeks and have not received a return call. Now when I call it said their voicemail is full. It took me calling 53 times before David the owner called me back. He was actually angry with me for calling 53 times, and not that his employees let the phone ring 53 times without picking it up. I gave him the benefit of the doubt, maybe his employees were not relaying the correct info to him. And now I had his direct number so there will be no more misunderstandings, or excuses. He came out that next day and said he would have some people come out to replace that section of the roof. Two days later one man come out with a pry barr and a tube of what looked like roofing tar. He spent five minutes on the roof then left. As you can imagine this did not resolve the issue. After playing the phone game again I finally got though to David who said he send someone out to take care of it. It has been another two weeks and no one has shown up even though David scheduled his man George to come out five different days during that two-week period. This minor issue with maybe one hundred dollars in water damage is becoming a major issue with thousands of dollars in water damage. DO NOT USE THIS COMPANY!!!
    - Rick F.
  • A
    They were very good, very responsive and we were very pleased with them. They were great. We thought the price was reasonable. It was right after a hurricane and came out less then a week and no price gauging. We were pleased. They were professional, responsive and fixed the problem. If they said they would be here at 9 they would and 9:05 would be late. They were good hard workers, no one was sneaky, they cleaned up and they were fine.
    - Stephanie P.
  • A
    Even though his roofing crews were very busy with storm damage in JAX recently, AJ responded to our plea for help and sent a repairman promptly to do a good job repairing our roof. AJ Wells is truly concerned about helping his customers and operates his business very professionally.
    - gloria a.
  • A
    To start it all off. We live in Neptune Beach who takes pride in its trees and has a law in place to preserve its them, making it illegal to cut down any trees without permission from town hall.
    Recently our insurance company decided (for some reason) that they would send someone to inspect our house (we have only been living here since March 2013). The inspector found nothing wrong with the house except that there were a few low hanging branches over our house, and Florida being prone to hurricanes they wanted them removed. So we contacted a few tree service companies and Coastal Tree Service came out as the most reliable/reasonable.

    The Coastal Tree Service team were at our house by nine am, and got to work right away. On the day, we asked about an old tree stump we had in our back yard and what it would cost to have it removed and the availability of the removal crew. The price was reasonable and the removal crew/machine was in the neighborhood that day, so they could do that while they trimmed the branches. Perfect! At some point during the tree trimming one of the workers had an accident and possibly broke his wrist, luckily he was otherwise unharmed and is well (they are insured, so no liability on us, so please don't worry about that when hiring them). The crew were able to complete the remainder of the work even with one man down, and made great time doing so.
    Later on in the evening Mr Madden came by to pick up the check, and we had a chance to chat with him about our trees. He is a certified arborist and said he would help us out with a letter for our insurance company if the trimming wasn't enough to satisfy them.

    If I need any work done on my trees in the future, I will definitely hire them again.
    - Sean F.
  • A
    The Geek Squad was very professional and made sure that they addressed all issues before they left.  The mounting of a TV on the wall may seem like a simple process, but there is a lot of technical issues to deal with in setting up the television.  An investment that was well worth it!
    - Dennis S.
  • A
    Quality Discount Roofing put on an entirely new roof for me and they were fantastic overall. Mr. Tim Bates came to the house to give me an estimate and he was on-time, courteous, and he respected my specific roofing issues. He and the other Quality Discount Roofing bosses checked on the progress of my new roof periodically. The crew they sent out to put the roof on was led by a gentleman named Victor Martinez. They showed up early and they left late. I was impressed with their desire to get the job done. They were the epitome of hard working. They were courtesy and professional at all times. When I had any questions about paper work, such as with homeowners insurance forms, I called Cheyenne at the office and she never failed to answer my questions. You could just tell she knew what she was doing and she had done it before. She was always courteous and polite to me but best of all she always knew the answer. I was very pleased with the job that the roofers did overall. The speed was very quick and the price they quoted and the actual price paid was very close. I am a retired teacher and I would say that Quality Discount Roofing has earned an A+.
    - clarence l.
  • A
    I received 3 quotes/estimates for my reroof and all were relatively the same cost. I chose to go with Jack C Wilson since Chris who did the estimate seemed the most knowledgeable about my roof needs and noticed things the other roofers did not. The Angie's List coupon they offer also helped.
    Their roofing crew was great. Oscar lead the effort and was extremely professional. He really knew what he was doing. Clean up was great too.
    I also worked with Lynne in the office on scheduling and payment. She is a pleasure.
    - Andrew S.
  • A
    With the heavy rain this fall we discovered a new place for water to get into our attic.  Nelligan had done a previous repair for us and were prompt we get their estimator out to look at the roof.  He quickly found the problem and gave me a reasonable estimate for the work.

    I was glad to see Juan was sent to do the repair, as he had done a great job on a previous roof leak repair.  He did not let me down the work was done quickly and our roof is leak proof again.

    As I said in my previous post... I wish previous owner had used Nelligan to re-roofed the house.   If they had it would have been done right the first time and I would not have had to make these repairs.
    - Stephanie P.
  • A
    The estimator came and quickly determined the problem.  He then showed me photos and explained the work that would need to be done and provided me with an estimate on the spot.  
    We schedule the work and we were very pleased with the work that Juan did in repairing the damage and properly re-flashed the chimney and the roof cricket.  When he was finished he showed the pictures of the fine work he had done.  
    After a fall storm dropped over 10" of rain in 24 hours and no more leaks, I knew the job was done right.  I just wish the previous owner had use Nelligan when they replaced the roof several years ago, because if Nelligan had done the job, it would have been done right the first time.
    - Stephanie P.
  • B
    We looked for another company to change phones and we couldn't really find anything that was appreciably better. I think they charge to much. We travel a lot and reception isn't always good. The signal isn't always good wherever we go. We go to New York and just the whole east coast we wouldn't have as good or clear a signal as someone that might be with us that had AT&T or Verizon in particular.
    - Jane P.
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Specialized Services in Neptune Beach

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