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Carpet Cleaning reviews in Mount Dora

  • A
    Apex Carpet Solutions
    Both rugs had dog stains. Chris did an outstanding job. The cost was more than was quoted, but that was OK. Chris did a great job and got all the puppy stains out of my huge LR rug. this is the 3rd time he has done carpets for me and I've always been satisfied with his work.
    - NANCY K.
  • A
    Apex Carpet Solutions
    Just used Apex Carpet Solutions to clean carpets and tile/grout. Fabulous job, reasonable price for a three hour job. Chris, the owner, came quickly and on time. Alicia, his wife, quoted the job and there were no surprise additions like we���ve had with the big name (Stanley S.), and she advised a half hour before arrival that he was on his way. Respectful of surroundings. Highly recommend this company Given the job and results!
    - Tom F.
  • F
    Gator Clean
    GATOR CLEAN - THE ONLY CARPET CLEANING COMPANY THAT LEAVES YOUR HOME SMELLING BAD AND BLAMES YOU FOR IT! It's difficult to express the level of dissatisfaction we have with Gator Clean, but I will try. First, the good news: The staff seemed knowledgeable and friendly when booking the carpet cleaning appointment. Danielle talked us into (upsold) going with their "Low Moisture Carpet Cleaning" method as opposed to the traditional truck-mounted steam cleaning we've used forever in all our homes. The difference in price was an additional $30 and the promise the carpet would dry much faster and would avoid potential mold problems. The chemicals used are 'green' and 'non-toxic'. Danielle and a helper spent all of 35 minutes "cleaning" 3 rooms in our house. The process consisted of her helper spraying some sort of chemical mixed with tap water onto the carpet, then using a large buffer-type machine to "loosen the dirt molecules" and bring them to the surface, and finished with vacuuming each treated room with an ordinary canister vacuum cleaner. At this point, I need to point out that Danielle is a very argumentative and arrogant person who does not take criticism well. She constantly interrupts and tries to over-talk you. Plus, she's just downright rude. Our patience with Danielle ran out pretty quickly to the point that we just wanted her to finish and leave our house. Here's where it gets ugly: After "cleaning" our 3 rooms with this much-ballyhooed "Low Moisture Carpet Cleaning" method, the entire house began to stink. A foul dirty-mops type of overriding stench that permeated the entire house. Mind you - this is AFTER "cleaning" the carpets. The next day we contacted Gator Clean to apprise them of the horrible and worsening odor problem. Danielle did return our text promptly and after launching into a diatribe of how she thought the rooms "smelled like dogs" (there was no smell before they came) and it couldn't have been their fault, she reluctantly agreed to come back by the house "on my day off" and so she "wouldn't get in trouble" with her 'boss' and reapply some deodorizer to the carpets that were "cleaned". She said she could swing by at 3:30pm as she had a nail appt. nearby at 4:00pm. We made arrangements to be home - and she never showed up. Finally, at around 4pm we were able to reach her and she texted us and claimed she "lost track of time", again reiterated she could come by now at 4:30 on "her day off". We were perturbed and started to say forget it, when she arrived at our guard house and was let in. She pulled into our driveway in what was a non-commercial car, presumably her personal vehicle, and left the car running while she came indoors and sprayed the deodorizer on the carpeted rooms in question. Her demeanor seemed agitated and impersonal. But, it was all futile. In fact, a few hours later, THE SMELL had worsened and confirmed that it must have been the chemicals they had been spraying all along. We had to open our windows to air out the house but that only marginally mitigated the awful, disgusting, stomach-wrenching, dirty mop smell that remained. The following day I (the homeowner) liberally applied Febreze on the carpets and spent 15 minutes vacuuming the room. Literally vacuuming for 15 minutes straight in one room. Afterward, a big ball of dirt, dust, and hair the size of a softball was removed from my vacuum. [ Note: I would estimate 95% of the odor was removed as well. Further confirming it was the chemical solution used and the light or hurried vacuuming afterward. ] It was as if they had never vacuumed at all. Why would THIS MUCH DIRT be removed 2 days after they had "professionally cleaned" our carpet? We