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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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Have a Foundation Crack? Consult a Structural Engineer

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Unfinished basement with cracks

Basement Waterproofing reviews in Naples

  • A
    Basement Masters Waterproofing
    As a real estate investor, wet basements are a common problem. I have used Basement Masters Waterproofing on 3 separate projects. They are punctual, knowledgable, professional and their prices are very competitive. They are always accurate in determining and solving the water issues. I am confident in their advice and I would highly recommend them to anyone.
    - Jerelyn F.
  • D
    Basement De-Watering Systems of Ohio
    The crew arrived on time.  They were running a half day behind but did call and notify us of this change in time.  They started Monday, July 20th and finished July 23, 2015.  The steps to the side door were removed for excavation by the work crew.  On July 23, 2015 the steps were left in the middle of the driveway with promise to return to replace steps after the concrete dries.  Our basement was a disaster when they left.  Clean up should have been part of the job. Dust would be understandable but there were so many concrete chunks that we had to sweep them up before we could vacuum the floor.  Dust covered everything including the TV and furniture.  The basement bathroom was a MESS! They never asked if it could be used but we assumed they would be using it.  This isn't a bathroom commonly used by us.  The toilet was left filled and clogged with poop!! Yet when we asked the crew if they clogged the toilet with BM they denied understanding of the word BM.  The biggest problem was the new concrete on the driveway.  It was blended poorly and lacked room for expansion in the cement.  This cement cracked within the week.  The company told us this was due to excessive temperatures. Winter is coming with even more excessive temperatures.  Another issue was that their work trucks gouged and scraped our driveway which they said they would power wash. They said they power washed  twice when they were done but their wasn't any difference in the driveway. By July 27th the company hadn't returned to replace the steps.  They are too heavy for us to move.  I called the company and was told that this is the first notification they had that the steps were in the middle of the driveway.  You really shouldn't have to tell a company that moved your steps in the first place to come back and replace them. Unfortunately they couldn't return to our house till August 3, 2015 to replace the steps and the other issues. Marvin and crew returned on August 3, 2015.  My mother started to give him the list of things we were concerned about.  Marvin stated he was only here to replace steps.  He pushed the steps almost back to the house but there is still enough of a gap that water could enter.  The steps need to be pushed closer to the house.  Marvin did do some clean up in the basement and removed a large board they left on the back of our house.  Then Marvin became insolent with my 84 year old mother and ran to their trucks and left.  I looked out the window and my 84 year old mother is running down the driveway into the street to stop them.  She caught them because they had to turn around in a cul-de-sac to leave our neighborhood.  Marvin and his crew returned to our house once again only to run away again when they heard me on the phone with their company.  Very unprofessional!!  The company owner has refused to meet with us either in person or by phone.  We offered to drive to his office but they keep telling us he's out of the office.  The owner is quick on collecting the check but not in returning for follow-up.  We had a phone conversation with Sarah at their company today.  We are told they won't be able to return till September to address these problems.  They are busy.  The other frustrating thing they told us today was that the first notification they had of the steps being in the middle of the driveway was on July 27th and they returned to replace the steps on August 3rd.  She said that was just a week later.  I don't think a customer needs to notify the company of the steps being in the middle of the driveway when they are the ones that moved the steps. That's like a surgeon telling a patient that you need to notify them about taking out your stitches. The bottom line is that the owner has refused to meet or talk with us.  He only talks to us through his employees.  We feel for $4800 we should be able to talk with him directly. I see where he has used the line "You can't please everyone" in his response to a negative review but he isn't even trying in this case.  They have only returned once since the job was done and the crew was insolent with my mother.
    - Susan S.
  • A
    A+ Construction Group Inc
    We discovered that we had severe wall damage to our home, and Al was very prompt upon first contact and remained extremely responsive, supportive, and understanding throughout the entire insurance and construction process. We were comforted to know that if we had a question or concern that Al was only a phone call away, 7 days a week. He and his crew are very professional, thorough, and efficient. We are extremely satisfied with the work done and the invaluable guidance they were able to provide through the insurance process. The paint, drywall, floors, stucco, electrical, and plumbing are all impeccable and even professional inspectors have commented on the quality of the work. We would definitely recommend their services and are already using this company again for another project. We are so grateful to have found them on Angie's List!
    - Jonathan L.
  • A
    Sundahl Restoration LLC
    It was a Big Deal purchase. He came and all but we haven't done it yet because we can't afford for what he said. We haven't done it but I was very satisfied with the young man that did come. He gave me his card and when we have enough money, we'll do it; it's a big job. He stayed over an hour and we didn't have to pay him anything for his coming over and he explained things. We spent $5000 three years ago and now we're having trouble and he would guarantee it for 15 years. I'm definitely going to take him when I need him. It's pretty bad. We have it all around the baseboard and we had to put in one kind of pump outside and he said it was the incorrect pump. He told us how to wash down the mold. My son is young and he still doesn't have a lot of money but I took his card and we'll definitely use him.
    - Rose N.
  • A
    Felice Enterprises LLC
    A slight mold problem was discovered in the crawl space as the result of water laying in there.  I called Mr. Felice and he came out and fully explained the process to remediate the problem.  He installed a complete space encapsulaton system (liner and sump pump in the crawl space)  and insulated the crawl space.  He also cleaned out years of debris before he started the work.  The entire job took five days.  All the work was done on time.  The crew was polite and courteous and the job site was left spotless.  I would highly recommend Felice Enterprises to my family and friends.
    - Diana M.
  • A
    CENTRAL STATES PROFESSIONAL WATERPROOFING
    He was able to go outside and fix the leak, which a few other waterproofing companies hadn't been able to do. It has held up pretty good. It was a great price. He was very professional and was able to do the work better than some other bigger waterproofing companies. They wanted to knock down the wall and he didn?t have to do that. I would highly recommend him and I would absolutely use him again.
    - Barry G.
  • A
    U.S. Waterproofing
    Gave excellent advice, but need to decide which direction to go in.
    - Martha S.
  • A
    de Verges & Associates Enviromental Consulting Inc
    Great. He knew his stuff! Very competent and was able to remedy the problem quickly.
    - Teresa C.
  • A
    MidAmerica Basement Systems
    Perfect bid was quick and installed fast.
    - Rodney A.
  • A
    R G Harris Construction

    I would give them a good rating. They were referred by a friend. I would use them in the future.

     

    - Karen B.
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Waterproofing Contractors in Naples

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