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Dance Studio reviews in Naples

  • F
    Before she tried the class I spoke with the office reg. cancelling if she didn't like it, being sure we could. Because I'm not going to make my daughter do something she doesn't like. She couldn' t try it in Dec. due to a school function, so she had to wait until the 3rd Wed. in Jan. to try. She took 2 classes, I paid the for a prorated month for Jan. being tuition was due and I thought that she would enjoy the class. I also had to pay for a costume because they were doing the fitting the 2nd class. My daughter told me when it was time for the 3rd class that she didn't like it. So I called to cancel. I was told I would not get a refund and had to pay for the month and the costume. I understood why, they had already ordered it, and charged me. They then proceeded to charge me for Feb. because of a 30 day cancellation policy.  Wendy Wagner, the owner, who has been rude everytime I spoke to her, told me she would not refund the money for the class for Feb. She would not even talk about splitting it. She kept interupting me during our conversation and threatened to take my daughter out of the class she liked. Telling me that she makes her kids finish what they start, I of course took that as an insult. We both got very upset on the phone, but you know what, I work in customer service and would NEVER speak to a customer the way she spoke to me period. But apparently not all businesses are run the way the one I work for is. She called the next day and told me that she would refund my money but was kicking my daughter out of class and that it was my fault because we could not have a civil relationship. I told her we do not have to have a relationship, they have me on autopay, no words need be spoken, she kicked her out anyway. My daughter told me this lady was rude to her when she started months ago and I thought she was just being sensitive. I will listen and be more observant next time she tells me something like that, maybe we could have avoided this whole situation. I will never recommend this company to anyone. The office staff was friendly and so was the dance instructor but the owner is another story.
    - Tonya H.
  • C
    unknown
    - Julie M.
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Dance Classes in Naples

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