conveyed our objections by email to the owner, Chris. He seemed to take our criticisms in stride but started to defensively suggest (argue) how basically it wasn't their fault and that they use only the best methods and equip, etc. Now, to his credit, Chris (and later Danielle) did offer to come back yet again to steam-clean the house for free to our complete satisfaction. At this point, however, we had lost faith in his company, methods, and especially his argumentative technician, Danielle - so we said NO. We would seek the help of a different company. In summation, let me speak plainly and only from the perspective of our customer experience: Gator Clean's "Low Moisture Carpet Cleaning" system is a joke. A ripoff. You will be sorry you did this and it will be a waste of your money. Gator Clean's follow-up customer service is sorely lacking in credibility. It was our experience they are evasive and deflective to accept blame for a poor job despite being prompt with answers and polite acknowledgement of your concerns. I recommend you stick with a tried and true steam-cleaning carpet cleaning method and perhaps overlook Gator Clean to do the job. You will save yourself headaches and frustrations, believe me.
    - Dan B.
  • A
    Apex Carpet Solutions
    This is the second time we have used Apex. Today they cleaned our carpet and an acrylic bathtub and previously they cleaned our very dingy ceramic tile. They are very thorough and helpful and have solved issues that we could not solve ourselves after trying many, many products. The results are amazing! They are very friendly, professional, and hard working!
    - Susan H.
  • A
    Like New Carpet Care
    The technician arrived on time and got right to work. He was able to get the tile and grout cleaner than it was when we puchased the house. He even moved my bed a little so he could clean the carpet under and around the legs where it is hard to get cleaned well with the vacuum. I primarily selected this firm for their expertise in cleaning area rugs. I know from experience that for the rugs to be deep cleaned they need to be removed from the home and cleaned in a way that is different from the way carpet is cleaned. They took my two extra large Momeni rugs that have endured living with four dogs and cleaned them thoughly before returning them to me as promised htree weeks later. I think they cleaned them twice to make sure they got all the dog smells out of them. They followed up after the rugs were returned to make sure I was satisfied.
    - Pamela R.
  • A
    IRISH MIST
    They were timely. They did a good job and the price was reasonable. They were very nice. Everybody was pleasant. They were timely. That's important to my wife. They told her what time they would be here and that's when they were here. The price must have been reasonable because my wife liked it. We have used them two or three times over the years. The quality was fine.
    - JOE G.
  • A
    Major Floor Care
    John emailed to make and verify appointment and called the day before. He cleaned our living room, master bedroom carpet and guest room. The carpets look great and were only slightly damp when he finished, completely drying in 4-6 hours.
    - Diane J.
  • A
    Major Floor Care
    I bought one of the Angie's deals for this company.  They got with me right away and scheduled an appointment to do my home that was convenient for me.  The tech arrived early and did a great job.  He was very professional and courteous, protected my wood floors with drop cloths and was great.  Very efficient and a great deal!
    - Mae S.
  • A
    Rutherford's Carpet & Tile Cleaning
    This was an Angie's deal that I purchased for 4 areas.  The owner contacted me himself and set up the appointment.  I got the service done in the time frame that I asked and everything went well.  He came, cleaned the carpet, went over the spots I showed him and did it all in a timely manner.  He was very professional and very friendly.  I would definitely use them again.
    - Mae S.
  • A
    Like New Carpet Care

    The technician was extremely helpful and professional. He addressed all my questions and took special care with some rather difficult soiled areas in the carpet. As a result, the carpets looked terrific. He also cleaned all the floor tiles. Again I was very happy with the results. It was really a pleasure to have such a conscientious technician working in my home.


    - Meredith B.
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Carpet Cleaners in Mount Dora

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